Forum Discussion

Siva_Kumar_menta's avatar
Siva_Kumar_menta
Copper Contributor
Jun 02, 2023

Azure Alert ITSM Servicenow Connector Payload not appearing in ticket description

Hello,

 

Trying to create ServiceNow tickets based on alerts from Azure alert rule in "Log Analytics Workspace" for Machine learning Job failures with ITSM connector based action group. In this process, in ServiceNow tickets are getting generated but issue is with Payload i.e., payload passed is not appearing in ticket description under the section <-- Log Entry --> as shown in screenshot below.

 

 

I have gone through the documentation but I couldn't find exact reference in addressing this issue. It would be great if you can provide any suggestions / exact references in the documentation.

 

Please let me know for any additional inputs.

 

Thanks & Regards,

Siva Kumar

No RepliesBe the first to reply

Resources