Azure Alert ITSM Servicenow Connector Payload not appearing in ticket description

Hi Siva,

Since the ServiceNow ticket is created successfully, the connector itself is working. The missing <-- Log Entry --> content is usually related to the Azure Monitor alert payload.

Newer Log Analytics alert rules may not include the actual query-result rows in the payload. In that case, ServiceNow receives only the alert metadata, so the log-entry section stays empty.

Please check the alert payload using a temporary webhook or Logic App. If the query results are missing, use a Logic App to retrieve the Log Analytics results, format the description, and then create the ServiceNow incident.

Also ensure the KQL query returns important fields such as job name, run ID, status, error message, and _ResourceId.