Forum Discussion
Siva_Kumar_menta
Jun 02, 2023Copper Contributor
Azure Alert ITSM Servicenow Connector Payload not appearing in ticket description
Hello, Trying to create ServiceNow tickets based on alerts from Azure alert rule in "Log Analytics Workspace" for Machine learning Job failures with ITSM connector based action group. In this pro...
Kidd_Ip
Jul 12, 2026MVP
It seems to be a well-known issue that the Azure Monitor ITSM Connector does not always pass the full alert payload into the ServiceNow ticket description, learn.microsoft.com/en-us/azure/azure-monitor/alerts/itsm-convert-servicenow-to-webhook