Billing Profile Disabled (PastDue) despite Amount Due = $0.00 and no active subscriptions

Hello everyone,

I am trying to create a new Azure subscription, but Azure returns the following error:

You can't add a billing profile. Your billing account has a past due balance.

After investigating with Azure Portal and Azure CLI, I found conflicting information.

Current Account Status

• Billing Account Status: Active
• Agreement Type: Microsoft Customer Agreement (MCA)
• Account Type: Individual
• Role: Billing Account Owner
• No active Azure subscriptions

Billing Profile

Azure CLI returns:

Billing Profile: TWJS-5ASF-BG7-PGB

Status: Disabled

StatusReasonCode: PastDue

Azure Portal Information

Azure Portal shows:

Amount Due: $0.00

Outstanding Balance: $0.00

Payment Method: Active

Overpayment Credit: $0.04

No unpaid invoices are displayed in the portal.

Historical Invoices Found via Azure CLI

I found the following invoices:

G007411389   Amount Due: $4.69   Status: Unknown

G008278248   Amount Due: $17.21  Status: Unknown

G008948077   Amount Due: $16.18  Status: Unknown

G009572675   Amount Due: $16.32  Status: Unknown

What Confuses Me

Azure Portal indicates that there is no outstanding balance.

However, Azure Billing API still reports:

Billing Profile Status = Disabled

Reason = PastDue

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Because of this, I cannot:

• Create a new Billing Profile
• Create a new Azure Subscription

Questions

1. Is it possible that these historical invoices are still causing the Billing Profile to remain in a PastDue state?
2. Has anyone experienced a situation where Azure Portal shows $0.00 due but Billing API still reports PastDue?
3. Is there any way to reactivate the Billing Profile without direct intervention from the Microsoft Billing team?

Any advice would be greatly appreciated.

Thank you.