Forum Discussion
Available-to-focus and uninterrupted hours seem high?
Hello community,
I'm working with the leadership group for one of our business units, and I'm pulling together a few metrics for them to view a snapshot of the current state of collaboration load and benchmarking it against a few other similar business units. I ran a Person Query and included several metrics, including Available-to-focus and Uninterrupted Hours.
However, while reviewing the results, the numbers on a per-week level seem awfully high, especially considering that these are senior (i.e. VP, SVP) leaders, which got me wondering what exactly the logic is of what's counted in these metrics. See screenshot for an example:
In essence, I want to confirm:
- Are these metrics taking time zone differences into account?
- Is it possible some collaboration, such as chats or emails from Power Automate, is artificially inflating the collaboration time?
- How do I best troubleshoot to understand which values are to be expected here? I even looked across all business unit senior leadership and explored the values to get a sense of the range, and I got a mean of 37.63 available-to-focus hours and a median of 41.50 (st. dev. 17.19), which I also feel is too high. That's almost 8 hours per working day?
3 Replies
- Jake_Caddes
Microsoft
Hi farchila
I heard back from the product team and this is what they said about the two metrics you were wondering about. Let me know if you have any more questions!
Available-to-focus and Uninterrupted hours are calculated within the user's working hours set in Outlook. For a user whose working hours are Monday-Friday 8:00AM - 5:00PM, both metrics can be at most 9 hours per day or 45 hours per week (9 hours per day * 5 days per week). However, if user's working hours set in Outlook are 8:00AM - 8:00PM Monday - Sunday, they can be as high as 12 hours per day or 84 hours per week (12 hours per day * 7 days per week). A user can set any hours and days as their working hours set in Outlook.
Thanks Jake_Caddes , but this doesn't explain why some individuals with available-to-focus hours summed with collaboration span exceed the total number of hours in an entire week (24 x 7). I can try checking working hours across all our users, but for the handful of leaders I checked manually in Outlook in Japan, they did not have more than 9 hours configured. The vast majority of users also do not have Saturday and Sunday as working days.
- Jake_Caddes
Hey farchila
I apologize for the delay in getting back to you. It was a holiday weekend in the US. I am looking into these metric definitions and your questions and will get back to you soon. Appreciate your patience!
