Forum Discussion
farchila
Aug 30, 2024Copper Contributor
Available-to-focus and uninterrupted hours seem high?
Hello community, I'm working with the leadership group for one of our business units, and I'm pulling together a few metrics for them to view a snapshot of the current state of collaboration load...
Jake_Caddes
Microsoft
Sep 04, 2024Hi farchila
I heard back from the product team and this is what they said about the two metrics you were wondering about. Let me know if you have any more questions!
Available-to-focus and Uninterrupted hours are calculated within the user's working hours set in Outlook. For a user whose working hours are Monday-Friday 8:00AM - 5:00PM, both metrics can be at most 9 hours per day or 45 hours per week (9 hours per day * 5 days per week). However, if user's working hours set in Outlook are 8:00AM - 8:00PM Monday - Sunday, they can be as high as 12 hours per day or 84 hours per week (12 hours per day * 7 days per week). A user can set any hours and days as their working hours set in Outlook.