Forum Discussion
Your account has no registration number
We have been getting this error in our "Billing Accounts" section in admin center: This is despite the fact that the TaxID numbers are very much entered and visible. For a while this was...
@ Others - This problem hasn't been sorted out yet. The support personnel admitted that this issue has taken a considerable time and is not expected to be resolved anytime soon! But one of the support personnel provided us with a trick to be able to continue purchases bypassing the new UI:
1. Go to purchase services and do NOT click "buy".
2. Copy the offer id in the URL at the end. Looks like a guid.
3. Use the following URL and append the offer-id after the querystring parameter "OfferId="
https://admin.microsoft.com/SubscriptionDetails?OfferId=<copied from step 2>
4. This will open the old UI and allow for purchase picking up tax-id(s) from billing account.
5. Do NOT checkout, use "add to cart" and then checkout.
Hope that helps in the interim.
PS: Nobody from Microsoft has reached out to me yet. Nor is anyone from support willing to solve this.
1. Go to purchase services and do NOT click "buy".
2. Copy the offer id in the URL at the end. Looks like a guid.
3. Use the following URL and append the offer-id after the querystring parameter "OfferId="
https://admin.microsoft.com/SubscriptionDetails?OfferId=<copied from step 2>
4. This will open the old UI and allow for purchase picking up tax-id(s) from billing account.
5. Do NOT checkout, use "add to cart" and then checkout.
Hope that helps in the interim.
PS: Nobody from Microsoft has reached out to me yet. Nor is anyone from support willing to solve this.
Abhimanyu Singh
I just tried this suggested workaround. it works up to the point 5, where you have to press "check out" eventually. Note that weve already added the trail to the cart.
For me and the client the "check out" option is greyed out. We simply cant finalize the purchase. Has anyone experienced this before?
JR19871335 Same problem over here
- I have same problem.
