Forum Discussion

ciqyf's avatar
ciqyf
Brass Contributor
Oct 28, 2026

Talk to a live agent at Microsoft

Firstly, I don't know if this is the correct place to ask, if not, I apologise, and would be greratful if I could be directed to the correct medium.

So.....

 

*** I am writing this on behalf of someone else ***

His account has been locked after he had been hacked and infected with a virus, and Microsoft will not unlock it.  However, they have decided (today) to take his money for his 365 subscription, that he can't use, and doesn't want.

When looking for a way to cancel it, the answer is log-in to his account and cancel it himself.  BUT, he can't log in because the account is locked.

He has tried looking for a phone number to speak to someone, but cannot find any.

He has tried looking for a Live Chat, but, (if it exists) it is only available after he logs in.

He just wants to cancel the subscription, and get a refund.

Can someone please give me a contact number - preferably in the UK, but any English speaking representitive, in any countrty will do.

Thanks,

microsoft 365

2 Replies

  • kenven's avatar
    kenven
    Brass Contributor
    Oct 29, 2026

    For Canadian business customers, the Microsoft customer service phone numbers are:

    1‑800‑865‑9408 (toll free)

    1-844-313-2242 (toll free)

    For home users, use the Get Help experience to be connected to support:

  • ciwrjym's avatar
    ciwrjym
    Tin Contributor
    Oct 29, 2026

    You can reach Microsoft customer service through the Microsoft Support Portal or by calling business support at (844) 313-2242.

     

     

     

    Online Support & Chat

     

     

     

    • Go to the Microsoft Page.

     

    • Sign in with your Microsoft account.

     

    • Type your issue or "Chat with an agent" in the search bar.

     

    • Click Contact Support or Get Help, select your specific product and category, and choose the web chat option.

     

     

     

    Phone Support

     

     

     

    • Business & Sales Support Number: Call (844) 313-2242 (Available Monday through Friday, 6:00 AM to 6:00 PM PT).

     

    • Global Numbers: For regional numbers outside the U.S., check the Microsoft Global Customer Service Numbers.

     

     

     

    Business and School Accounts

     

     

     

    • Non-admin users must contact their internal IT administrator for help.

     

    • Administrators can sign in to the Microsoft 365 Admin Center to open a support ticket or request a callback.