Raising support requests

Not sure what is going on but with the admin centre now if you raise a service request I can only request that someone calls me. Then aside from that I cannot raise a second request until that one h...

microsoft 365 admin center

Anne Michels

Former Employee

May 03, 2017

Hi all,

We're currently updating the Office 365 support experience to provide faster and more efficient help and resolution of issues. We started rolling this out in April and plan to complete the roll out in the next few months.

For a short time, some customers will not be able to open multiple support tickets or see their support ticket history. We're working on bringing this functionality back shortly. If you have a support ticket open with us and encounter another issue, please use the "Need help" button to connect back with a support engineer. The engineer will typically contact you within 10 minutes.

We will post a message regarding this to the Message Center shortly and apologize for not sending a proactive communication about this.

Thanks,

Anne

Pedro Innecco

Brass Contributor

Jul 17, 2017

I'm sorry but this is by far the biggest fiasco I have ever seen in IT Service Management -- ever.

No matter how much Microsoft might try to spin this new support portal into a positive light -- the ability to look at past incidents and open more than one at the same time should have been there FROM THE START.

Is like Microsoft looks for ways to upset and antagnise its customerbase on a daily basis.

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Raising support requests