Forum Discussion
Raising support requests
I totally agree and I made that clear to them on the call, they are investigating how this happened and how they can improve things, I explained that way back when it was known as BPOS it was better than it is now and totally unworkable currently.
Shame it is taking so long, I was the one that started this thread but good to know they are starting to listen to us even if we are yet to see many\any changes.
Oh they are investigting are they? This must be such a hard case to crack!
Pretty simple. Whoever designed this new 'support experience' should be fired, and the previous support experience should be reverted back. Microsoft DO have the ability to provide the previous support experience to individual customers, as I was told -- they are just REFUSING to do this because, as I was also told (at least in my case), I don't have a good reason to request it.