Forum Discussion

Peter Longley's avatar
Peter Longley
Iron Contributor
Apr 19, 2017

Raising support requests

Not sure what is going on but with the admin centre now if you raise a service request I can only request that someone calls me.  Then aside from that I cannot raise a second request until that one h...
microsoft 365 admin center
Steven Rudolph's avatar
Steven Rudolph
Copper Contributor
Apr 20, 2017

I asked our TAM @ Microsoft in the past and I got this answer. "Its a big difference between Professional Support and Premier Support. If you want to be business ready you need a Premier Support contract".

At the moment we have a premier support contract and we can open more than 1 case over a special premier support website.If you want to open a case over the Office 365 Admincenter you create a professional case.

Its not a solution but I hope this information helps to understand.

 

BR Steven

VasilMichev's avatar
VasilMichev
MVP
Apr 20, 2017

Not every organization can afford Premier support though, and fraknly, you shouldnt be forced to buy it. Anyway, the issue here seems to be something related to "business" tenants, which have this limitation. Even though they've purchased E5 licenses...

  • Peter Longley's avatar
    Peter Longley
    Iron Contributor
    Apr 20, 2017
    Plus we always had the ability previously to raise multiple tickets at a time, it only seems to have changed since the update of the admin center and how you can start a new ticket.
    • Steven Rudolph's avatar
      Steven Rudolph
      Copper Contributor
      Apr 20, 2017

      Have you created a post at uservoice so that the change can be ranked? If you post the link here we can rank your post. If you have a few points for your post the developer will read your input.

       

      BR Steven

      • Peter Longley's avatar
        Peter Longley
        Iron Contributor
        Apr 20, 2017
        Sorry Steven I am unaware of uservoice, how would I go about that?

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