Forum Discussion

Peter Longley's avatar
Peter Longley
Iron Contributor
Apr 19, 2017

Raising support requests

Not sure what is going on but with the admin centre now if you raise a service request I can only request that someone calls me.  Then aside from that I cannot raise a second request until that one h...
microsoft 365 admin center
VasilMichev's avatar
VasilMichev
MVP
Apr 19, 2017

Awesome... Well I'll try to get some info about this, see if anyone on MS side bothers to comment...

Peter Longley's avatar
Peter Longley
Iron Contributor
Apr 19, 2017
Good luck, maybe I am just having an issue raising more than one and the support guy I spoke to knows nothing... I guess we will see.
  • VasilMichev's avatar
    VasilMichev
    MVP
    Apr 19, 2017

    Anne Michels might be able to comment on the changes in the Admin portal, I'm still looking for someone that can confirm the changes in the actual support model. So far it seems like the MS folks are also surprised by this...

    • Peter Longley's avatar
      Peter Longley
      Iron Contributor
      Apr 27, 2017

      I have tried to contact Anne Michels but no response at all.

       

      Also I have now created an idea in the uservoice section

      • Kerry Jones's avatar
        Kerry Jones
        Copper Contributor
        May 20, 2017

        Here is Peter's https://office365.uservoice.com/forums/273493-office-365-admin/suggestions/19309585-support-requests-where-did-they-go link.

         

        I am finding that the new support system does not allow me to post sufficient information to help the engineers on the receiving end. I then have to ask them to email me the ticket so that I can attach the screen shots and troubleshooting steps that I have been through. Making the process a little more inefficient.