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Abdel1996's avatar
Abdel1996
Copper Contributor
May 26, 2024

Problem 2fa authenticator

Hello, I am the Microsoft 365 administrator. I have encountered a problem: I changed my phone and forgot to enable the 2FA feature in the Authenticator on the new phone. Now, I can't access my admin page. Is there a solution to this? Please help me.

microsoft 365 admin center

2 Replies

  • Kidd_Ip's avatar
    Kidd_Ip
    MVP
    May 27, 2024

    Abdel1996 

     

    You have no way but raise a support ticket to Microsoft if you are the only admin under your tenant

    • CD1738's avatar
      CD1738
      Copper Contributor
      Dec 10, 2025

      I have the same issue as Abdel1996 reported.  I opened a ticket which I received via text.  I can't receive emails to my account as every time I try to login, it requires the MFA from MS Authenticator.  Therefore, I can't check on the ticket status via Microsoft support center if they are trying to send me an email.  All things run through the Authenticator.  I tried to open a chat but it wants me to sign in to the admin account.  Is there a way to talk to a live person?  I am the only global administrator for our domain.  I am really stuck and going in circles.

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