Forum Discussion
escupham
Aug 10, 2016Steel Contributor
Premier Support - Add a new version for Admin help
I'm trying to submit a Premier Support ticket for an issue I'm having in the Admin Center regarding adding a custom tile. When I choose O365 as the product, there is no applicable version to choose for general Admin Center issue. Can someone from Microsoft add an 'Admin' option to the version list?
- Dean_GrossSilver ContributorI spent a lot of time on this issue with MS two years ago and they assured me it would be improved. I'm disappointed to see that it still exists.
- Vadivelu_BalusamyIron Contributor
You can submit the queries with any one common catagory, once support engineer connect you , explain the exact issue. Then they will redirect to respective team.
- C_the_SBronze ContributorMaybe it has changed, but months ago I was told that it doesn't matter which category you select when you are submitting a ticket. It's routed to the same location and from there get's routed to the correct group based on the description of the issue.