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escupham's avatar
escupham
Steel Contributor
Aug 10, 2016

Premier Support - Add a new version for Admin help

I'm trying to submit a Premier Support ticket for an issue I'm having in the Admin Center regarding adding a custom tile.  When I choose O365 as the product, there is no applicable version to choose for general Admin Center issue.  Can someone from Microsoft add an 'Admin' option to the version list?  

 

  • Dean_Gross's avatar
    Dean_Gross
    Silver Contributor
    I spent a lot of time on this issue with MS two years ago and they assured me it would be improved. I'm disappointed to see that it still exists.
  • You can submit the queries with any one common catagory, once support engineer connect you , explain the exact issue. Then they will redirect to respective team. 

  • C_the_S's avatar
    C_the_S
    Bronze Contributor
    Maybe it has changed, but months ago I was told that it doesn't matter which category you select when you are submitting a ticket. It's routed to the same location and from there get's routed to the correct group based on the description of the issue.

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