Forum Discussion
O365 | Not able to receive emails
Your MX record is currently pointed to;
This is obviously not Office 365. To find out the MX record you require to route your emails to O365, you need to click on the domain in the M365 admin center at https://admin,microsoft.com and click on Settings > Domains. Choose your domain in the list and then click Check DNS. Here you will find the required MX and other DNS records which are required for your domain to enable functionality in M365, and you will see which records are present and correct, and which are missing and need to be added.
Please be sure that you don't need to leave the MX records as they are for any reason though. MX records are not to be changed lightly.
Your MX record is currently pointed to;
This is obviously not Office 365. To find out the MX record you require to route your emails to O365, you need to click on the domain in the M365 admin center at https://admin,microsoft.com and click on Settings > Domains. Choose your domain in the list and then click Check DNS. Here you will find the required MX and other DNS records which are required for your domain to enable functionality in M365, and you will see which records are present and correct, and which are missing and need to be added.
Please be sure that you don't need to leave the MX records as they are for any reason though. MX records are not to be changed lightly.