Forum Discussion
Managing Two MSFT Licenses
Hi, I had an old hotmail.com email address but it doesn't exist anymore per MSFT. I purchased an annual Excel annual license several months ago but I can't find an email about it on my Gmail inbox. I just signed up for MSFT 365. How can I find the Excel license subscription so that it doesn't auto-renew?
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You may sign in via account.microsoft.com/services with the same Microsoft account used to purchase the license, locate the subscription, and select Manage > Turn off recurring billing. If the subscription was purchased with a now-defunct Hotmail account, you are required to contact Microsoft Support for the cancellation.
