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Sanjee311's avatar
Sanjee311
Copper Contributor
Sep 10, 2024

Manage multiple tenants

Hi There, 

 

I have around 50 M365 customers to manage. Previously, in each tenant I create an unlicensed global admin account ( with .onmicrosoft.com account) which shared by our team. when customer need help, we will access it.  understand that Microsoft will force all global admin to use MFA, but we have a challenge that each of the tenant will be access by multiple support from my team, if use MFA, it will affect our support efficiency. 

 

2.  yes, we do have a partner portal, we did use this way to access our customer's tenant, and, currently, Microsoft force to set expiry date for the GDAP, which we require to get consent from our customer to click the link. 

 

I just wonder how u guys manage or use which approach to support multiple tenants.  Any idea? 

  • Sanjee311 

     

    I thought we have no choice for the MFA enforcement on 15-Oct, you may consider extending in tenant based and consider such MFA with multi-device

  • YX_Digital's avatar
    YX_Digital
    Copper Contributor
    The way i solved this issue is by planning 1 session with all support engineers. Once the QR code appears for scanning, we all scanned at the same time.
    The only downside to this is that if you want to sign in everyone will get the notification. So it is important to let eachother know to not accept any MFA requests if it does not belong to you.
    • Sanjee311's avatar
      Sanjee311
      Copper Contributor

      YX_Digital Hi, if i remember correctly, the QR code only able to tie in one device.  or scanned once. 

      • YX_Digital's avatar
        YX_Digital
        Copper Contributor
        That is also what i tought but we managed to get it working that way

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