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SteffenHNW's avatar
SteffenHNW
Brass Contributor
Jun 05, 2023
Solved

Error 500 Import in Compliance Admin Portal

Hi Community,
 
we are moving some customer exchange mailboxes to new M365 tenants. This workes fine with PST import in the compliance admin portal. But on one tenant we get error 500 when opening this URL:
 
https://compliance.microsoft.com/informationgovernance?viewid=import
 
Clientfehler

The remote server returned an error: (500) Internal Server Error.

 

Diagnoseinformationen: {Version:17.01.0234.008,Environment:WEUPROD,DeploymentId:447f5f92-48b0-4b6f-b575-6b8a03971e21,InstanceId:WebRole_IN_97,SID:3aed417d-0a70-454b-96b6-22985f78f38e,CID:ad1ec1f2-7c8f-492b-b263-fbb6dd1fe28d}
Uhrzeit: 2023-06-05T10:33:36.905012Z

 

What could be the problem?? On all other tenants this URL workes.

 

Thanks

 

Steffen

compliance
Exchange admin center

4 Replies

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  • Dennis_TM's avatar
    Dennis_TM
    Copper Contributor
    Jun 05, 2023

    Hello Steffen

    just have the same problem with a tenant. Also with mailbox import-export permission.
    Since just now I also get a new error message when I click on the import tab "Client Error
    The service is temporarily unavailable. Please try again later. Microsoft has been made aware of this issue."
    Previously I had the same error message as you.
    Seems like we'll just have to wait? 😕

    SteffenHNW 

    • Marcel_Eckert's avatar
      Marcel_Eckert
      Copper Contributor
      Jun 06, 2023

      Dennis_TM 

      Hello

       

      We also have the same problem in 2 new tenants. Support Cals to Microsoft are out, but we haven't received any meaningful answers yet.

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