Forum Discussion

Copper Contributor

Aug 23, 2022

Cant access admin panel

Hi Everyone, I have done something really silly and I don't mind if I get a laugh or two, I have locked myself out of our two admin accounts due to both had 2FA on and the phone that th...

admin

Authentication

Tizard_Bates

Copper Contributor

Jul 19, 2025

Kidd_Ip

I'm in a similar boat. I'm the only global admin to our company's new microsoft account. I have set up an alternate email and mobile phone. I'm curious what advice you may have, as nothing else has worked. I can reset my password. I can enter the codes I receive on the alternate email and mobile phone, but microsoft authenticator still automatically generates a number for me to put in the app that doesn't recognize my microsoft account.

Ahmed_Masoud97

Iron Contributor

Sep 04, 2025

Hi Tizard_Bates ,

I recorded a quick video that walks through your exact situation.

If you’re the only global admin and locked out, unfortunately the only way forward is to reach out to Microsoft Support ... either by having someone with an active Microsoft 365 account open a ticket on your behalf (with your contact details) or by calling Microsoft support directly.

They’ll escalate to the Data Protection Team, who will verify your identity and help you regain access.

In the video, I also show how to set up a free backup admin account so this situation doesn’t happen again in the future.

🎥 Here’s the video: https://youtu.be/K1-p7DsZfjc

Hope this helps and wishing you a quick resolution.

Best,

Ahmed Masoud