Forum Discussion
Cannot delete a soft deleted, UserPolicy Applied
- Yes, that's right.
VasilMichev Thank you, this helped me understand the problem a little better.
The Guid that is returned for the 4 mailboxes I want to delete is for a Retention Policy that is scoped to several individual mailboxes. The 4 mailboxes were part of it at one point, but are not anymore.
Unfortunately, there are still some other mailboxes that are legitimately part of the same Retention policy, so I it looks like I can't simply delete the policy.
However, The mailboxes that need to be kept are also part of ediscovery holds. If I understand correctly, if I did delete the retention policy, the Mailboxes that need to be kept would still be preserved because of the eDiscovery Hold.
With the Retention hold removed, I can then delete the mailboxes that should be deleted.
Do I understand correctly?
Thanks (I hope this was clear)
If the user was already deleted/mailbox is inactive, then you need to remove any and all holds, which will trigger the removal process as detailed here: https://docs.microsoft.com/en-us/microsoft-365/compliance/delete-an-inactive-mailbox?view=o365-worldwide
- Thanks, I will look at those. Sorry to be repetitive, but if a mailbox has 2 holds on it and you remove 1 hold, the other is not affect and remains in force?
Thanks- Yes, that's right.