Forum Discussion
New Install
I have installed 365 on a new computer. All of the office apps work except Access. It will not open any of my existing DB's or create a new one. No error msg. Just returns to the FILE tab. Shows no history. Same result with local db file or network. I've tried uninstalling 365 and reinstalling. Uneventful with same behavior.
Dell Inspiron15 3520
Win 11 Pro
5 Replies
I use the same 365 subscription on 3 other computers (2 Win10 pro and 1 Win11Pro) and have used them to build Access dbs for several years with no issues like this. I have updated the Bios and needed drivers before installing Access. No other Apps have been installed other than 365 Office.
Methods to open:
Open Access App and since it is a fresh install there are no recent files in history. From "New" tab I browse folders on my oneDrive. I select a db used often on my other 3 machines. Once selected from the folder (either dbl click or hit Open button) the folder/search window closes and focus goes back to the Access "open" screen with no other result. No history or open db in design screen.
From "New" tab I select new DB and a popup with path/name/create button appear. Create button results in return to "New" tab with same results as above. No difference if i rename or change the path to other than default. No difference if the selected db resides on oneDrive or local.
With Access App closed, I click on a Db file in any location. Access opens to the "Home" tab with no open files or history of recent.
There have been no error or msg popups with any of these actions. I have not tested other office apps extensively but Excel, Word, and Outlook work perfectly. All Access App options have been left in default settings. Access App resides "C:\Program Files\Microsoft Office\root\Office16\MSACCESS.EXE"
Please help us understand.
Does the version of M365 you installed actually include Access? Many do, but not all. Have you confirmed that Access was actually installed on your desktop?
Describe the steps by which you attempted to run one of your existing accdbs, please. Unfortunately, there are multiple ways to do that. Knowing precisely what did, or didn't occur, might point to something relevant.
Thanks for filling out the picture for us.
I use the same 365 subscription on 3 other computers (2 Win10 pro and 1 Win11Pro) and have used them to build Access dbs for several years with no issues like this. I have updated the Bios and needed drivers before installing Access. No other Apps have been installed other than 365 Office.
Methods to open:
Open Access App and since it is a fresh install there are no recent files in history. From "New" tab I browse folders on my oneDrive. I select a db used often on my other 3 machines. Once selected from the folder (either dbl click or hit Open button) the folder/search window closes and focus goes back to the Access "open" screen with no other result. No history or open db in design screen.
From "New" tab I select new DB and a popup with path/name/create button appear. Create button results in return to "New" tab with same results as above. No difference if i rename or change the path to other than default. No difference if the selected db resides on oneDrive or local.
With Access App closed, I click on a Db file in any location. Access opens to the "Home" tab with no open files or history of recent.
There have been no error or msg popups with any of these actions. I have not tested other office apps extensively but Excel, Word, and Outlook work perfectly. All Access App options have been left in default settings. Access App resides "C:\Program Files\Microsoft Office\root\Office16\MSACCESS.EXE"
I would have surmised that the problem could be trying to open an accdb located in OneDrive. You indicate that the problem also occurs when you try to open accdb on a local drive on your computer.
On this new computer, have you designated Trusted Locations for the folders on your local drive which have accdbs located in them?
When you try to open a local accdb, and it fails to open, check the process running in Task Manager. Does the crash leave an open instance of Access?
Prior to trying to open an accdb, check Task Manager. Make sure no Access process is running before you attempt to open Access.
