Forum Discussion
Crashing Issue - Access Version 2610 (Build 20527.20054)
We have multiple customers reporting crashing issue when navigating tab control with Access Version 2610 (Build 20527.20054). For now we have customer rolling back their Office to version 2609.
I believe that is the Current Channel (Preview), correct?
If so, you should advise your customers that running a production application in the Preview channel means they are more exposed to bugs. It's probably out of your control, but advising them would still be a good idea.
If you can provide a database that displays this behavior, that would be helpful in reporting it to Microsoft. Thanks.
9 Replies
Thank you for sharing the crash dump. Microsoft has been able to repo the problem.
Henry: They were able to figure it out very quickly thanks to your perfect crash dump. What a “lucky break” that we had to work through this topic recently.
😉
KarlThanks George_Hepworth and Karl_Donaubauer
This is indeed an early guinea pig release of a CCP build to CC. I have it myself on this PC.
Having said that I am so far unable to replicate any issues with tab controls causing problems in CC 2610 20527.20054.
hlau_msd
You've said you can't share the app which has issues. Can you create a simple repro dB which shows the problem.
I believe that is the Current Channel (Preview), correct?
If so, you should advise your customers that running a production application in the Preview channel means they are more exposed to bugs. It's probably out of your control, but advising them would still be a good idea.
If you can provide a database that displays this behavior, that would be helpful in reporting it to Microsoft. Thanks.
According to some customers, they never signed up for the preview channel but was some how updated to this version. I can't provide the database that can reproduce this issue, but here is the ProcDump file.
https://www.dropbox.com/scl/fi/6x1xseiiyx0xg05sa77du/MSACCESS.EXE_261014_154744.zip?rlkey=ys9w1mp0tz04qgykmf27d0tcd&st=pyhm9kls&dl=0
I can only repeat what I found on the update pages. Access Version 2610 (Build 20527.20054) is a preview channel. How your customers ended up on that channel, only they would know. It's never wise to run production software in a preview environment. The whole point of preview is to give developers, like you, a chance to try things out before it gets to the production user. In other words, you should have a machine on a preview channel for testing before releasing anything to your customers. That can help minimize problems like this one from reaching them, or at least give them a heads up.
You also probably should suggest all of your customer switch to a slower channel, one intended for production deployments.
Demystifying Microsoft 365 update channels
I'll pass this along to Microsoft.
