Recent Discussions
Unable to pass Employment Verifcation step in Partner Center
Hi, I have been trying to enroll in the partner center since January. I am stuck at the step Employment Verification. I have uploaded all requested documents like domain name registration, domain name invoice, TXT file, etc, but everytime I get the message ' Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification' without any further explanation what exactly is wrong or why I am not meeting the requirement and how to fix it. It is driving me crazy, and making me very frustrated to be frank, that Microsoft is not able (or not willing) to help me in a decent way by letting me talk to a real life person. Because in my honest opinion the issue would be solved quite easily. I have opened several tickets already, but the answer is every time the same without any clear explanation what the problem is and how to solve it. Can please someone help me. I am a self employed developer who wants to enroll in the partner center and buy the partner benefits to use them for my every day work. Best regards, Erik
Founders Hub billing issue - stuck between Microsoft and ISV with no resolution path
Hi everyone, I'm reaching out to the community because I've hit a wall with standard support channels and hoping someone from the Founders Hub team or other founders who've faced similar issues can help. QUICK SUMMARY I'm a Founders Hub participant who got charged ~€1,000 for using Claude (Anthropic) models through Azure AI Foundry. I assumed these were covered by my $25k Sponsorship credits since: • I used ai.azure.com (not a separate marketplace) • There was no clear warning about separate billing • There's no way to monitor Marketplace spending in Founders Hub THE PROBLEM: I'm stuck in a loop: • Microsoft says "contact the ISV for refund approval" • Anthropic says "billing is handled by Microsoft, not us" • The "Support" link Microsoft points to redirects back to Microsoft Support I've sent detailed emails explaining this circular situation. Support keeps responding with the same copy-paste policy text, ignoring my request for escalation. MY ASK 1. Is there a dedicated support channel for Founders Hub billing issues? 2. Has anyone from the Founders Hub team dealt with similar Marketplace confusion before? 3. Any founders here who successfully resolved unexpected Marketplace charges? I'm not trying to get something for free - I already paid the first invoice (€460). I just want help with the second invoice that surprised me a month later. The Founders Hub program has been great otherwise, but this experience has been really frustrating. Any pointers would be hugely appreciated. Thanks! Bartek
Support Team is not responsive
Could I get assistance with the following issue? I need to unlock more funds, but the support team has been obstructing my progress for over two weeks without any real advancement. This is quite frustrating. Domain or Business Verification - TrackingID#2502270040016357 Hi v-tonydea I hope this message finds you well. I am writing to express my concern regarding the progress of the ticket raised on 28th February 2025. On 1st March, Shalini advised that the provided documentation did not meet the accepted standards. My team sent two separate emails on 2nd and 3rd March requesting clarification, as we believe the documentation meets the requirements as per the MS Startup Hub guidelines. However, Shalini's response on 4th March was identical to the initial email sent on 1st March, without addressing our requests for clarification. This suggests that the emails sent on 2nd and 3rd March were not reviewed, and the response appeared to be a copy-paste from the dedicated team without proper understanding or effort to resolve the issue. My team sent another email on 4th March requesting clarification on the initial email. We also attempted to contact Shalini on 11th March for an update, where he acknowledged and apologized for the delay. Despite this, on 5th March, Shalini replied with the same exact email sent on 1st March, still not addressing our concerns. Since 5th March, my team has repeatedly requested Shalini to share the contact details of his line manager, but these requests have been ignored, raising further concerns. On 7th, 8th, 9th, and 10th March, my team tried to get an update and resolve the ticket, but there was no response from Shalini. It is evident that the ticket has been open for more than 12 days now, with very slow and unprofessional progress due to the lack of communication and action from Shalini. This has started to affect our business and the progress of our development. It appears that there is a level of misunderstanding and a lack of proper communication from Shalini, which is concerning. We kindly request that this ticket be assigned to another team member who is more proactive and willing to help us close this ticket as soon as possible. I also request a resolution for this ticket within the next 24 hours. If there is no satisfactory resolution within this timeframe, I will need to escalate this matter through our other Microsoft channels. Our parent company has a gold relationship with Microsoft, and while we value this partnership, we are prepared to escalate our concerns and issues if necessary. We look forward to your prompt response.
African Startups: Sanctions and Verification Processes
Hello everyone, I'm interested in starting a discussion about the verification process for African startups on Microsoft for Startups. Have any of you encountered sanctions or issues with verification? I'm curious to know if there are specific requirements or processes that African startups need to follow to get verified. Are there any additional steps or documentation needed? Let's share our experiences and insights to help each other navigate this process. ThanksBusiness Verification failure, no reason?
I've tried repeatedly to verify my business which is failing. My credits are expiring soon so I need urgent help. I have not received a reply from the support ticket in the founder's home. My company is registered in the UK with Company House, it's clearly visible publicly that I am the owner. I've submitted a unified PDF with the Articles of Incorporation, Company Certificate showing it's address and company number, and everything else. These match the exactly details I put in the Founder's Hub. Yet I keep being rejected. I only have 2 appeals left. I do not know what to do when I'm not even told what the rejection reason is? How do I find out why my business verification is being rejected? The box states: "Unfortunately, we are unable to verify the information provided. Please provide documentation (tax invoices, bank statements, business registration certificate, etc.) that displays the registered business name and address to complete the verification process. If the business information was entered incorrectly, you can update the account information and restart the verification process." I have provided exactly this information. What do I do?
Who is in chage of MS quantum technology in Europe and especially in Scandinavia(Denmark + Sweden)?
I am a microsoft partner here in Denmark and a computer scientist who has been working with quantum technology for some years. I have been using the MS quantum computer online for about 6 years, but on this portal there is no mention of it! So who is charge here? In Denmark ,In Sweden , in the EU ? Do I have to go to the USA to find someone who knows something? Scott Hill M.Sc.
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