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M365 Developer E5 Sandbox provisioning failed despite active Visual Studio Enterprise subscription
Hi everyone, I'm looking for some help with an issue I'm facing while setting up a Microsoft 365 Developer E5 sandbox. I have an active Visual Studio Enterprise subscription (valid until 2029), and it is successfully linked to my Microsoft 365 Developer Program account. What happened I joined the Microsoft 365 Developer Program. I selected Instant Sandbox. I entered the required information and selected my Visual Studio Enterprise subscription. The portal initially displayed the following message: "It's taking longer than expected. Your setup is being processed. There is no action required from you at this time." After waiting for nearly 24 hours, the dashboard changed to: "You don't currently qualify for a Microsoft 365 Developer Program sandbox subscription." What I've verified Visual Studio Enterprise subscription is active and linked to my Developer Program account. A developer tenant appears to have been created. I can access the tenant through the Microsoft Entra Admin Center. An Azure subscription named similar to devProgram_... is visible. In the Microsoft 365 Admin Center (Billing → Your products), only Microsoft Entra ID Free is listed. No Microsoft 365 E5 Developer subscription was provisioned. No sample users or Microsoft 365 workloads (Exchange, Teams, SharePoint, etc.) appear to have been created. My understanding It appears that the developer tenant was created successfully, but the Microsoft 365 Developer E5 sandbox provisioning either failed or never completed. As a result, I don't have a usable Microsoft 365 developer environment for testing Declarative Agents and MCP integrations. Has anyone experienced this before? Is there a way to retry the E5 provisioning without creating a new Developer Program account? Is there anything I can check on my side? Does this require intervention from the Microsoft Developer Program team? Any guidance would be greatly appreciated. Thank you!
I have trouble with phone number and Microsoft Authentication when login. Where can I find support?
Hello, Currently, I am unable to log in to my email address removed for privacy reasons account. I have the password. I have a backup email address, but when I try to log in, at the authentication step, I don't have the option to receive the OTP code via email. I can only choose to have it sent to my phone number or the Microsoft Authentication app. But when I tried sending it to the phone number, I got the following error: Error Code: 399287 Request Id: 4d13566b-7aa4-4b3f-a03b-0c9416841000 Correlation Id: 019f785d-514f-7eaa-b1a3-ee66302634ae Timestamp: 2026-07-19T03:13:40Z Also, I can't access the Microsoft Authentication app because I've changed devices multiple times. I couldn't find the support form, so I replied to this email. With the admin account password and backup email, how can I log into the admin panel? Sincerely, Thang
Microsoft 365 E5 configuration grayed out - TrackingID#2607060030007237
Hello Team, We are currently facing an issue while setting up the Microsoft 365 E5 Sandbox through Microsoft 365 Developer Program. Users are only seeing the option to create an Instant Sandbox, which appears to require billing details. However, the Configurable Sandbox option, which does not involve any cost, is currently grayed out and cannot be selected. We tested this with multiple users within our organization, and the same behavior was observed for both users. This issue was not encountered earlier, as users were previously able to view and select both options — Instant Sandbox and Configurable Sandbox — by default. All impacted users are signing in with organizational email accounts associated with valid Visual Studio Dev Essentials, Professional, or Enterprise subscriptions. We also raised a MS Support case regarding this issue. However, we were informed that this falls outside the scope of a break/fix support case and were advised to post the issue in Microsoft 365 Developer Community forum. This is surprising, as the issue appears to be impacting multiple organizational users and may potentially affect many more members. Requesting your support to review this issue on priority and advise on why the Configurable Sandbox option is disabled, along with the recommended resolution or next steps. Previous Microsoft Support Case related to M365 Developer program different issue: 2601080030003703 Thank you.
New sandbox subscription not avaible - You don't current qualify
Hello, I joined the Microsoft 365 Developer Program today with a personal Microsoft account. After completing the join process, my dashboard shows I don't qualify for a sandbox subscription / no tenant was provisioned. Could someone please review my account and help enable the E5 sandbox subscription? Thank you.
Sandbox subscription issue: "You don't currently qualify" for M365 Developer
Hello Microsoft Community Support Team, I am currently taking an training course on Microsoft Power Platform, with a special focus on building chatbots using Microsoft Copilot Studio (formerly Power Virtual Agents), Power Automate, and Power Apps. I wanted to set up a dedicated environment to practice the modules, configure cloud flows, and test the integrations. However, when I joined the Microsoft 365 Developer Program using my personal account, I encountered the following message: "Thank you for joining. You don't currently qualify for a Microsoft 365 Developer Program sandbox subscription." I do not intend to use this for commercial purposes; my sole objective is learning, studying the curriculum, and practicing developer scenarios for my training. Unfortunately, my university's IT administrator has disabled trial features on our student accounts, so creating my own developer sandbox is my only viable path to complete the practical exercises. Could you please assist me in manually reviewing my profile or enabling the M365 E5 developer sandbox subscription for my account so I can continue with my Power Platform learning journey? Thank you very much for your time and support. Best regards, Pablo
Microsoft 365 Developer Program - Infinite "Loading your information" loop
Hello, I am trying to sign up for the Developer program as I am trying to complete the PL 400 certification and I want to complete the exercises that are part of the course. However, I am trying to get access to Power Apps and I can't due to not having a school or work email. So I tried using signing up for Developer Program using my personal email ....@hotmail.co.uk and it was giving me that infinite loop. Is there a way around this, I would really like access to power apps as it will really help me understand the course a lot better and actually allow me to practice what I am learning. Have other had this issue and how have they got around it. There is no way that only people with work or school emails want to complete these certifications. Hope someone can help Mark
M365 Developer expired without notification
In Mid-August, I was excited being able to create a new M365 Developer subscription after my old one expired (lack of activity). This week, I noticed this new Developer subscription was again expired after 90 days, while I did lots of testing in the past 2 months. Created many users and groups Setup Intune, enrolled VMs and tested policy settings Creating and testing many conditional access policies Unfortunately, I didn't receive a notification at all this was about to happen and I don't really understand the reason behind it. How are Microsoft professionals currently able to test products in a production-like isolated setup (multiple users, Entra security, Defender, Intune, etc.) without having to pay lots of money for a Visual Studio yearly subscription or multiple Business Premium licenses?? How can I export my Intune configurations without being able to access Intune (Entra license is already converted to Free)? Spinning up a new DEV tenant is also not possible, because my phone number is still attached in a profile which I deleted more than 6 months ago. When I login, it appears the profile still exists with my initial expired M365 developer subscription (December 2024). Because I have 2 phone numbers, I'm stuck. When is this mess going to be solved? For professionals, it's important having reliable possibilities to learn, test and play around with products to be able to advise our customers. I don't mind spinning up a new tenant every X months, but then it would be nice if I'm actually being able to do so without being blocked by duplicate phone numbers in profiles that should have been cleaned up months ago. Looking forward on your advice how to proceed.Microsoft 365 Developer Program - Sandbox Eligibility
I was excited to hear all of the buzz around the revamped M365 Dev Program and eligibility for MAICPP participants (https://learn.microsoft.com/en-us/office/developer-program/microsoft-365-developer-program) especially for the sandbox subscription benefit: Eligible MAICPP partner levels include: Azure Expert Managed Service Providers (MSP) Solutions Partners Specialization Partners Managed Partners Microsoft Action Pack Subscribers Partner Success Core Benefits Recipients Partner Success Expanded Benefits Recipients Partner Launch Benefits Recipients Legacy Gold/Silver Partners However, when I log into my dashboard (https://developer.microsoft.com/en-us/microsoft-365/profile), it says "you don't currently qualify for..." instead of the experience outlined in the help docs and announcements. Has anyone been able to provision a new M365 sandbox subscription with the new provisioning method? I have reached out to partner support, but they referred me to the dev program alias and nobody there has replied. I have also tried to use my Visual Studio subscription as mentioned in the docs, but that doesn't work either. I did have a developer subscription before the overhaul (active 2-3 years ago) and, as part of trying to get a new sandbox, clicked on the "delete profile" button on my dashboard. Maybe it will "unlock" after the 60 day waiting period (as described in the docs), but this process seems way too difficult...especially with the new "automatic" eligibility check described in the updated process. I'm currently using a prod tenant to do the things that I should be doing in a sandbox, so I hope there is an update that brings clarity to this program soon. Has anyone been able to create a new sandbox since the program was updated last month? Any tips, tricks or contacts that can help with this?
Developer dashboard says “You don’t currently qualify” – please enable E5 sandbox
Hi Microsoft team, I joined the Microsoft 365 Developer Program today with a personal Microsoft account from Austria. My profile page is now accessible, but my dashboard still says: “You don’t currently qualify for a Microsoft 365 Developer Program sandbox subscription.” Could you please manually enable my Microsoft 365 E5 sandbox tenant so I can start testing? Thank you very much for your help! TinoCan't get a new subscription again
I has a problem for get new subscription. Detailed my case: - In Apr 19, i deleted profile (my subscription expired in Apr 19, 2024). - Got email confirm for deleted and Invite to Dev Program. - Today (Jun 20), after wait 60 days for delete current profile. - I visit join developer page and join again. - But, I got same screen in Apr 19, it include a old subscription expried and no any button for register new subscription/subscriptions. - I deleted profile again (Jun 20)... Also, i read all document and faq in Microsoft Learn for Microsoft 365 Dev Program but can't help more. I try click to Support in Navigation(Menu) bar in top of page, redirect to Microsoft ServicesHub and can't use my account for login. And my question: How can register subscription again, and how can contact to support via email?
