SharePoint AI innovations hit GA, powering new Copilot app and agents

Today we announced the new Copilot app, bringing together how people assist, delegate, build, and automate work in one experience powered by Work IQ.

Because Work IQ grounds these experiences in your work and organizational context, the quality and structure of knowledge behind them matters more than ever. The better that content gets, the better Copilot gets: in Microsoft evaluations, responses in the Copilot app improved by an average of 17 percentage points when the underlying content had been enriched and structured by Copilot.

That’s why over the past year we’ve invested in Copilot’s content experiences and tools – both in the Copilot app and inside the content repository itself with the Copilot in SharePoint preview. In just the past month, millions of users have tried this preview, applying it to real-world challenges to translate complex content into tangible business value and accelerate their organization’s AI transformation.

See Copilot in SharePoint in action, from asking questions of your content to building reusable skills your teams can share.

And now, we’re taking that further by building these AI-native SharePoint tools and enriched data into the Copilot app and in the Work IQ APIs, going beyond traditional Graph API retrieval to help Copilot better understand and act on organizational content.

Preview customers are already seeing the impact. At MAIRE Tecnimont, engineers transformed technical documents into structured results in minutes instead of hours. Tourism and Events Queensland is transforming contract lifecycle management, standardizing contract creation and improving visibility into contract information and approval status. And Microsoft's own legal team reduced contract review from a 72-hour outside counsel SLA to 10 minutes. 

These outcomes reveal a foundational step on the path to becoming a Frontier Firm: structure organizational content so AI can understand it, act on it, and continuously optimize business processes. Copilot in SharePoint can do much of that work automatically, with deeper enrichment just a few prompts away.

Today we're excited to announce three things:

• The tools that power Copilot in SharePoint are being built into the Copilot app, Copilot Studio, and Work IQ tools, supporting integrated content intelligence and business processes across Microsoft 365.
• Copilot in SharePoint has reached general availability, rolling out to worldwide tenants starting September 30.
• Copilot in SharePoint now aligns with Microsoft’s new hybrid billing model, keeping everyday AI capabilities within the Microsoft 365 Copilot license while using standardized Copilot Credits for large-scale and advanced AI tasks.

The community is also showing what is possible. Explore these demos and tutorials from SharePoint MVPs and Microsoft experts:

Powering faster business outcomes and better Copilot experiences

Our preview and Microsoft evaluations show the impact of richer, more structured organizational content across two areas: faster business processes and improved Copilot outcomes.

• Faster business processes: Across 10 co-build scenarios with customers, Copilot in SharePoint saved an average of 67.7 hours compared with the previous processes, a 95.7% reduction in time spent on document workflows.
• Improved Copilot outcomes: Robust evals across six industries (graph below) show Copilot’s accuracy improved an average of 17 percentage points when working with content enriched and structured by Copilot in SharePoint.

The examples below highlight four of the evaluated scenarios and show how richer, more structured content improved Copilot retrieval across legal, sales, finance, and manufacturing use cases.

Legal (+22 points). Copilot in SharePoint identified qualifying NDAs with greater precision, increasing accuracy from 67% to 89% and supporting a more complete, auditable inventory.

Sales (+19 points). Copilot in SharePoint surfaced relevant reseller agreements in seconds, increasing accuracy from 75% to 94% and expanding the pool of potential sales opportunities.

Finance (+15 points). Copilot in SharePoint applied industry-specific rounding rules to increase accuracy from 77% to 92% and resolve discrepancies.

Manufacturing (+15 points). Copilot in SharePoint verified certificates correctly and applied versioning guidelines, increasing accuracy from 80% to 95% and giving reviewers stronger evidence for compliance audits.

Driving real-world impact for organizations

Organizations putting Copilot in SharePoint to work

Organizations are using Copilot in SharePoint to understand and enrich content—and increasingly to build agentic solutions.

Accenture is building a solution on Copilot in SharePoint to make its customer evidence — case studies, references, and win stories spread across teams — easier for employees to find and reuse. Lucy Bone, Global IT Storytelling Enablement Technologies Lead at Accenture, explained:

MAIRE Tecnimont is using Copilot in SharePoint to help engineers work more efficiently with complex technical documentation. By applying specialized AI skills to analyze engineering drawings and specifications, teams can transform unstructured content into structured insights in minutes rather than hours:

 

Tourism and Events Queensland (TEQ) is using Copilot in SharePoint to standardize contract creation and turn contract data into a connected, automated source of information for reporting, approvals, and downstream processes:

Microsoft as Customer Zero

We’re putting these capabilities to work inside Microsoft, too. Microsoft teams are using Copilot in SharePoint to transform complex, expert-driven processes.

Microsoft’s legal team is using Copilot in SharePoint as an initial step in its contract-review workflow, reducing a process previously managed under a 72-hour outside counsel SLA to approximately 10 minutes for automated analysis, followed by no more than one hour for validation and audit by qualified legal professionals. Outputs remain subject to applicable confidentiality, privilege, and data-handling controls.

Microsoft Investor Relations is using Copilot in SharePoint to accelerate quarterly earnings preparation, assembling citation-backed data packs in approximately 12 hours instead of 12 weeks while preserving the source-citation audit trail required for review.

If you'd like to explore how Copilot in SharePoint can help solve a real business challenge in your organization, apply for the Co-build program and work directly with Microsoft to bring a solution from concept to production.

Try Copilot in SharePoint in your own content today, or take it for a test drive in the guided simulation below:

 

If the launch video doesn’t load, open the video in a new window: Open video

Scaling AI with Microsoft Copilot’s hybrid business model

As organizations expand from personal productivity to AI-powered business processes, they need a way to start broadly, scale confidently, and pay for advanced capabilities only when they're used. That's why Copilot in SharePoint now aligns with Microsoft's hybrid business model for AI experiences.

• Included with your Microsoft 365 Copilot license: The everyday work capabilities customers have been using throughout preview remain included. Users can continue asking questions grounded in your content, creating and organizing content, building reusable skills your teams can share, and enriching content with AI-generated metadata that fills in over time. Deterministic workflows are included with your license as well — automations that trigger on a column change or a schedule follow the rules you set, running on SharePoint's workflow engine.
• Powered by Copilot Credits: When you scale out your work with Copilot in SharePoint to operate across large content collections and complete multi-step tasks on your behalf, you’ll need to use Copilot Credits. New advanced capabilities to Copilot in SharePoint also require Copilot Credits, such as image generation and editing directly in document libraries and sites, AI-generated site analytics reports, and metadata autofill that runs in near real-time.

Users with usage-based billing enabled are prompted to confirm if they would like to use Copilot Credits when running advanced AI-powered tasks. Final user experience may differ.

Turn on usage-based billing to unlock scale. Usage-based billing activates Copilot Credits. With it enabled, users can choose to spend credits on the advanced capabilities and large-scale agentic work described above. Admins control who can access these experiences through spending policies in the Microsoft 365 admin center. Admins new to Copilot Credits will need to create a cost management policy in the Microsoft 365 admin center, whereas existing cost management policies may automatically include newly available services. Users are prompted to confirm before Copilot Credits are consumed in Copilot in SharePoint.

Learn more about Copilot Credits, usage-based billing, and Microsoft’s approach to pricing Copilot as AI gets more capable.

What’s next for AI across SharePoint and Copilot

More AI capabilities across SharePoint and OneDrive

We’re bringing new AI-powered experiences directly to the places where people create, organize, find, and work with content:

• Copilot in OneDrive becomes generally available September 30. Copilot in OneDrive has been rebuilt on the same foundation as Copilot in SharePoint, creating a more consistent experience for creating content, organizing information, and working with files wherever your content lives. Follows same licensing as Copilot in SharePoint.
• Copilot Search is coming to SharePoint and OneDrive. Copilot Search is becoming the default search experience for Copilot-licensed users across SharePoint and OneDrive. It combines natural language understanding, semantic retrieval, and AI-generated answers so people can ask questions naturally and receive grounded answers drawn from supported content they are authorized to access. AI-generated content may be inaccurate. Rolling out to Frontier Public.
• New advanced capabilities for Copilot in SharePoint. New capabilities powered by Copilot Credits include image generation and editing directly in document libraries and sites, AI-generated site analytics reports, and metadata autofill that runs in near real time. Available with Copilot Credits for Copilot-licensed users; generally available September 30.

Want to keep up with the latest capabilities? Check out the What’s New in Copilot in SharePoint blog.

Enhancing the Copilot app and Work IQ tools

SharePoint’s content intelligence and business process capabilities are becoming part of the broader Copilot platform, helping Copilot work with richer organizational knowledge and take action across content.

• Bringing SharePoint tools into Work IQ. We’re bringing SharePoint’s content and action tools to Work IQ, making it possible for Copilot experiences to tap into SharePoint content intelligence and take action on SharePoint content. We’ll share more details about developer availability in October.
• New SharePoint capabilities coming to Copilot. SharePoint capabilities are becoming more deeply integrated across the Copilot platform, including experiences in the Copilot app and Copilot Studio. These improvements - across content understanding, lists & library management, metadata operations, and more - are rolling out over the coming months across Chat, Cowork, Code, Autopilots, and Copilot Studio. You don’t need to change your habits to make use of them – these experiences will just get better at understanding SharePoint and OneDrive content and processes.
• UX components are coming to Copilot: Visual UX components, built on SharePoint Framework, can now render directly within Copilot chat so people can view information, interact with controls, and take action without leaving the conversation. Now in public preview.

A stronger foundation for AI across your organization

Together, these innovations transform content into an active knowledge foundation for AI, helping people, Copilot, and agents create content, automate processes, and take action across business systems.

The result is better outcomes, lower costs, and AI-powered business processes that can scale across the enterprise.

We’re grateful to the customers and community members whose feedback helped us improve Copilot in SharePoint.

Related resources:

• Copilot in SharePoint on Microsoft Adoption
• Copilot in SharePoint on Microsoft Learn
• What’s New in Copilot in SharePoint blog
• Zach Rosenfield’s tutorials on Copilot in SharePoint
• SharePoint skills library
• Copilot Credits guide
• Managing AI experiences enabled by usage-based billing
• Microsoft’s approach to pricing Copilot as AI gets more capable