Uses Microsoft Copilot Studio and other Power Platform tools to drive efficiency and reduce costs.
Epiq wanted to streamline both external and internal operations using Power Platform. This includes management of class action lawsuits for its clients as well as employee onboarding processes.
Power Apps and Power Automate were used to create a system that automates much of Epiq’s onboarding process. AI-driven agents built using Copilot Studio help manage a variety of tasks, including questions from class action claimants.
AI-driven agents have helped manage thousands of claimants, including almost 50,000 messages for one of Epiq’s largest class action lawsuits. Meanwhile, Epiq’s onboarding system is saving approximately 2,000 hours of onboarding work each month and over USD$500,000 annually.
Read full story here
Explore all case studies or submit your own
Subscribe to case studies tag to follow all new case study posts.
Published May 13, 2025
Version 1.0
JillArmourMicrosoft
Community Manager
Community Manager