Partner Case Study | Cognizant
Cognizant, a 2025 Microsoft Partner of the Year award winner and global services company, is redefining enterprise transformation across industries. By democratizing AI and embedding intelligent automation, Cognizant helps organizations modernize systems, reduce costs, and accelerate growth. Their unique approach—combining deep Microsoft expertise, strategic change management, and a culture of innovation—delivers measurable results, including millions in savings, productivity boosts, and record-setting employee engagement. Organizations across industries face mounting technical debt, fragmented legacy systems, and the urgent need to consolidate onto modern, scalable platforms. Three Cognizant clients—one in healthcare, one in financial services, and one in retail—faced similar pressures. Regulatory compliance and governance added further complexity, especially in healthcare and finance. Cognizant’s clients needed a forward-looking technology roadmap to streamline operations, unlock data-driven insights, and support automation for better employee and customer experiences. Cognizant’s approach: Empowerment through Microsoft intelligent automation Using Microsoft Power Platform, Copilot agents, and robust governance frameworks, Cognizant delivers solutions that are secure, scalable, and tailored to each client’s needs. Ongoing training, upskilling, and community-building ensure sustained adoption and a strong digital culture. An essential part of that digital culture is Cognizant’s belief that innovation with AI should be accessible to employees at every level—not just technical teams. “At Cognizant, intelligent automation is more than a technology capability—it’s a strategic enabler for business transformation,” said Chakradhar Gooty Agraharam, Global Intelligent Automation Leader at Cognizant. “By combining Microsoft Power Platform, Microsoft Dynamics 365, and Copilot innovations with our deep industry expertise, we help clients accelerate automation at scale, unlock new efficiencies, and deliver measurable outcomes. Our partnership with Microsoft empowers us to lead with innovation, speed, and precision—driving hyper automation strategies that redefine what’s possible for enterprises worldwide.” For their healthcare, financial services, and retail engagements, Cognizant selected solutions that met each client's immediate needs while supporting long-term scalability. They implemented strong governance frameworks—using the Microsoft Power Platform Center of Excellence Starter Kit alongside their own methodologies—to maintain regulatory compliance and secure operations. By empowering clients to adopt Microsoft intelligent automation tools, including Copilot agents, Microsoft Power Automate, and Power Platform, Cognizant helped their clients streamline processes, unlock insights, and enhance both employee and customer experiences. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Epiq
Epiq wanted to streamline both external and internal operations using Power Platform. This includes management of class action lawsuits for its clients as well as employee onboarding processes. Power Apps and Power Automate were used to create a system that automates much of Epiq’s onboarding process. AI-driven agents built using Copilot Studio help manage a variety of tasks, including questions from class action claimants. AI-driven agents have helped manage thousands of claimants, including almost 50,000 messages for one of Epiq’s largest class action lawsuits. Meanwhile, Epiq’s onboarding system is saving approximately 2,000 hours of onboarding work each month and over USD$500,000 annually. Read full story here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts.Power Platform FastTrack Recognized Solution Architect - Nominations now open!
https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Faka.ms%2FFTRSANomination&data=05%7C01%7Calicia.sobiek%40concentrix.com%7Ca7efad24294a4590f66908dbb31233aa%7C599e51d62f8c43478e591f795a51a98c%7C0%7C0%7C638300663191195091%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=z7zfnot%2BI%2B4Ppu2PqLFIbYePwDtohSFWGUkaLH9Flkg%3D&reserved=0 The Microsoft Business Applications & Platform engineering team confers the designation FastTrack Recognized Solution Architect to practicing enterprise solution architects who consistently exhibit deep architecture expertise and create high-quality solutions for customers. They typically work for systems integrator partners, who may nominate solution architects to recognize their expertise. Systems integrator partners may nominate their solution architects who meet the below requirements. A panel of solution architects from Power CAT will then assess the candidate based on the architecture related artifacts and solution quality of the candidate’s projects. https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Faka.ms%2FFTRSANomination&data=05%7C01%7Calicia.sobiek%40concentrix.com%7Ca7efad24294a4590f66908dbb31233aa%7C599e51d62f8c43478e591f795a51a98c%7C0%7C0%7C638300663191195091%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=z7zfnot%2BI%2B4Ppu2PqLFIbYePwDtohSFWGUkaLH9Flkg%3D&reserved=0 submit your nominations here!
