The marvels of innovation have revolutionized the way we work and connect with the world, delivering technological advancements that make life more efficient and communication seamless. However, technology isn’t always perfect. What happens when your software throws you a curveball? Picture this: you’re managing your Microsoft Nonprofit account, but an issue arises. Perhaps you are still waiting for your Azure Sponsorship email for next steps. Where do you turn for answers and support when things don’t go as planned?
Contacting Microsoft Nonprofit Support
You may already be familiar with Microsoft's Nonprofit Hub when you initially signed up. If not, you can apply to Microsoft's Nonprofit Philanthropy Program. You can also contact support related to your Microsoft Nonprofit Account no matter if you are a prospective or current customer. You can follow the instructions below to create a support ticket.
Instructions
- Navigate to Microsoft Nonprofit Hub Contact Us
- Scroll to the "How can we help" section of the page.
- Write a brief description of the issue within 80 to 100 characters in the search bar, then press the "Get help" button.
- Depending on your response, you will see a solution. If these do not help, continue to the "Get more help" section.
- Fill out your contact information and select the most relevant answer under the "I am a" and "What can we help you with" Sections.
- Lastly, continue filling out the description of the issue under the "How can we help" section minus the character limit.
Your support ticket has been created. Please keep the Request Id for future reference. You will receive an email confirmation once your ticket is processed. Additionally, you will be contacted via phone and email when a Nonprofit Support Engineer is assigned to your ticket.
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