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13 TopicsCreating A Nonprofit Support Ticket
The marvels of innovation have revolutionized the way we work and connect with the world, delivering technological advancements that make life more efficient and communication seamless. However, technology isn’t always perfect. What happens when your software throws you a curveball? Picture this: you’re managing your Microsoft Nonprofit account, but an issue arises. Perhaps you are still waiting for your Azure Sponsorship email for next steps. Where do you turn for answers and support when things don’t go as planned? Contacting Microsoft Nonprofit Support You may already be familiar with Microsoft's Nonprofit Hub when you initially signed up. If not, you can apply to Microsoft's Nonprofit Philanthropy Program. You can also contact support related to your Microsoft Nonprofit Account no matter if you are a prospective or current customer. You can follow the instructions below to create a support ticket. Instructions Navigate to Microsoft Nonprofit Hub Contact Us Scroll to the "How can we help" section of the page. Write a brief description of the issue within 80 to 100 characters in the search bar, then press the "Get help" button. Depending on your response, you will see a solution. If these do not help, continue to the "Get more help" section. Fill out your contact information and select the most relevant answer under the "I am a" and "What can we help you with" Sections. Lastly, continue filling out the description of the issue under the "How can we help" section minus the character limit. Your support ticket has been created. Please keep the Request Id for future reference. You will receive an email confirmation once your ticket is processed. Additionally, you will be contacted via phone and email when a Nonprofit Support Engineer is assigned to your ticket. Additional Resources: Getting Signed Up with Microsoft Nonprofits Program | Microsoft Community Hub Microsoft Nonprofit Hub | Contact Us1.6KViews0likes12CommentsHow to Install Microsoft 365 on Windows
Ready to get the most out of Microsoft 365 on your Windows PC? Whether you’re installing for the first time or need a refresher, this step-by-step guide will walk you through the process of downloading, installing, and activating Microsoft 365 in just a few simple steps. Get started and unlock the full potential of Office today.11KViews0likes1CommentRenewing Your Azure Sponsorship Credits
Everything is an experiment until it has a deadline. That gives it a destination, context, and a reason. - Brian Eno British Record Producer, Composer, and Composer Brian Eno is no stranger to a deadline. Whether it is a atmospheric ambient track or theatric thriller. Music means tight deadlines to get streams, concerts, and albums pressed. So, naturally nonprofits also understand the siren song of a deadline vastly approaching. Microsoft prides itself on creating convenience for its customers with auto-renewals, workflows, you name it. However, there are sometimes when you may need to mark a calendar or two for keeping your benefits. This is imperative to avoid fees for anything running in your environment. Nonprofits who have claimed the generous annual $2000 Azure Sponsorship Credits will need to renew their benefits every year. Unfortunately, the credits do not renew on their own. Don't panic we got you covered. In this blog we will cover; how to see if you are up for a renewal, how to renew credits, and checking your balance and usage details. This comprehensive guide will keep you from missing a deadline, well when it comes to your credits that is. So, let's begin. To Renew or Not to Renew I will spare you the cliche of reciting the Sonnet 116 from Shakespeare. However, I will say that it is better to check if you need to renew than to acquire a fee. So, we will cover how you can check on the status of your Azure Sponsorship Subscription with the Nonprofit Hub. Grab a snack and pop by the portal with your Microsoft Nonprofit Account Credentials. Checking Your Status Navigate to Microsoft's Nonprofit Hub: https://nonprofit.microsoft.com. Next, In the top left corner next to the word "Nonprofits" click on the "I am looking for" dropdown menu, then select "Azure." In the new screen at the top, you will see two important dates. The "Grant start date" and "Grant end date" respectfully. Keep a reminder on your calendar for the end date. You must renew your subscription withing the renewal period for your Azure credits. If it is time to new you will see a notification at the top to renew your credits. Renewing Credits If you need to renew your credits simply scroll to the bottom of the page and select the renew button. If should be under the first column under the number one. You will see at the top of the screen that your credits have been renewed. You will receive an email stating that you have renewed your Azure Credits. Things to Consider You may not see the option to renew if you are months away from your renewal date. Once you have renewed your sponsorship you will receive an email sent to your Microsoft Nonprofit Account. Make sure to check your Outlook inbox and spam folder for the notification email. Credits can be renewed by the Organization's Global Administrator that registered. If you have any issues with renewing your benefits create a support ticket with Nonprofit Support at https://nonprofit.microsoft.com/contactus. Checking Your Balance Navigate to Microsoft Azure Sponsorship website: https://www.microsoftazuresponsorships.com. Next, click on the "Check Your Balance" to see your sponsorship balance. Underneath is the view will see. You will see your Azure Sponsorship Subscription ID and the total Azure Sponsorship amount totaling $2000. You can also see the usage details as well for your subscription. This is a good way to check the costs being deducted from your sponsorship. If you need more in depth tools you can use Azure's Cost management tools inside the Azure portal. Conclusion In conclusion, the Azure Sponsorship grant affords organizations to take a chunk out of their operational expenses. Allowing for easier transitions into the cloud while keeping security and scale not too far off the horizon. We learned how to renew the benefit and keep track of your resources cost and not get blindsided by a fee again. You can bookmark the links below for your convenience. I hope you found this blog helpful. See you next time for another deep down into the blue Azure wave. Hyperlinks Microsoft Nonprofit Hub | Microsoft Nonprofit Offers Microsoft Azure Sponsorships | Welcome Renew an Azure nonprofit grant - Microsoft Cloud for Nonprofit | Microsoft Learn1.5KViews0likes1CommentStart Your Free Trial: Unlock Microsoft 365 Business Premium for Nonprofits
*** This option is only available to those who haven't signed up for the free software licenses. If you have already signed up for the free nonprofit licenses, starting a free trial will require a tenant-to-tenant migration to merge any documents or files created. In this case, this article should be disregarded. *** We are thrilled to see your eagerness to get started today! Whether you’re in urgent need of tools or exploring the best solutions for your organization, we’ve got you covered. Starting with a free trial is the perfect way to experience the power and flexibility of Microsoft 365 Business Premium—all without any upfront commitment. Why Choose a Free Trial? Time is crucial for nonprofit organizations working hard to make a difference. With our free trial, you can begin immediately, gaining access to essential features that empower your workflows and help you explore how these tools can revolutionize your operations. The best part? When you’re ready, you can seamlessly convert your trial account into a nonprofit account. This transition is hassle-free, preserving your progress, customizations, and settings. We handle the tech, so you can focus on what truly matters—your mission. Ready to Get Started? Free Trial Sign-Up: Sign up for a free trial of Microsoft 365 Business Premium to explore the full suite of tools designed to empower your nonprofit organization. We recommend claiming up to 10 licenses, as this is the amount granted for nonprofit accounts. Please note: Any licenses claimed beyond the 10 granted will incur charges once your application is approved. Convert Your Free Trail to Free Software Licenses: Visit the Nonprofit Offerings page. Click the "Apply" button at the bottom of the page. 3. Select the “Convert” option at the top of the screen to convert your free trial account to your nonprofit account using your current tenant ID (you can find this in Microsoft Entra please see notes under “Important Notes.”) Important Notes: Finding your Tenant ID: If you don’t have your current tenant ID, you can follow the steps below to obtain it: Go to portal.azure.com Select Microsoft Entra ID (or More Services-> Microsoft Entra ID, if Microsoft Entra is not on your most recent list of services) You will see your Tenant ID on the Overview tab. Note: The approval process may take up to 10 days. We recommend checking back periodically and keeping an eye on your email in case any additional information is required during the process. Don’t Wait—Start Today! There’s no better time to explore the possibilities. Starting with a free trial provides immediate access to powerful tools and sets the stage for long-term success as a nonprofit partner. Whether you’re improving team collaboration, streamlining operations, or engaging with your community, our tools are here to support you every step of the way. For additional tips and resources, be sure to follow our Nonprofit Community | Microsoft Community Hub for blogs, updates, and expert advice on maximizing your nonprofit tools.576Views0likes1CommentHow Nonprofits Can Claim Power Apps Licenses in the Admin Center
Power Apps is a powerful tool that allows nonprofits to create custom apps to streamline their operations and improve efficiency. In this blog, we'll guide you through the process of claiming Power Apps licenses in the Microsoft 365 admin center. Step-by-Step Guide Step 1: Access the Microsoft 365 Admin Center Navigate to the admin center: Start by logging into your Microsoft 365 admin account. Ensure you have the necessary admin permissions to manage licenses. To log in the admin center, visit the following link: https://admin.microsoft.com/. Step 2: Purchase Power Apps Licenses Go to Billing: In the left-hand navigation pane, select "Billing" and then "Purchase services." Find Power Apps: Use the search bar to find "Power Apps per app plan. Select Power apps per app Plan (1 app or website). Select Details (Please note at the time of writing nonprofits can claim up to 10 free power apps licenses.) Select and Purchase: Select the quantity and click on Buy. Follow all the necessary prompt to complete the purchase. Step 3: Allocate Power Apps per App Plans (Old Admin Center Experience) To allocate the Power apps per app Plan licenses, we have to visit the Power Platform admin center. If you are using the old experience for the admin center, follow the steps bellow: Open Power Platform Admin Center: Go to the Power Platform admin center by visiting this website: https://admin.powerplatform.microsoft.com/ Navigate to Capacity: Select Resources > Capacity in the left-side navigation pane. Allocate Plans: If your organization has purchased add-ons, an Add-ons tile will appear. Select "Manage" to allocate the per app plans to the appropriate environments (e.g., test, production). If not, select assign to an environment. Under App passes, you can assign up to the number of power app per plan 1 licenses you claimed. Then click save. Step 3: Allocate Power Apps per App Plans (New Admin center Experience) To allocate the Power apps per app Plan licenses, we have to visit the Power Platform admin center. If you are using the new experience for the admin center, follow the steps bellow: Open Power Platform Admin Center: Go to the Power Platform admin center by visiting this website: https://admin.powerplatform.microsoft.com/ Navigate to Capacity: Select Licensing> Capacity add-ons in the left-side navigation pane> Add-ons. Allocate Plans: If your organization has purchased add-ons, an Add-ons tile will appear. Select "Manage" to allocate the per app plans to the appropriate environments (e.g., test, production). If not, select assign to an environment. Under App passes, you can assign up to the number of power app per plan 1 licenses you claimed. Then click save. Conclusion By following these steps, your nonprofit can efficiently claim and assign Power Apps licenses. Stay tuned for our future blog, where we'll dive into creating a model driven application for your nonprofit. Additional Resources Capacity add-ons for Power Apps and Power Automate - Power Platform | Microsoft Learn About Power Apps per app plans - Power Platform | Microsoft Learn197Views0likes0CommentsSecuring Your Nonprofit Environment (Part 2): Best Practices to Secure Your Admin Accounts
Welcome back! If you missed Part 1 of this series, make sure to check it out first to get a comprehensive understanding. You can read it here: Securing Your Nonprofit Environment (Part 1) - Enabling Security Defaults | Microsoft Community Hub Understand the Unique Risks Nonprofits often manage sensitive data—from donor information to volunteer details—and a breach can quickly erode trust. Because admin accounts have elevated privileges, they are high-value targets. Recognizing these risks helps set the stage for implementing proactive security measures that protect both your organization and the people you serve. Embrace Multi-Factor Authentication (MFA) For nonprofits, every extra layer of security can make a big difference without breaking the bank. MFA acts like a second lock on your digital door by requiring an additional verification step (like a text code or an authenticator app) along with your password. This simple step is one of the most cost-effective ways to keep admin accounts secure. Separate Admin and Regular User Accounts It’s tempting to use the same account for everything, especially when your team is small. However, using a dedicated admin account solely for privileged tasks minimizes the risk of accidental exposure. By using a standard user account for day-to-day activities, you limit potential damage if one account is compromised. Leverage Conditional Access Policies Conditional access policies work like a smart security guard by using context—such as location, device, or sign-in behavior—to decide if extra verification is needed or if access should be blocked. This dynamic approach can be particularly useful for nonprofits, ensuring that only trusted situations allow access to critical admin functions. Building a Conditional Access policy - Microsoft Entra ID | Microsoft Learn Plan, implement, and administer Conditional Access - Training | Microsoft Learn Implement Privileged Access Management (PAM) and Privileged Identity Management (PIM) For nonprofits, every tool and strategy you adopt must be both effective and efficient. When it comes to managing access to your most sensitive accounts, PAM and PIM can make a significant difference: Privileged Access Management (PAM): PAM helps manage identities and makes it more challenging for threat actors to obtain privileged account access. It adds protection to the groups controlling access to domain-joined computers and their applications. With PAM, you gain enhanced monitoring, visibility, and fine-grained controls, so you know exactly who your privileged admins are and how their accounts are being used. Privileged Identity Management (PIM): PIM takes security a step further by providing time-based and approval-based role activation. It mitigates risks associated with excessive or unnecessary access by enforcing a just-in-time, just-enough access model. PIM also allows you to enforce policy options like multifactor authentication, ensuring that high-risk accounts are activated only when needed and for a limited time. While PAM focuses on controlling and monitoring access based on the principle of least privilege, PIM secures high-level admin accounts with time-bound access and approval processes. Together, they offer a comprehensive approach to managing and securing your nonprofit’s critical administrative accounts. What is Privileged Access Management (PAM) | Microsoft Security What is Privileged Identity Management? - Microsoft Entra ID Governance | Microsoft Learn Regular Monitoring and Auditing Keeping an eye on admin activity is like having a neighborhood watch for your digital space. By continuously monitoring how admin accounts are used, you can quickly detect any unusual behavior. Setting up logging and alerts makes it easier to address potential issues before they become major problems, helping you maintain donor trust and operational integrity. Maintain a Secure Environment Beyond admin-specific practices, ensuring your overall IT environment is secure is essential. Consider these extra tips: Keep systems updated: Regular security patches and updates are critical. Disable outdated protocols: Outdated authentication methods can be a vulnerability. Educate your team: Even with limited staff, ensuring everyone understands basic security practices goes a long way. Wrapping Up For nonprofits, safeguarding Microsoft 365 admin accounts isn’t just about technology—it’s about protecting your mission and the trust of your community. By understanding the unique risks, enforcing MFA, separating admin duties from everyday tasks, leveraging conditional access, using PAM, and continuously monitoring your environment, you build a robust defense against cyber threats. Stay proactive, keep learning, and regularly review your security practices to ensure your organization remains resilient. For more detailed guidance, check out the official Microsoft resource on protecting admin accounts.334Views0likes0CommentsHow to Install Microsoft 365 on Android
Microsoft 365 isn't just for your desktop—take it with you on your Android device! In this quick guide, we'll show you how to easily download and set up Office apps like Word, Excel, and Outlook on your phone or tablet. Stay productive on the go with Microsoft 365, right at your fingertips!2.9KViews0likes0CommentsClaiming Azure Credits
We’re excited to partner with your organization, helping you obtain the licenses and technical solutions that are vital to your success. Enhance your communication and safeguard your data with our trusted support. This documentation will serve as a guide for claiming your azure credits.856Views0likes0CommentsHow To Create Users & Assign Roles (Microsoft 365 Admin Center)
Discover the secrets to efficient user management with our detailed guide on "How to Create Users and Assign Roles in the Microsoft 365 Admin Center." Whether you're an IT administrator or a team leader, this guide will provide you with the necessary steps to seamlessly add new users and assign appropriate roles. Boost your team's productivity and ensure secure access with expert advice and best practices. Stay tuned to become proficient in user and role management within Microsoft 365!1.6KViews0likes0CommentsHow To Claim Microsoft 365 Business Premium License
Experience the full capabilities of your organization with Microsoft 365 Business Premium licenses! This all-in-one solution combines top-tier productivity tools, advanced security measures, and device management features, all designed to enhance collaboration and innovation within your team. With Microsoft 365 Business Premium, you can protect your data, guard against cyber threats, and ensure your team has the resources they need to excel. Empower your organization today and see the difference with Microsoft 365 Business Premium.660Views0likes0Comments