MicrosoftHi Mansoor Malik, can you please comment on why your team rolled back the New Meeting and Calling Experience for all Call Queue agents with absolutely no notice to end users, IT admins or even your own Microsoft 365 support engineers?
We understand that bugs don't always get caught during testing. That's okay! Just tell us there is an issue. Ideally, post an advisory in the Service Health dashboard. Perhaps update the blog post announcing the new feature with this information. At an absolute minimum, create an internal ticket for your support engineers so they can inform your customers.
The wrong way to deal with this is to leave everyone in the dark, forcing us to go through the laborious process of contacting support, gathering logs, escalating the ticket with our sales reps when there is no progress on the case, only to be informed one month later that the feature was deliberately disabled due to an issue which has now been resolved.
As an IT professional, my most valuable resource is time. I do not have enough hours in the day as it is. When I discover that this resource is being squandered by a vendor, it forces me to reconsider whether our goals are aligned.
Satya Nadella gave a great keynote speech on Tuesday. Near the beginning, he mentioned "Tech intensity" and defined it as =(Tech adoption x Tech capability)^Trust. Unfortunately, the "Trust" variable in this equation as it applies to our relationship with Microsoft has been decreasing recently. I remain optimistic that you can turn things around.
