While Microsoft Teams phone devices provide the richest and most complete Teams experience, we understand that there are many customers with existing investments in legacy devices. To help customers ...
Updated Oct 14, 2022
Version 5.0
Blog Post
2 MIN READ
Enable core Microsoft Teams calling functionality on compatible legacy SIP phones with SIP Gateway
Chandranshu
Microsoft
Microsoftga_p "I'm testing a VVX 410 were I'm able to log in with a user account, but when I try with a commun area phone account the VXX stay at the login screen where we see the pairing code... No error appear on https://microsoft.com/devicelogin and I get the confirmation on this web page that the phone is nw connected to this SIP gateway, but on the VVX itself nothing happens. Anyone else have issue dealing with CAP account? Thanks"
Can you please check if the phone shows up under the Common Area phone stab on Teams Admin Center? The device login app doesn't display any error messages at this point, we are working on that. One possible reason could be that your common area account may not be enabled via policy for SIP Gateway. See Configure SIP Gateway - Microsoft Teams | Microsoft Docs for more details. If the issue persists, please reach out to support and share device logs to help us investigate further.
Cheers,
Chandranshu