While Microsoft Teams phone devices provide the richest and most complete Teams experience, we understand that there are many customers with existing investments in legacy devices. To help customers leverage their existing telephony hardware as they move to Teams Phone, we are excited to announce that SIP Gateway, a solution that enables core Teams calling functionality on compatible SIP phone models from Cisco, Poly, Yealink and AudioCodes is now generally available.
Cisco IP Phones with MPP firmware (6821, 7800 series, 8800 series), Polycom SIP phones (VVX series 100, 200, 300, 400, 500, 600 etc.), Yealink (T20 series, T30 series, T40 series, T50 series), AudioCodes 400 HD series.
Currently, SIP Gateway supports the following core Teams calling functionality
Inbound and outbound calls
Call transfer
Meeting dial-in and dial-out
Device-based “do not disturb”
Voicemail with message waiting indicator
There is no additional cost for organizations to use SIP Gateway, and any users meeting the following requirements can use SIP Gateway
Users must be licensed for Teams Phone (via any Office 365 E5, Microsoft 365 license that includes Teams Phone, or as a standalone license)
PSTN enablement (i.e., phone number assigned) via a Microsoft Teams Calling Plan, Direct Routing, or Operator Connect
Follow the steps below to enable and manage SIP Gateway
Turn on SIP devices can be used for calls calling policy in Teams admin center and go to SIP devices under Teams devices to manage your SIP phones connected to Teams
Reset devices to factory settings and point them to SIP Gateway provisioning server
Ensure that your firewall is open to traffic from Microsoft 365 and Teams
Ensure that SIP devices are not behind a proxy
Open UDP ports 49152 to 53247, and TCP port 5061 for IP range 52.112.0.0/14 to 52.120.0.0/14
Onboarded SIP devices are visible in Teams admin center SIP devices tab after first sign-in
Upgrade Skype for Business Online (3PIP) phones to Microsoft Teams using Teams SIP Gateway
UPDATED October 17, 2022
Microsoft retired Skype for Business Online (SfBO) in July 2021. To help protect the investment that you have made in Skype for Business Online phones (3PIP phones) and help you upgrade to Teams, we now offer a solution through SIP Gateway to enable these devices to securely connect and function as Microsoft Teams endpoints. We encourage you to make necessary updates as soon as possible.Click here to learn more.
Upgrade to Teams phone devices
While SIP Gateway and 3PIP Gateway provide valuable flexibility for organizations with SIP phone investments, Teams phone devices provide the most complete Teams experience. Upgrade to Teams phone devices today!
Hi, anyone knows how to get ALL the FAC Codes of a Cisco 8800 phone?! So i can test a bit more?
My problem is: When i use a the Cisco i can enable the forwarding BUT when it removing the forwarding feature again the next day, i can see in de Teams Admin center that it removes all the features to default. So the next time you set a forward it is broken. i actuallt want to keep it like in the picture.
-Maybe somebody know the good FAC code other then *35 which keeps these settings?
-maybe i should use a powershell script to reset the phone fwd settings back to the correct settings?
Anyone else recently experience a problem whereby you answer an external call and then it tried to call that number back whilst you are on the phone? Started happening about 2-3 days ago for us?
Pietro Rossini we had the same issue which started on Friday morning. If you turn on 'Conference mode' (assuming you have it turned off) on the Call Queue then it seems to work fine..
Chandranshu Turns out it was a dial plan rule that was causing the issue. We removed all the rules and then started over. Thanks for the reply.
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While Microsoft Teams phone devices provide the richest and most complete Teams experience, we understand that there are many customers with existing investments in legacy devices. To help customers leverage their existing telephony hardware as they move to Teams Phone, we are excited to announce that SIP Gateway, a solution that enables core Teams calling functionality on compatible SIP phone models from Cisco, Poly, Yealink and AudioCodes is now generally available.
\n
","body":"
While Microsoft Teams phone devices provide the richest and most complete Teams experience, we understand that there are many customers with existing investments in legacy devices. To help customers leverage their existing telephony hardware as they move to Teams Phone, we are excited to announce that SIP Gateway, a solution that enables core Teams calling functionality on compatible SIP phone models from Cisco, Poly, Yealink and AudioCodes is now generally available.
\n
Cisco IP Phones with MPP firmware (6821, 7800 series, 8800 series), Polycom SIP phones (VVX series 100, 200, 300, 400, 500, 600 etc.), Yealink (T20 series, T30 series, T40 series, T50 series), AudioCodes 400 HD series.
\n
\n
Currently, SIP Gateway supports the following core Teams calling functionality
\n
\n
Inbound and outbound calls
\n
Call transfer
\n
Meeting dial-in and dial-out
\n
Device-based “do not disturb”
\n
Voicemail with message waiting indicator
\n
\n
There is no additional cost for organizations to use SIP Gateway, and any users meeting the following requirements can use SIP Gateway
\n
\n
Users must be licensed for Teams Phone (via any Office 365 E5, Microsoft 365 license that includes Teams Phone, or as a standalone license)
\n
PSTN enablement (i.e., phone number assigned) via a Microsoft Teams Calling Plan, Direct Routing, or Operator Connect
Follow the steps below to enable and manage SIP Gateway
\n
\n
Turn on SIP devices can be used for calls calling policy in Teams admin center and go to SIP devices under Teams devices to manage your SIP phones connected to Teams
\n
Reset devices to factory settings and point them to SIP Gateway provisioning server
\n
Ensure that your firewall is open to traffic from Microsoft 365 and Teams
\n
Ensure that SIP devices are not behind a proxy
\n
Open UDP ports 49152 to 53247, and TCP port 5061 for IP range 52.112.0.0/14 to 52.120.0.0/14
\n
Onboarded SIP devices are visible in Teams admin center SIP devices tab after first sign-in
Upgrade Skype for Business Online (3PIP) phones to Microsoft Teams using Teams SIP Gateway
\n
UPDATED October 17, 2022
\n
Microsoft retired Skype for Business Online (SfBO) in July 2021. To help protect the investment that you have made in Skype for Business Online phones (3PIP phones) and help you upgrade to Teams, we now offer a solution through SIP Gateway to enable these devices to securely connect and function as Microsoft Teams endpoints. We encourage you to make necessary updates as soon as possible.Click here to learn more.
\n
Upgrade to Teams phone devices
\n
While SIP Gateway and 3PIP Gateway provide valuable flexibility for organizations with SIP phone investments, Teams phone devices provide the most complete Teams experience. Upgrade to Teams phone devices today!
","body@stringLength":"5943","rawBody":"
While Microsoft Teams phone devices provide the richest and most complete Teams experience, we understand that there are many customers with existing investments in legacy devices. To help customers leverage their existing telephony hardware as they move to Teams Phone, we are excited to announce that SIP Gateway, a solution that enables core Teams calling functionality on compatible SIP phone models from Cisco, Poly, Yealink and AudioCodes is now generally available.
\n
Cisco IP Phones with MPP firmware (6821, 7800 series, 8800 series), Polycom SIP phones (VVX series 100, 200, 300, 400, 500, 600 etc.), Yealink (T20 series, T30 series, T40 series, T50 series), AudioCodes 400 HD series.
\n
\n
Currently, SIP Gateway supports the following core Teams calling functionality
\n
\n
Inbound and outbound calls
\n
Call transfer
\n
Meeting dial-in and dial-out
\n
Device-based “do not disturb”
\n
Voicemail with message waiting indicator
\n
\n
There is no additional cost for organizations to use SIP Gateway, and any users meeting the following requirements can use SIP Gateway
\n
\n
Users must be licensed for Teams Phone (via any Office 365 E5, Microsoft 365 license that includes Teams Phone, or as a standalone license)
\n
PSTN enablement (i.e., phone number assigned) via a Microsoft Teams Calling Plan, Direct Routing, or Operator Connect
Follow the steps below to enable and manage SIP Gateway
\n
\n
Turn on SIP devices can be used for calls calling policy in Teams admin center and go to SIP devices under Teams devices to manage your SIP phones connected to Teams
\n
Reset devices to factory settings and point them to SIP Gateway provisioning server
\n
Ensure that your firewall is open to traffic from Microsoft 365 and Teams
\n
Ensure that SIP devices are not behind a proxy
\n
Open UDP ports 49152 to 53247, and TCP port 5061 for IP range 52.112.0.0/14 to 52.120.0.0/14
\n
Onboarded SIP devices are visible in Teams admin center SIP devices tab after first sign-in
Upgrade Skype for Business Online (3PIP) phones to Microsoft Teams using Teams SIP Gateway
\n
UPDATED October 17, 2022
\n
Microsoft retired Skype for Business Online (SfBO) in July 2021. To help protect the investment that you have made in Skype for Business Online phones (3PIP phones) and help you upgrade to Teams, we now offer a solution through SIP Gateway to enable these devices to securely connect and function as Microsoft Teams endpoints. We encourage you to make necessary updates as soon as possible.Click here to learn more.
\n
Upgrade to Teams phone devices
\n
While SIP Gateway and 3PIP Gateway provide valuable flexibility for organizations with SIP phone investments, Teams phone devices provide the most complete Teams experience. Upgrade to Teams phone devices today!
While Microsoft Teams phone devices provide the richest and most complete Teams experience, we understand that there are many customers with existing investments in legacy devices. To help customers leverage their existing telephony hardware as they move to Teams Phone, we are excited to announce that SIP Gateway, a solution that enables core Teams calling functionality on compatible SIP phone models from Cisco, Poly, Yealink and AudioCodes is now generally available.
\n
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Hi, anyone knows how to get ALL the FAC Codes of a Cisco 8800 phone?! So i can test a bit more?
My problem is: When i use a the Cisco i can enable the forwarding BUT when it removing the forwarding feature again the next day, i can see in de Teams Admin center that it removes all the features to default. So the next time you set a forward it is broken. i actuallt want to keep it like in the picture.
-Maybe somebody know the good FAC code other then *35 which keeps these settings?
-maybe i should use a powershell script to reset the phone fwd settings back to the correct settings?
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Yep boydduk , see last few replies above. Turning conference mode on fixes it for several of my call queues.
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Anyone else recently experience a problem whereby you answer an external call and then it tried to call that number back whilst you are on the phone? Started happening about 2-3 days ago for us?
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Pietro Rossini not sure then. It fixes it for 2 of our call queues which had issues since Friday. We're using Polycom VVX phones.
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jakey100, switching to Conference mode, nothing changes, the services still do not work for my client.
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Pietro Rossini we had the same issue which started on Friday morning. If you turn on 'Conference mode' (assuming you have it turned off) on the Call Queue then it seems to work fine..
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HII'm encountering a strange problem.
When answering a call from the call queue with SIP devices, the speech path cannot be established.
Consequently the call is re-proposed to the users in the queue.
This happens endlessly until the caller hangs up.
Is there someone experiencing the same issue ?
What solution has been adopted to solve the problem ?
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Chandranshu Turns out it was a dial plan rule that was causing the issue. We removed all the rules and then started over. Thanks for the reply.
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