Today, we are releasing updated guidance for Copilot for Microsoft 365 deployment and adoption to speed your time to value. We’re excited to announce the new Copilot Success Kit, which integrates many new and existing resources and is based on our engagement with customers around the world. It covers the three core elements of AI enablement – the leadership journey, user enablement and technical readiness – with real world guidance and tools to support your implementation. We’ve also updated the Copilot Lab and Copilot Adoption site experiences to help our customers at every stage of their AI journey. Let’s take a closer look at the new updates we’re sharing with you today:
Introducing the Copilot Success Kit
Discovering Copilot for Daily Work
Accelerating Copilot value from the top down
Getting step-by-step guidance for implementing Copilot
Supporting everyone's AI learning journey with Copilot Lab
Creating a clear path to rapid Copilot value
Introducing the Copilot Success Kit
The Copilot Success Kit includes guides and resources to enable organizations to get started with Copilot for Microsoft 365 quickly. Download the full kit or just the resources you need based on your phase of implementation. Today’s launch of the Copilot Success Kit includes some well-known assets, as well as brand new resources:
In the coming months, we’ll continue to augment the Copilot Success Kit with prioritized resources for Works Council engagement, guidance for creating an AI Council, and a full implementation plan template.
An image with the Microsoft logo and the words Copilot for Microsoft 365 Success Kit on a colorful background.
Discovering Copilot for daily work
Now you can discover top use cases and day-in-the-life scenarios for using Copilot in departments across your organization. The Copilot Scenario Library lets people view scenarios by role (e.g. HR Recruiter, Operations Analyst, Brand Manager, Financial Advisor) or by use case (e.g. respond to an RFP, improve hiring processes) to discover quick ways they can get started using Copilot in their daily work. In addition, business leaders can review key performance indicators that can be impacted by Copilot innovation. There are two ways to explore these scenarios. You can choose a business or end user view and download your customized Scenario Library deck or explore the Scenario Library in a web experience. We’ll continue to add new scenarios and industry content to help you drive deeper engagement with Copilot.
When it comes to driving value with new technologies, business leaders often lead the way. We’ve created the Copilot for Microsoft 365 Adoption Playbook for business leaders to learn actionable steps to become an AI-powered organization quickly. Informed by insights from our Copilot for Microsoft 365 Early Access Program, this step-by-step playbook can help leaders understand how to assign seats, choose Copilot Champions, how to get employees up and running, build early momentum, and measure impact.
Getting step-by-step guidance for implementing Copilot
Our updated implementation framework for Copilot and Microsoft 365 services is segmented into four phases and covers the critical user enablement and technical readiness workstreams, which go hand in hand to deliver rapid AI value across your organization.
An image of the leadership journey showing the steps: Get ready, Onboard and engage, Deliver impact, extend and optimize. User Enablement and Technical Readiness are underlying workstreams run in parallel.
User Enablement journey
“Change management” and “adoption” nomenclature have evolved to user enablement, which refers to the strategies, activities and skills required to deliver user satisfaction along a progressive skilling and engagement journey. The Copilot for Microsoft 365 user enablement guide provides step-by-step guidance to support user enablement leaders through:
Selecting initial departments, scenarios, and success measures for rollout with the Scenario Library
Targeting a critical mass of users for rapid impact
Laying the foundation for an intelligent progression of AI skills
Reviewing success metrics and understanding impact
Expanding to new scenarios to transform and streamline business processes
The guide also helps you understand how to use tools like Copilot Lab, Microsoft Learn, Viva Learning, Learning Pathways and more to empower everyone across the organization to use Copilot in their jobs.
Technical Readiness journey
The Copilot for Microsoft 365 technical readiness guide provides step-by-step guidance to help Microsoft 365 admins implement Copilot for Microsoft 365. We introduce the steps to prepare your organization for Copilot with a Baseline, Core, and Best-in-class security and governance posture. The guide walks Microsoft 365 admins through:
Performing the Copilot for Microsoft 365 Optimization Assessment and building an implementation plan
Preparing with a Baseline, Core and Best-in-class security and governance posture
Onboarding users by assigning licenses and permissions
Measuring impact by monitoring usage reports and establishing a service management plan
Extending and optimizing Copilot by designing, building, and publishing custom copilot experiences
The technical readiness guide provides steps for customers to get started quickly while optimizing data security along the way. Additionally, for customers who are particularly concerned about unintentional oversharing of content, they canmaintain theirCopilot momentumby leveragingRestricted SharePoint Searchwhile they implement Microsoft Purview and SharePoint Advanced Management.
An image showing Baseline as Copilot for Microsoft 365 + Office 365 E3, Core as Copilot for Microsoft 365 + Microsoft 365 E3 + SharePoint Advanced Management, and Best-in-class as Copilot for Microsoft 365 + Microsoft 365 E5 + SharePoint Advanced Management
Supporting everyone's AI learning journey with Copilot Lab
We built Copilot Lab to help organizations with Copilot onboarding and enablement, and get people started with the art of prompting. Now, we’re transforming the prompt library into a comprehensive learning resource that can help everyone begin their Copilot journey with confidence. We’ve consolidated our best resources, training videos, ready-made prompts, and inspiration to make Copilot Lab the single resource to help people use Copilot in their daily work.
Each suggested prompt in the prompt library includes additional information about how to personalize it and ways to extend the prompt for even more value. You can access Copilot Lab today at copilot.cloud.microsoft/prompts or directly in app by selecting the notebook icon next to the Copilot prompt window.
Creating a clear path to rapid Copilot value
To accelerate our customers’ success with Copilot for Microsoft 365, we have rearchitected the Copilot Adoption Hub to reflect the four implementation pillars: get ready, onboard and engage, deliver impact, and extend and optimize. Microsoft 365 admins, business leaders, and adoption and change management champions can download the full Copilot Success Kit, visit our communities to connect with Microsoft or other customers using Copilot, or find other relevant Copilot for Microsoft 365 content on Microsoft Learn, Tech Community blogs, or events.
We hope this new Microsoft 365 Copilot guidance will help you and your organization get the most out of Copilot and achieve your business goals. We welcome your feedback and suggestions on how we can make it more useful for you.
Continue the conversation by joining us in the Copilot for Microsoft 365 community! Want to share best practices or join community events? Become a member by "Joining" the Microsoft 365 community. For tips & tricks or to stay up to date on the latest news and announcements directly from the product teams, make sure to Follow or Subscribe to the Copilot for Microsoft 365 Blog space!
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Microsoft is rolling out a new sign in experience for over 1 billion end users. What we learn can help to improve sign-in for all Microsoft customers.
","body":"
Hello friends,
\n
Today, I’m excited to share that we’re making authentication more modern, simple, and secure for over a billion Microsoft accounts. People around the world use Microsoft accounts to sign in to Windows, Xbox, Microsoft 365, and more. By the end of April, most Microsoft account users will see updated sign in and sign-up user experience (UX) flows for web and mobile apps built using Microsoft’s Fluent 2 design language.
\n
Improving theconsumer user experience for Microsoft accounts
\n
Over the past few years, we’ve modernized the end user experiences for cloud-connected experiences in Windows, Xbox, M365 and more. And, as new authentication methods, like passkeys, became available, we decided to redesign the sign in user experience as well. The new experience takes advantage of Microsoft's “Fluent 2” design language to help users seamlessly transition between authentication and product experiences. We also made a few changes in the flow to reduce user error and boost account recoverability.
\n
Upgrading to a streamlined, modern design
\n
Simplifying the design and flow of authentication was our first step. We’ve reduced the number of concepts per screen to lower cognitive load and speed up the authentication process, plus re-ordered some steps to logically flow better.
\n
Additionally, the centered design of the new experience reduces distraction and keeps things focused. Responsive design allows us to scale the UX to look great on any form factor, from large desktop monitors to mobile devices.
\nFigure 1. The new, responsive username screen for Microsoft account sign in and account creation.\n
We also made changes based on direct customer feedback. One of the most highly requested features was to support theming. With our new sign in UX, most sign in screens will support both a Light Theme and Dark Theme, which are enabled automatically based on a user’s preference. The first place to see this will be on Gaming apps. Other consumer apps will support Dark Mode in the future.
\nFigure 2. The new sign in screen for Microsoft account in Dark Mode with Xbox brand colors.\n
Creating an “unmistakably Microsoft” look and feel
\n
We’re taking a step back from product-centric designs of the past and stepping into the Microsoft-forward design language offered by Fluent 2. Within product experiences, sign in screens will support consistent product brand colors in buttons and links, but the Microsoft logo is front and center. In addition, we’ve introduced a distinctly Microsoft background image that doesn’t change from product to product. This Microsoft-centric design provides a visual throughline across all the places you sign in with your Microsoft account.
\n
Emphasis on passwordless
\n
Streamlining the authentication UX design allowed us to rethink the default experiences for sign in, putting even greater emphasis on usability and security. Over the last few years, we’ve introduced several enhancements, including the ability to completely remove the password from your account and support for passkey sign in instead of using a password. Our new UX is optimized for a passwordless and passkey-first experience.
\nFigure 3. The new passkey \"nudge” screen.\n
Here’s an example of how we're making Microsoft accounts more secure from the very first interaction. The first thing users do when signing up for a new Microsoft account is enter their email address—the one they already have and use on a regular basis. Unless they are signing up in Microsoft Outlook with the intent of creating a new email address, they probably already have one that they can use for their Microsoft account.
\n
Why is this important? By bringing your own email address to a new Microsoft account, you start in a recoverable state, and you don’t have to create a new Microsoft password that could be easily forgotten or guessed by an attacker. All you need to do is verify the email with a one-time code, and this becomes the default credential for your new account, so you start off passwordless. Not only that, but you now have an email address attached to your account if you ever need to recover your account or get started on a new device.
\nFigure 4. The new code entry screen for Microsoft account creation.\n
After you’re signed in, you’ll be invited to add a passkey. If you don’t add it during sign in, you can always add one later from your Microsoft account settings. We’re also updating the Microsoft account sign in logic, so your passkey is the default sign in choice whenever possible, because passkeys are more secureand three times faster than passwords.
\n
Global rollout of new experience is happening now
\n
Xbox fans are already enjoying the new Fluent design when they sign in! We launched the new design to gaming web and mobile properties in February via A/B experimentation. This targeted experiment let us gather data on our redesign, especially testing the new Dark Theme support, where we saw positive impact of the new UX with this wide set of Microsoft account users.
\n
Updates to the full set of Microsoft consumer experiences are happening in waves throughout March and April 2025. We prioritized redesigning and improving the most common and highly used screens, used in roughly 95% of sign in sessions. Therefore, web and mobile apps will show the new UX first, and support for apps on Windows will follow. Because the changes are being deployed in waves across multiple weeks, if you look today, you might still see screens with our original design language.
\n
No impact today on Microsoft Entra accounts
\n
This Microsoft account authentication redesign has no impact currently on Microsoft Entra accounts, also known as work or school accounts, so Microsoft Entra customers don’t need to do anything related to this UX rollout for consumers.
\n
However, the learnings from these improvements give my team valuable insights for updating the default Microsoft Entra and Microsoft Entra External ID account experiences in the future, including the common sign in screen for apps that support authentication via both Microsoft accounts and Microsoft Entra accounts.
\n
We are constantly learning from our UX experiments and your feedback, and we’re eager to share more insights in the future. As always, we love hearing from you— so please drop a note in the comments section of this article.
\n
\n
Robin Goldstein, Partner Director of Product Management
Prevent identity attacks, ensure least privilege access, unify access controls, and improve the experience for users with comprehensive identity and network access solutions across on-premises and clouds.
Today, I’m excited to share that we’re making authentication more modern, simple, and secure for over a billion Microsoft accounts. People around the world use Microsoft accounts to sign in to Windows, Xbox, Microsoft 365, and more. By the end of April, most Microsoft account users will see updated sign in and sign-up user experience (UX) flows for web and mobile apps built using Microsoft’s Fluent 2 design language.
\n
Improving theconsumer user experience for Microsoft accounts
\n
Over the past few years, we’ve modernized the end user experiences for cloud-connected experiences in Windows, Xbox, M365 and more. And, as new authentication methods, like passkeys, became available, we decided to redesign the sign in user experience as well. The new experience takes advantage of Microsoft's “Fluent 2” design language to help users seamlessly transition between authentication and product experiences. We also made a few changes in the flow to reduce user error and boost account recoverability.
\n
Upgrading to a streamlined, modern design
\n
Simplifying the design and flow of authentication was our first step. We’ve reduced the number of concepts per screen to lower cognitive load and speed up the authentication process, plus re-ordered some steps to logically flow better.
\n
Additionally, the centered design of the new experience reduces distraction and keeps things focused. Responsive design allows us to scale the UX to look great on any form factor, from large desktop monitors to mobile devices.
\nFigure 1. The new, responsive username screen for Microsoft account sign in and account creation.\n
We also made changes based on direct customer feedback. One of the most highly requested features was to support theming. With our new sign in UX, most sign in screens will support both a Light Theme and Dark Theme, which are enabled automatically based on a user’s preference. The first place to see this will be on Gaming apps. Other consumer apps will support Dark Mode in the future.
\nFigure 2. The new sign in screen for Microsoft account in Dark Mode with Xbox brand colors.\n
Creating an “unmistakably Microsoft” look and feel
\n
We’re taking a step back from product-centric designs of the past and stepping into the Microsoft-forward design language offered by Fluent 2. Within product experiences, sign in screens will support consistent product brand colors in buttons and links, but the Microsoft logo is front and center. In addition, we’ve introduced a distinctly Microsoft background image that doesn’t change from product to product. This Microsoft-centric design provides a visual throughline across all the places you sign in with your Microsoft account.
\n
Emphasis on passwordless
\n
Streamlining the authentication UX design allowed us to rethink the default experiences for sign in, putting even greater emphasis on usability and security. Over the last few years, we’ve introduced several enhancements, including the ability to completely remove the password from your account and support for passkey sign in instead of using a password. Our new UX is optimized for a passwordless and passkey-first experience.
\nFigure 3. The new passkey \"nudge” screen.\n
Here’s an example of how we're making Microsoft accounts more secure from the very first interaction. The first thing users do when signing up for a new Microsoft account is enter their email address—the one they already have and use on a regular basis. Unless they are signing up in Microsoft Outlook with the intent of creating a new email address, they probably already have one that they can use for their Microsoft account.
\n
Why is this important? By bringing your own email address to a new Microsoft account, you start in a recoverable state, and you don’t have to create a new Microsoft password that could be easily forgotten or guessed by an attacker. All you need to do is verify the email with a one-time code, and this becomes the default credential for your new account, so you start off passwordless. Not only that, but you now have an email address attached to your account if you ever need to recover your account or get started on a new device.
\nFigure 4. The new code entry screen for Microsoft account creation.\n
After you’re signed in, you’ll be invited to add a passkey. If you don’t add it during sign in, you can always add one later from your Microsoft account settings. We’re also updating the Microsoft account sign in logic, so your passkey is the default sign in choice whenever possible, because passkeys are more secureand three times faster than passwords.
\n
Global rollout of new experience is happening now
\n
Xbox fans are already enjoying the new Fluent design when they sign in! We launched the new design to gaming web and mobile properties in February via A/B experimentation. This targeted experiment let us gather data on our redesign, especially testing the new Dark Theme support, where we saw positive impact of the new UX with this wide set of Microsoft account users.
\n
Updates to the full set of Microsoft consumer experiences are happening in waves throughout March and April 2025. We prioritized redesigning and improving the most common and highly used screens, used in roughly 95% of sign in sessions. Therefore, web and mobile apps will show the new UX first, and support for apps on Windows will follow. Because the changes are being deployed in waves across multiple weeks, if you look today, you might still see screens with our original design language.
\n
No impact today on Microsoft Entra accounts
\n
This Microsoft account authentication redesign has no impact currently on Microsoft Entra accounts, also known as work or school accounts, so Microsoft Entra customers don’t need to do anything related to this UX rollout for consumers.
\n
However, the learnings from these improvements give my team valuable insights for updating the default Microsoft Entra and Microsoft Entra External ID account experiences in the future, including the common sign in screen for apps that support authentication via both Microsoft accounts and Microsoft Entra accounts.
\n
We are constantly learning from our UX experiments and your feedback, and we’re eager to share more insights in the future. As always, we love hearing from you— so please drop a note in the comments section of this article.
\n
\n
Robin Goldstein, Partner Director of Product Management
Prevent identity attacks, ensure least privilege access, unify access controls, and improve the experience for users with comprehensive identity and network access solutions across on-premises and clouds.
Microsoft is rolling out a new sign in experience for over 1 billion end users. What we learn can help to improve sign-in for all Microsoft customers.
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It turns out the deadline wasn't June or ajuly 2025, but May. Since May 1st, you can no longer create a secure Microsoft account that is accessible by password without jumping through a lot of unnecessary hoops. All they had to do was nothing, but instead Microsoft decided to ruin their entire ecosystem by destroying the login process.0
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Hello all, there is no deadline as the previous commenter stated.
We encourage everyone to protect all of their online accounts with multiple authentication methods including a verified email that you control. Our current Sign In design avoids creating additional email accounts and passwords unnecessarily.
We understand that some customers are seeking new email accounts when they connect with Microsoft. Everyone is welcome to do so at Outlook.com or link directly to https://signup.live.com/ and choose \"get a new email address\". We encourage everyone to follow more recent Microsoft announcements about the benefits of passwordless authentication.
Thank you
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When I go to Microsoft account, the only option you get is to create an account with an existing email address. I had to Google to find out how to get a Microsoft email address. Why is there no link to live.com or outlook.com on the Microsoft.com new account page?
As for the \"benefits of passwordless authentication, those are unfortunately limited to the developers who can't be bothered to include password support in their authentication flow. The benefits for users are non-existent.
I urge you to stop promoting passkeys and start taking security seriously. Passkeys will not have the effect you hope, especially when 1) you don't tell people how to back them up and 2) how to have alternative options in place and 3) remove password support from the Microsoft authenticator. Those passwords are not only crucial, they are the only thing that will get users in when their biometrics inevitably fail to be recognized.
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STUPID..it is nonsense...if i remember already my password why does it not enter to my account...not all devices has fingerprints...and your goddamned app doesn't sends the number to the mobile app..so you have to use another type of sign in...and if you choose your backup email, it makes you restore your password...I DON'T WANT TO CHANGE MY PASSWORD, i don't have problems at remember it..why you make the effor to make everything more difficult?
same as the onedrive, before the things that somebody shares with you per email you could add it to the onedrive local files and work in your same computer, now it opens only on the **bleep**ing browser, then why it is SHARE WORK if it won't work as a share work cloud?
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Robin. All the hype is confusing. Will we able to continue with our passwords? Linux does not currently support all the extras. And current passkey technology is proprietary, specific to an individual device and not durable across changes to device state. Historical Microsoft customers included individual professional users who were not the property of large employers and institutions that have Microsoft Entra accounts. I'm sure the wise elders at Microsoft have already taken this into account. It would be useful to know what Microsoft's plans are for non proprietary customers going forward.
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Deleted Thanks! Yes, passwords still work for consumer Microsoft accounts that have them.
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no, it doesn't work. i remember all the passwords and i got this problem. it is really annoying.
because what happens, first i want to access to my local files that has been shared by a different account that i used for ONEDRIVE, but I CANNOT because nowadys, onedrive does not support local files and it redirects you to EXPLORER (EDGE OR CHROME) like this:
then when i want to enter on the explorer, it asks me for password, i enter password and i get this result:
then i go back, and tell another way of access (the only one that i suposse to have is to send me a code to the same email of the address that is linked to onedrive).
then i want to access to the email and it is the same result. the same. you can't access because it asks you to send a code to the email of backup of that account. HORRIBLE.
or you just don't receive the email. it is stupid. i cannot access due to these problems.
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Great, I already used the passwordless version on Outlook.com and Windows Hello on Windows 11, now that I'm going to adopt generally I had to have this move to the market move as well. I was an AD Administrator after Azure AD and still a student of Entra ID. Congratulations
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Looking forward to testing this new version! Robin Goldstein
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This is getting ridiculous.
I have to jump through multiple hoops to sign in. It's easy to make passkeys faster if you throw down roadblocks for people who want to log in with their password by hiding the option somewhere at the bottom of a submenu instead of making it the default option as it should be.
Robin Goldstein: Why are you so keen on destroying users' ability to get into their own account securely? Why are you working to delete user data without permission by the end of the month? Why are you claiming a device PIN is more secure than a long and random password? And why are you trying to force users to put their biometric data at risk?
Are you really that keen to overrun tge support team and lose a billion users in a months time?
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shommes Thanks for reading our update. We care deeply about customer experience and will continue to invest with user feedback and data as a guide. The user research referenced in the post is based on observing users who must use passwords v users who decide to use passkeys instead. Device pins and faceID's do not sync to the cloud. Customers who have passwords on their accounts are welcome to keep using them, we are not deleting passwords or data as a part of these changes. Thanks!
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\"Device pins and faceID's do not sync to the cloud.\"
That's not the point. The point is that requiring me to store biometric data on my device means it can be stolen (and become the victim of identity theft) when I shouldn't have to use it to begin with.
The login experience is optimized for people who log in without passwords instead of being optimized for the method someone actually uses. That is hostile design. I shouldn't have to click through all the passkey nonsense because you can't be bothered to optimize for passwords. You are designing the login experience to be hostile to password users on purpose hoping to convince people to switch to another method when you should be designing with the user's preference at the core.
We now also have reports that new accounts will no longer support passwords starting in June 2025. Again, hostile design. We should be able to log in normally.
The reliance on passwordless has accessibility issues for people who can't use faceID or fingerprints.
It is clear to me that Microsoft only cares about people who agree with their current approach to \"security\". Unless something changes drastically, I will switch to Linux when Windows 10 is unceremoniously slaughtered in October. At that point there is nothing left to stick around for: just an inferior OS stuffed with AI spyware and an inferior login method that isn't securing any account data and actively tries to lock out the user who should have access.
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When you login, the window has a button called Other sign-in other sign-in options, which includes passkeys and other options. Could I suggest that the button be higher up, next to the Next button, and possibly called Other sign-in options or Other options. I use a screen magnifier, and don't see all of the screen at once. I read the screen from top to bottom. With the Other sign-in options button so far down and out of the way, I missed it several times before finally realising that it was there.
Placing the button next to the Next button would IMHO improve useability.
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The new sign-on screen looks great! There seems to be a little bug I noticed, on the Xbox sign on screen, the background looks very nice and high quality on a 4K monitor, but when going signing into Outlook.com the background looks very low quality and blurry on a 4K monitor, but then after entering the email and clicking Next, the background refreshes and looks high quality. Might need to look at how the initial wallpaper is loaded because it's odd that it starts blurry/low quality and then change to high quality after signing in.
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Hi Robin, great to see the improvements. One concern/question: with accounts that rely on passkeys instead of passwords, how will Microsoft's authentication system enable a spouse or other family member to gain access to a user's account in the event that the person becomes incapacitated or dies. In the ideal world, one would be able to designate a trusted spouse (or other family member) as being an alternative passkey holder. That would allow the spouse to use their own face to authenticate to the deceased or incapacitated family member's account if needed. Does Microsoft enable this, and if not, how is it handled? A solution that I think is too hard is to require the family member to have to prove the person is deceased or incapacitated, because that means contacting customer support and proving the person has died or has become incapacitated, proving you are the authorized spouse, etc.
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Hi, thank you and great questionJoeC . It’s always rough to imagine what it would be like recovering all of a loved one’s digital life. Today MSA not only supports Windows Hello passkeys but also standard syncable passkeys that can be stored in a places like the iCloud Keychain and Google Wallet. And most devices require a PIN code before setting up a faceID. Microsoft accounts also still support generation of a personal backup security codes to recover an MSA. Agree that this continues to be a challenge.
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This is great news, Robin! Well done you and your team. The screens look really clean and fun. It’s great to see Microsoft move to a Passwordless-first position for consumer accounts. This will help build understanding and preference for Passkeys that will help build momentum for Passwordless in the enterprise world.
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