Dooap is a mobile-first, cloud-native accounts payable automation solution. Dooap makes the AP process simpler through invoice scanning, automated approval workflows, and more. Available on Microsoft AppSource, Dooap integrates seamlessly with Microsoft Dynamics 365 Finance and quickly supports the work of AP teams and invoice approvers.
Microsoft AppSource interviewed Jacqui Long, Accounts Payable Manager at FullSpeed Automotive, the parent company of Grease Monkey and SpeeDee Oil Change & Auto Service, to learn what she had to say about the product.
What do you like best about Dooap?
Dooap has been a game-changer for our Accounts Payable (AP) department at FullSpeed Automotive. As the AP manager, I’ve experienced firsthand how transformative this tool has been for our team and processes. When I first started here, we didn’t have an AP automation tool at all, and I can’t imagine going back. We’re a quick-loop auto-shop company with over 300 locations nationwide, divided into 30 districts and seven regions, which makes managing accounts payable duties a complex task. The fact that Dooap can handle this scale so effectively is impressive.
One of my favorite features is the predictive coding. It is a massive time-saver. Dooap’s predictive coding learns as it goes, recognizing the specific coding requirements for each invoice based on location, item type, and previous entries. It even provides a confidence percentage for each code suggestion, which is incredibly helpful. This level of automation and accuracy sets Dooap apart from other AP solutions I’ve used in the past.
How has the product helped your organization?
Dooap has completely transformed how we manage AP at FullSpeed Automotive. Before implementing it, the administrative workload was substantial, often detracting from more strategic tasks. With Dooap, we have automated and streamlined our AP process, freeing up valuable time and resources. Today, we process over 30,000 invoices each month with only two coders and several approvers spread across our 30 districts and seven regions. This efficiency would have been unimaginable before Dooap.
The solution also offers outstanding visibility into our financials. Managers across districts can now see their profit-and-loss statements more clearly and make more informed decisions. The mobile app has been a huge asset, enabling our team members to approve invoices on the go. Since our staff are often visiting different locations, this mobility has made their jobs much easier.
How are customer service and support?
Dooap’s customer support is fantastic. Over the past two years, I’ve built a strong relationship with the customer success team, and they’ve consistently gone above and beyond to support us. They’re always quick to respond, often getting back to us with solutions within a day. This level of responsiveness is rare. I appreciate not having to wait several days just to start resolving an issue. The customer support at Dooap truly sets them apart from competitors and adds even more value to the product.
Any recommendations or insights to other users considering this product?
For anyone considering Dooap, I’d recommend utilizing the mobile app and Microsoft Power BI reporting from the start. The mobile app is perfect for teams that are always on the go: It allows for quick approvals from anywhere.
The Power BI reporting included in Dooap is another invaluable feature. It provides detailed reports that I use regularly, such as the open invoices report. I also use the fast-close report every single month; it actually does my accruals for me. These tools help us set key performance indicators, track progress, and ensure we close each month efficiently.
In my experience, Dooap is an exceptional AP automation tool that has not only streamlined our process but also improved our accuracy, efficiency, and overall financial visibility. For companies managing high volumes of invoices across multiple locations, Dooap is an investment worth making.
What is your overall rating for this product?
5 out of 5 stars.
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Updated Jan 09, 2025
Version 1.0Luxmi_Nagaraj
Microsoft
Joined August 22, 2023
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