What happened to Microsoft Support?
The level of support for M365 that we are receiving from "Microsoft branded" support teams keep getting worse and worse (we didn't think that it was possible, but here we are). The classic "we tried calling you but couldn't reach you" is back. You open a support case, sit in front of the phone waiting for the call just to receive an email stating that "we tried but you couldn't be reached". When you reply that you are sitting in front of the phone and you didn't miss any calls, the support engineer will call you back and successfully "reach you". Not replying to emails (including those sent to "Team Managers"), sending email with 2 mins before the end of the engineer's shift so there is only 1 email per day or closing cases with issues still being open is now the norm with MS Support. Support cases that drag on for weeks with no resolution, "can you please change this setting and try again", "we are still reviewing the logs" or my favourite "it's been 2 weeks, is the issue still occurring?" emails are extremely frustrating. The difference in support a company receives is very obvious between a multi-million-dollar support agreement and partner/SMB support. I understand that MS may not want to spend time, money and effort on companies that don't buy support agreements outside of those that come with the product, but if you already offer support then at least make it somewhat useful. The most frustrating part is being stuck with this level of support and having no other options. Most escalation emails to cc'd managers result in "do the needful" emails back to the engineer or go unanswered. The only way to combat this issue is to open multiple identical support cases in hopes that 1 out of the 3 engineers will be able to help you.Unlocking ROI: Forrester TEI Study Insights on Microsoft 365 Copilot for SMBs webinar
Join ourwebinarwith@GabeHoand@KaylaPattersonto discover the results of the Forrester Total Economic Impact™ (TEI) study on Microsoft 365 Copilot for SMBs. Learn about the significant business value and ROI that SMBs can achieve with Microsoft 365 Copilot. Key Highlights: Introduction to Microsoft 365 Copilot:See how AI enhances productivity across Word, Excel, PowerPoint, Outlook, and Teams. Forrester TEI Study Findings:Understand the projected ROI for SMBs using Microsoft 365 Copilot. Making it Real:Hear practical examples of SMBs successfully implementing Microsoft 365 Copilot to drive growth. Interactive Q&A Session:Get your questions answered by our experts about the study and the benefits of Microsoft 365 Copilot for your business. RSVP now!
Exchange Online Multiple From Email Addresses
Got a notice today that Microsoft Exchange Online will start to reject emails with multiple From addresses without a Sender Header - Starting October 15th, Exchange Online will reject emails with multiple From addresses without a Sender header, to comply with RFC 5322. Organizations should ensure a single address in the Sender header to avoid non-delivery reports (NDRs) with error code 550 5.1.20. Feedback on this change is welcomed. Is there a way to run a report on Exchange Online to determine if somebody in our company sending emails that have Multiple From emails or if we are receiving any as such?
Level Up CSP | Dynamics 365 Business Central Digital Bootcamp
Explore New Growth Opportunity with Dynamics 365 Business Central! Dynamics 365 Business Central represents an enormous opportunity for SMB partners and customers.It was built for small and mid-size organizations to address key financial and operational management needs. Attend an upcoming digital bootcamp- we’ll take you step-by-step through how to identify an opportunity, drive effective conversations, and successfully transact Business Central.Showyour customersyour strategicvalue tothem, helpthemexpandinto otherMicrosoftsolutionstogrow theirbusiness, makebusinessmore efficient, andmore! Unlock Your Business Central Opportunity | Digital event details • Americas/EMEA region: September 19 | 8:00 AM – 10:00 AM, Pacific Time • APAC region: September 19 | 5:00 PM – 7:00 PM, Pacific Time Register Today!Microsoft Tools for Small and Medium Businesses AMA
Join theMicrosoft Tools for Small and Medium BusinessesAsk Me Anything (AMA)on Wednesday, September 25th, from 9:00 AM to 10:00 AM PT. This event is an opportunity to connect with Microsoft experts who can answer questions about how to utilize Microsoft tools to enhance your small or medium businesses. Bryan Allen (Director, SMB Product Marketing, Microsoft 365) will be on hand to answer your SMB M365 related questions likehow to simplify communication across your business and improve cross-team collaboration with M365. RSVP now!
Activation not working, stuck in offline mode
Hi there I'm not a tech, just a small business owner with MS365 Business Basic subscription, attempting to activate desktop apps on new users. The user I'm having trouble with is running MacOS Big Sur v11.7.10 on a 2014 Mac Air. Sidetone: I know it's not ideal to be using a 10 year old computer for this but we haven't had any problems using 365 logins on it previously (and since she only uses Outlook and Word it seemed like an unnecessary capex cost to update the laptop). When I initially added the user and set up her mailbox in Outlook for Mac, it worked for a short period, but then stopped sending and receiving. I noticed the software was offline - but on attempting to reactivate I received the below error message: AADSTS70008: The provided authorization code or refresh token has expired due to inactivity. Send a new interactive authorization request for this user and resource. It occurred to me that 2FA wasn't enabled on this user's account on setup, and it seemed this was causing an activation issue. So, on my own mac I logged into the admin portal to enable 2FA for this user. When I went back to her mac to attempt to activate the Outlook desktop app again (or any MS365 app for that matter) it finds her license and accepts the MS Auth Code from her device, but won't activate the software. It remains in 'offline' mode, per below image: Is this a cache issue? Or something simpler? I've googled a bit and seen I'm not confident going in and updating the registry to clear it. I've tried running the license removal tool (https://support.microsoft.com/en-au/office/download-and-install-or-reinstall-microsoft-365-or-office-2021-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658#bkmk_signintodownload), but continue to get the same login acceptance but stays in offline mode. Is there something simple I'm overlooking, or a step that I should take to get things to reset? Thanks Sarah
Secure Remote Access for Windows 11 Pro PCs with Office 365 (Easy, Cost-Effective)
I run a small business with 10 Windows 11 Pro computers, no servers. Each user has their own Office 365 subscription, using it to log into any of these 10 computers seamlessly. Now, with the team looking to work from home. I'm on the lookout for a remote control solution that's easy to set up, secure, cost-effective, and also plays nice with Macs on the client side. Remote Desktop seems like a great fit, but it appears that the computer needs to be joined to a domain for this to work. Ideally, it would be nice to not need to set up a Windows server and maintain it. I've looked into TeamViewer and similar solutions, but they do not appear to be integrated with Windows accounts. So, for example, if user A logs into a computer, and then user B starts remote controlling the same computer, user B would see what user A was doing. In this regard, Remote Desktop is better, as it only allows one user to see its stuff. Any suggestions on solutions? Thanks.
365 UPN & External Accounts
Hello, my company only uses Office 365 we do not have a local active directory. We have two UPN's linked to our 365, the current one which is too long and the new one which we want to migrate over to. My question is what happens to accounts that are linked to external applications etc that have been created using our current UPN when we migrate over. Will the user be able to log in to these external accounts with the new UPN, will they still have to log in with the current UPN, will it lock the account when the UPN is changed... I know there are some apps/accounts that have SSO's and when the UPN is changed it creates a whole new account on their system with that new UPN and the staff on that end will have to manually sort it but any information or advice you can share with me would be greatly appreciated!
family 365 or business for online tutoring?
Does anyone who tutors online have experience of family 365, and then moved to business 365? what are the benefits? I mainly use Teams and Microsoft whiteboard. I wish to know what I would be able to do with business 365 if I upgrade that I cannot already do with family 365. thank you
