Bookings Page not sending confirmation emails to customers
Hello, I am the main technician for my company's service desk. We have a Bookings page, but any time anyone books a time slot, they receive a message indicating that they will receive a confirmation email, but no email comes to them. In the settings, it shows the checkbox to send a confirmation email is checked. I have also looked in Exchange Admin and run a message trace and cannot find any confirmation email sent to myself or other testers. In Bookings, I have unchecked the confirmation email checkbox, saved, checked, saved, and tested - same result. Additionally, this Bookings page is only for internal users, and all of them are 'customers' with their full organization email address. In researching, I found that there was mention of the Bookings needing to have an Exchange account as a shared mailbox, which I do not believe we have - when I search the email that confirms for me that someone has booked with me, it is a long string of seemingly random letters and numbers with an internal domain address. I have also tried searching in Exchange Admin for 'IT' 'Service Desk' 'Service', and 'Desk', none of which have any results under Mailboxes (which would include shared mailboxes). Any advice/suggestions would be greatly appreciated. Screenshot:
Dibbling Microsoft AutoUpdate - macOS
I have a customer with a Mac mini M4 with multiple user accounts. Each user has an access to Office 365 apps, Outlook, Excel and Word. The issue I am having is with Microsoft AutoUpdate. I have turned off "Automatically keep Microsoft apps up to date" on all of the users. This has not stopped update application from opening and showing on each of the users there are updates available. If one of the users tries to run the update while an application is open by another user, it cause all kinds of problems. My questions is, "Is there another way to prevent AutoUpdate from indicating there are updates available? Thanks Len Levin BSCEffortless Time Tracking in Teams, Outlook and M365 Copilot
How do you stay in the flow of work when tasks move across Teams, Outlook and now M365 Copilot? Many of us already collaborate and manage our day in these Microsoft 365 tools, but logging time often feels like something separate that interrupts our focus. With https://www.klynke.com/ time tracking stays right where your work happens. It runs inside Teams, Outlook and M365 Copilot, creating one consistent and natural experience for logging hours without leaving your workflow. We shared more in our blog: https://www.klynke.com/post/log-time-in-teams-outlook-copilot, and were grateful that Microsoft featured our story in a Tech Community interview: Building Secure SaaS on Microsoft Cloud. A quick look under the hood Microsoft 365 SSO (Entra ID) – Employees sign in with their existing credentials Tenant-based storage and security – Data stays within your Microsoft 365 tenant, under IT control Native experience – Same workflow in Teams, Outlook and M365 Copilot Simple reporting – Export to Excel, Power BI or dashboards How do you currently manage time tracking in Microsoft 365? Would having it built directly into Teams, Outlook and M365 Copilot make a difference in your day? CTO at KlynkeExternal people can't open files with Sensitivity Label encryption.
Question: What are the best practices for ensuring external users can open files encrypted with Sensitivity Labels? Hi all. I've been investigating proper setup of sensitivity labels in Purview, and the impact on user experience. The prerequisites are simple enough, creating and configuring the labels reasonably straightforward, and publishing them is a breeze. But using them appears to be a different matter! Everything is fine for labels that don't apply encryption (control access) or when used internally. However, the problems come when labels do apply encryption and information is sent externally. The result is that we apply a label to a document, attach that document to an email, and send it externally - and the recipient says they can't open it and they get an error that their email address is not in our directory. This is because due to the encryption, the external user needs to authenticate back to our tenant, and if they're not in our tenant they obviously can't do this so the files won't open. So, back to the question above. What's the easiest / most secure / best way to add any user we might share encrypted content with to our tenant. As I see it we have the following options: Users have to request Admins add the user as a Guest in our tenant before they send the content. Let's face it, they'll not do this and/or get frustrated. Users share encrypted content directly from SharePoint / OneDrive, rather than attaching it to emails (as that would automatically add the external person as a Guest in the tenant). This will be fine in some circumstances, but won't always be appropriate (when you want to send them a point-in-time version of a doc). With good SharePoint setup, site Owners would also have to approve the share before it gets sent which could delay things. Admins add all possible domains that encrypted content might be shared with to Entra B2B Direct Connect (so the external recipient doesn't have to be our tenant). This may not be practical as you often don't know who you'll need to share with and we work with hundreds of organisations. The bigger gotcha is that the external organisation would also have to configure Entra B2B Direct Connect. Admins default Entra B2B Direct Connect to 'Allow All'. This opens up a significant attack surface and also still requires any external organisation to configure Entra B2B Direct Connect as well. I really want to make this work, but it need to be as simple as possible for the end users sharing sensitive or confidential content. And all of the above options seem to have significant down-sides. I'm really hoping someone who uses Sensitivity Labels on a day-to-day basis can provide some help or advice to share their experiences. Thanks, Oz.From Chaos to Clarity: How Microsoft 365 Copilot Helps SMBs Make Smarter Decisions
In today’s fast-paced business landscape, small and medium-sized businesses (SMBs) face a constant challenge: do more with less and do it faster. The pressure to innovate, respond to market shifts, and keep teams aligned is real. That’s why Microsoft 365 Copilot is more than just another productivity tool—it’s a strategic partner for SMBs looking to turn operational chaos into clarity.Microsoft 365 E5 Security is now available as an add-on to Microsoft 365 Business Premium
The threat landscape continues to evolve creating ongoing challenges for small and medium businesses (SMBs) that are faced with increased regulations and cyberinsurance requirements. Today, Microsoft 365 Business Premium delivers core security solutions to SMBs that help safeguard data, defend against cyberthreats, and manage access and devices. With the growing volume of attacks and increased sophistication of threats, there are SMBs that want enhanced cybersecurity protection for their business. We are pleased to announce that Business Premium customers are now able to purchase Microsoft 365 E5 Security as an add-on to further enhance their security. E5 Security brings new security value on top of Business Premium with Microsoft Entra ID Plan 2, Microsoft Defender for Identity, Microsoft Defender for Endpoint Plan 2, Microsoft Defender for Office 365 Plan 2, and Microsoft Defender for Cloud Apps. (ENHANCED) Identity and access controls Business Premium includes Microsoft Entra ID P1, which provides single sign-on, multi-factor authentication (MFA), and conditional access to help SMBs manage user identities and enable access to applications and resources from trusted users, devices, and locations. Microsoft Entra ID P2 offers advanced security and governance features including Microsoft Entra ID Protection and Microsoft Entra ID Governance. Microsoft Entra ID protection offers risk-based conditional access that helps block identity attacks in real time using behavioral analytics and signals from both user risk and sign-in risk. It also enables SMBs to detect, investigate, and remediate potential identity-based risks using sophisticated machine learning and anomaly detection capabilities. With detailed reports and alerts, your business is notified of suspicious user activities and sign-in attempts, including scenarios like a password-spray where attackers try to gain unauthorized access to company employee accounts by trying a small number of commonly used passwords across many different accounts. ID Governance capabilities are also included to help automate workflows and processes that give users access to resources. For example, IT admins historically manage the onboarding process manually and generate repetitive user access requests for Managers to review which is time consuming and inefficient. With ID Governance capabilities, pre-configured workflows facilitate the automation of employee onboarding, user access, and lifecycle management throughout their employment, streamlining the process and reducing onboarding time. (NEW) Extended Detection and Response (XDR) Microsoft Defender XDR delivers a unified and efficient approach to incident-level visibility across the attack lifecycle. Together XDR and exposure management (XSPM) consolidate multiple siloed security solutions to provide best-of-breed capabilities across identities, endpoints, apps, and email. (NEW) Identity threat detection and response (ITDR) Identities are one of the most common attack vectors making identity-specific threat detection and response a critical element to secure your business. Microsoft Defender for Identity includes dedicated sensors and connectors for common identity elements that offer visibility into your unique identity landscape and provide detailed posture recommendations, robust detections and response actions. These powerful detections are then automatically enriched and correlated with data from other domains across Defender XDR for true incident-level visibility. (ENHANCED) Device security Microsoft Defender for Business (MDB) already brings enterprise-grade device protection capabilities to Business Premium customers across Windows, MacOS, iOS, and Android devices. It includes vulnerability management, next-generation antivirus protection, AI-powered endpoint detection and response with automatic attack disruption, and automated investigation and remediation. With streaming APIs, customers and partners can build Managed Detection and Response (MDR) services with Defender for Business. For customers who need advanced hunting, Microsoft Defender for Endpoint P2 adds advanced hunting, and 6 months of data retention on the device, along with endpoint security for IoT devices. (ENHANCED) Email and Collaboration security Microsoft Defender for Office 365 P1 in Business Premium includes SafeLinks with time of click URL filtering, safe attachments with real-time attachment scanning in sandbox, and phishing and malware defense across email, Microsoft Teams, OneDrive and SharePoint. It also has AI-powered LLM-based threat protection with 99.995% attacker intent detection accuracy. With Defender for Office 365 P2, you gain access to cyber-attack simulation training, which provides SMBs with a safe and controlled environment to simulate real-world cyber-attacks, helping to train employees in recognizing phishing attempts. Additionally automated response capabilities and post-breach investigations help reduce the time and resources required to identify and remediate potential security breaches. Detailed reports are also available that capture information on employees’ URL clicks, internal and external email distribution, and more. (NEW) Software-as-a-service (SaaS) security Microsoft Defender for Cloud Apps is a comprehensive, AI-powered software-as-a-service (SaaS) security solution that enables IT teams to identify and manage shadow IT and ensure that only approved applications are used. It protects against sophisticated SaaS-based attacks, OAuth attacks, and risky interactions with GenAI apps by combing SaaS app discovery, security posture management, app-to-app protection, and integrated threat protection. IT teams can gain full visibility into their SaaS app landscape, understand the risks and set up controls to manage the apps. SaaS security posture management quickly identifies app misconfigurations and provides remediation actions to reduce the attack surface. E5 Security delivers added protection to meet the growing needs of SMBs in a package that is cost-effective. Purchasing E5 Security has 57% savings when compared to the cost of separately purchasing the individual products that are included. FAQ When will E5 Security be available for purchase? E5 Security is available for purchase as an add-on to Business Premium starting today, 3/6. How can I purchase E5 Security? You can purchase E5 Security as an add-on to Business Premium through Microsoft Security for SMBs website or through your Partner. Does Microsoft 365 Business Premium plus Microsoft 365 E5 Security allow mixed licensing for endpoint security solutions? Microsoft Defender for Business does not support mixed licensing so a tenant with Defender for Business (included in Microsoft 365 Business Premium) along with Defender for Endpoint Plan 2 (included in Microsoft 365 Security) will default to Defender for Business. For example, if you have 80 users licensed for Microsoft 365 Business Premium and you’ve added Microsoft 365 E5 Security for 30 of those users, the experience for all users will default to Defender for Business. If you would like to change that to the Defender for Endpoint Plan 2 experience, you should license all users for Defender for Endpoint Plan 2 (either through standalone or Microsoft 365 E5 Security) and then contact Microsoft Support to request the switch for your tenant. You can learn more here. What are the differences between Microsoft Defender for Business and Microsoft Defender for Endpoint P2? MDB includes many of the same features as MDE P2, including enterprise-grade device protection for Windows, MacOS, iOS, and Android devices, vulnerability management, next-generation antivirus protection, AI-powered endpoint detection and response with automatic attack disruption, and automated investigation and remediation. MDE P2 adds endpoint security for IoT devices, threat hunting, and 6 months of data retention on the device. A detailed comparison is available here. As a Partner, how do I build Managed Detection and Response (MDR) services with MDB? For partners or customers looking to build their own security operations center (SOC) with MDR, Defender for Business supports the streaming of device events (device file, registry, network, logon events and more) to Azure Event Hub, Azure Storage, and Microsoft Sentinel to support advanced hunting and attack detection. If you are using the streaming API for the first time, you can find step-by-step instructions in the Microsoft 365 Streaming API Guide on configuring the Microsoft 365 Streaming API to stream events to your Azure Event Hubs or to your Azure Storage Account. To learn more about Microsoft Security solutions for SMBs you can visit our website. Partners can access training resources, customer decks and deployment checklists from our Business Premium Partner Playbook and find additional resources for Microsoft Security for Partners.
Security verification for 365 business account
I've tried everything to get a business account, different browsers, clearing cache, incognito mode, using different phone numbers etc - but it keeps failing at the last step (security verification) when entering my phone. number. It says "Something is wrong with that phone number. Try a different one." No matter what I do, it doesn't go past that. I've tried contacting Microsoft support for 2 weeks - I never get to an agent and then it disconnects me. This is my last attempt. I am based in South Africa, recently bought my business domain and I just want to set up a business account for 1-4 people.
