User can't see some emails after loading PST
Recently I helped a user migrate from an IMAP mail to Outlook. I downloaded the PST file from the old IMAP account and loaded the file into his new account, all in Classic Outlook as this user refuses to use the new Outlook. However, during the load of old mail he would stop receiving any new mail. To fix this I created a new profile and that did allow new mail to arrive, however, the mail from the backup didn’t show. I then loaded the backup into the new Outlook and it only loaded mail up to 2022. After this, we loaded the PST into Outlook Classic on a different device as to not disrupt workflow, but that also didn’t solve the issue. I loaded the PST file into a testing account, and it did load all the files, from 2020 to the date the file was created.
Are Outlook Reactions Included in .MSG or .PST Exports?
Hi, I’d like to confirm whether reactions to Outlook emails (e.g., 👍, ❤️) are included when exporting: a single message as a .msg file, and a mailbox to .pst (via Outlook or Microsoft 365 eDiscovery). From what I understand, reactions are stored separately in Exchange Online and only visible in the Outlook interface. Are they included in any form during export?