How to move user from a CSP Exchange Online licence to a Microsoft direct licence in the same tenant
I have an existing Microsoft 365 tenant with a single Exchange Online (Plan 1) licence that was purchased through Bluehost (Endurance International Holding B.V. CSP). Microsoft notified me that Endurance is no longer authorised as a Direct Bill CSP, so I decided to purchase a new Exchange Online (Plan 1) subscription directly from Microsoft My current situation is: Exchange Online (Plan 1) purchased through Bluehost/Endurance Exchange Online (Plan 1) purchased directly from Microsoft Both subscriptions are now active The problem is that Microsoft 365 appears to pool the licences together. Under Users → Active users → Licences and apps I only see Exchange Online (Plan 1) and there is no way to choose which subscription the user is assigned to. The licensing page simply shows: Licences assigned from all subscriptions: 1 / 2 The two subscriptions are only distinguishable by their billing profiles (one is the Bluehost/Endurance CSP subscription and the other is my new Microsoft direct subscription). I want to make sure my mailbox is consuming the Microsoft direct licence. How can I determine which subscription my user is currently licensed from? If the user is still consuming the CSP licence, what is the supported way to move them onto the Microsoft direct subscription? Is the licence automatically reassigned if the CSP subscription is cancelled, or is there a manual process that should be followed? I want to keep the existing tenant, mailbox, domain and email data and only change the billing source for the licence. Any guidance from anyone who has completed this transition would be greatly appreciated.
Microsoft Customer Agreement created without Billing Profile after CSP deauthorization
I am the Global Administrator of a Microsoft 365 tenant that previously had an Exchange Online Plan 1 subscription supplied through Endurance International Holding B.V. (Bluehost). This is not a mailbox migration issue. My mailbox already resides in Exchange Online within my existing Microsoft 365 tenant. The only intended change is to move from the former Cloud Solution Provider (CSP) to direct Microsoft billing after the CSP was deauthorized. The Partner Relationships page now displays: Endurance International Holding B.V. (Netherlands)'s account is closed. Find a new partner using Partner app finder or buy from Microsoft directly. Following Microsoft's guidance, I have: Created a Microsoft Customer Agreement (MCA) Created a Billing Account ("Pecten Development") Added and verified a SEPA payment method Updated the Sold-to and Technical Contact details However: Purchasing Exchange Online Plan 1 continually requests a Billing Profile. Completing the Billing Profile workflow never creates one. My Billing Account contains no Billing Profile or Billing Scope. Azure Cost Management reports that there is no supported billing account or subscription. I therefore cannot purchase Exchange Online Plan 1 directly from Microsoft before the existing subscription expires. I have also confirmed that: The former reseller account is closed. There are no delegated partner roles remaining. Microsoft support repeatedly directs me back to the former CSP. Bluehost have confirmed they can no longer escalate through Microsoft CSP channels because their reseller relationship has ended. My current diagnosis is that the Microsoft Customer Agreement has been created successfully, but the associated Billing Profile/Billing Scope was never provisioned. This leaves the tenant unable to purchase services directly from Microsoft despite the former CSP relationship having been closed. Has anyone encountered this after a CSP deauthorization? Does this require intervention by the Microsoft Commerce team, or is there another way to force creation of the missing Billing Profile? If a Microsoft moderator requires my tenant ID or billing account details, I would be happy to provide them by private message. Thank you.
MCA billing account stuck in "under review" status for 4+ days, no resolution
I'm the Global Admin for a Microsoft 365 tenant (domain: fortunamg.net) recently transitioned from a GoDaddy CSP reseller relationship to a direct Microsoft Customer Agreement (MCA) billing account. After setting up the MCA billing account and adding a payment method, I attempted to make an edit to my billing account address (updating to the new 9-digit zip code format). This triggered an "Account under review" status, which states the review usually takes up to 2 days. It has now been over 4 days with no update or email notification. This review is blocking me from purchasing a subscription, which I need to do to restore an active Microsoft 365 subscription on this tenant (currently showing as "Disabled" following the GoDaddy detach). Billing Account ID: 7793dd6e-68c9-5362-c5e2-3fe091b9854c Domain: fortunamg.net Could someone help check the status of this review or escalate to the appropriate team? Phone support has been unable to resolve this. Thank you.Regarding Microsoft Support for Partners
Hi Everyone, As per our review of Microsoft documentation for Advanced Support for Partners (ASfP) and Partner Support (PSfP), Microsoft has introduced changes to the support coverage. Going forward, partners can create a maximum of 20 support requests under ASfP and 30 support requests under PSfP. Additionally, there is no option to purchase additional support requests beyond these limits. Any Suggestion or thoughts on the same. Thanks
Need assistance: Unable to Remove GoDaddy as Partner/Reseller and Unfederate the Domain actus.law
I have been trying to resolve this issue for nearly four weeks, and been through many troubleshooting sessions and telephone calls with Microsoft Support, but this seems extremely complicated: The domain actus.law is owned by the Danish law firm Actus Law, and is registered with GoDaddy as the domain registrar. The Microsoft 365 tenant was originally created and federated by GoDaddy, who acted as the delegated administrator (via DAP/GDAP). On advice from a Microsoft Sales Advisor, Actus Law purchased a Microsoft 365 Business Standard license directly through Microsoft connected to the above tenant with the goal of managing the tenant independently through the Microsoft 365 Admin Center — without GoDaddy's involvement, beyond being the registrar. After the purchase it was impossible to manage users/licenses/domains in the Microsoft 365 Admin Center, as the domain is federated and therefore all requests always get redirected to GoDaddy. It was therefore not possible to verify the domain or create any users. I contacted Microsoft Support on 8 May, where I was told that the way forward was to delete current DNS records and remove GoDaddy's partnership privileges in the Microsoft 365 Admin Center. We therefore deleted all GoDaddy's delegated administrative privileges (GDAP/DAP) on 8 May 2025 and requested GoDaddy to end the reseller relationship. After this the support agent closed the ticket. This was handled through Support Ticket #2505081420003154. GoDaddy afterwards confirmed that they have removed all rights and that the domain is free to be unfederated. However, this did not solve the problem, since GoDaddy is still registered as partner and the domain is still federated. Therefore I am not allowed to make any changes and I always get redirected to GoDaddy when trying to manage anything in Microsoft 365 Admin Center. On 9 May I contacted Microsoft Support again and asked to disconnect the tenant from GoDaddy so I can manage everything in Microsoft 365 Support Center. This was under the Support Ticket #2505091420000046. The assigned agent tried during multiple weeks to troubleshoot and fix the problem with PowerShell commands using both MsolService and Microsoft.Graph, but always ended up getting access errors or insufficient privileges to perform the change in authorization from federated to managed. It has also not been possible to delete GoDaddy as partner. On 20 May I was asked to contact GoDaddy again to make sure that they had removed themselves as partner, and I got the following confirmation in writing from GoDaddy's Advanced Technical Support: "The Microsoft 365 organization for actus.law is no longer associated with GoDaddy. You can now reach out to Microsoft directly and receive support for a password reset for any admin user you need to access, or any other support issues. NOTE: If the domain is still set to use GoDaddy’s email login system you will need to ask Microsoft to “un-federate” the domain." On 21 May I explained GoDaddy's response in an email to the assigned agent, but now the agent simply stopped responding to my emails. I sent a reminder after 5 days, but did not get any response. On 28 May I called Microsoft Support and was assigned a new agent. That agent told me to contact GoDaddy, as it seems they still have visible GDAP, and only GoDaddy can remove that. Then the agent closed the ticket. I tried to contact GoDaddy afterwards, but they told me that the reseller relationship/GDAP was completely removed from GoDaddy's side on 8 May 2025 and all changes have propagated. However, since all GDAP/DAP had already been deleted at that point (which was done on 8 May, see above under number 4), GoDaddy could not remove it in Microsoft's systems according to the normal procedure so it is correctly reflected in the Microsoft 365 tenant. So they asked me to contact Microsoft Support again and explain the situation. WHAT I WANT TO ACHIEVE: I want GoDaddy completely removed as partner/administrator from my tenant and the domain actus.law to be "managed" and not "federated", so I can manage everything directly in the Microsoft 365 Admin Center and use my Microsoft 365 Business license. CURRENT STATUS: GoDaddy says everything has been removed on their end and that only Microsoft can now unfederate the domain. Microsoft Support says GoDaddy still needs to remove DAP/GDAP — but I cannot see their DAP/GDAPS anywhere in the Admin Center, and GoDaddy says they’ve already done it. Does anyone have an idea of what to do in this situation? I would appreciate any help, I feel completely stuck, and I am unable to set up any users or mails 😒Inability of Service Provider to be a Multi-Tenant Organization (PREVIEW)
Hello, I'm new here, so pardon me if I'm doing this wrong. My boss has asked me to check into this Multi-Tenant Organization thing and I was able to create it on our tenant. However we are a Service Provider organization and upon inviting another Tenant, I was awarded with this error: "Error-Action 103: Service providers cannot be part of a multi-tenant organization." Is this reall a thing, and we won't be able to configure this to ourselves? I mean, we are a group and we have two tenants, we need to allow comunication between them both, and this seemed like a good starting point. Can you guys help me out on this?
How to disable message center emails going to my customer
Hi All, Hope you are doing well. I am an Office 365 partner and my customer keeps getting the Message Center Major Change Update Notifications and wants them to stop. I have removed him as a global admin and tried to disable the email from his account. But as it's my account it is not updating on his. How can I change it on another users account? Thank you James
