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1052 TopicsHow to move user from a CSP Exchange Online licence to a Microsoft direct licence in the same tenant
I have an existing Microsoft 365 tenant with a single Exchange Online (Plan 1) licence that was purchased through Bluehost (Endurance International Holding B.V. CSP). Microsoft notified me that Endurance is no longer authorised as a Direct Bill CSP, so I decided to purchase a new Exchange Online (Plan 1) subscription directly from Microsoft My current situation is: Exchange Online (Plan 1) purchased through Bluehost/Endurance Exchange Online (Plan 1) purchased directly from Microsoft Both subscriptions are now active The problem is that Microsoft 365 appears to pool the licences together. Under Users → Active users → Licences and apps I only see Exchange Online (Plan 1) and there is no way to choose which subscription the user is assigned to. The licensing page simply shows: Licences assigned from all subscriptions: 1 / 2 The two subscriptions are only distinguishable by their billing profiles (one is the Bluehost/Endurance CSP subscription and the other is my new Microsoft direct subscription). I want to make sure my mailbox is consuming the Microsoft direct licence. How can I determine which subscription my user is currently licensed from? If the user is still consuming the CSP licence, what is the supported way to move them onto the Microsoft direct subscription? Is the licence automatically reassigned if the CSP subscription is cancelled, or is there a manual process that should be followed? I want to keep the existing tenant, mailbox, domain and email data and only change the billing source for the licence. Any guidance from anyone who has completed this transition would be greatly appreciated.11Views0likes1CommentSecure traffic on Azure with Fortinet FortiGate in Microsoft Marketplace
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I am the Global Administrator of a Microsoft 365 tenant that previously had an Exchange Online Plan 1 subscription supplied through Endurance International Holding B.V. (Bluehost). This is not a mailbox migration issue. My mailbox already resides in Exchange Online within my existing Microsoft 365 tenant. The only intended change is to move from the former Cloud Solution Provider (CSP) to direct Microsoft billing after the CSP was deauthorized. The Partner Relationships page now displays: Endurance International Holding B.V. (Netherlands)'s account is closed. Find a new partner using Partner app finder or buy from Microsoft directly. Following Microsoft's guidance, I have: Created a Microsoft Customer Agreement (MCA) Created a Billing Account ("Pecten Development") Added and verified a SEPA payment method Updated the Sold-to and Technical Contact details However: Purchasing Exchange Online Plan 1 continually requests a Billing Profile. Completing the Billing Profile workflow never creates one. My Billing Account contains no Billing Profile or Billing Scope. Azure Cost Management reports that there is no supported billing account or subscription. I therefore cannot purchase Exchange Online Plan 1 directly from Microsoft before the existing subscription expires. I have also confirmed that: The former reseller account is closed. There are no delegated partner roles remaining. Microsoft support repeatedly directs me back to the former CSP. Bluehost have confirmed they can no longer escalate through Microsoft CSP channels because their reseller relationship has ended. My current diagnosis is that the Microsoft Customer Agreement has been created successfully, but the associated Billing Profile/Billing Scope was never provisioned. This leaves the tenant unable to purchase services directly from Microsoft despite the former CSP relationship having been closed. Has anyone encountered this after a CSP deauthorization? Does this require intervention by the Microsoft Commerce team, or is there another way to force creation of the missing Billing Profile? If a Microsoft moderator requires my tenant ID or billing account details, I would be happy to provide them by private message. Thank you.18Views0likes0CommentsWhen cloud apps become a weak link: How FortiAppSec Cloud in Microsoft Marketplace bridges the gap
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