Outlook Constantly Freezes and Crashes
Hello there, One of our users is using Outlook 2019. The user frequently experiences freezing and hanging issues when he clicks on the Outlook shortcut. When I look at the application logs in the event viewer, I can't get much detail about this problem, but I think a plugin is causing it. Can you help me on how to solve this problem? OS: Windows 10 Professional 64-bit (19043) Office: Office 2019 Event Log 1 The program OUTLOOK.EXE version 16.0.14326.20404 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. Process ID: b71c Start Time: 01d7af794a3334d3 Termination Time: 27 Application Path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE Report Id: 4ca55b5c-141a-4eb0-905e-ea9f429d73e6 Faulting package full name: Faulting package-relative application ID: Hang type: Cross-thread Event Log 2: The program OUTLOOK.EXE version 16.0.14228.20250 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. Process ID: 158d0 Start Time: 01d79a50ac4b3d58 Termination Time: 28 Application Path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE Report Id: 22e226a4-e5b0-49a0-ae81-2ee5f0ca5988 Faulting package full name: Faulting package-relative application ID: Hang type: Unknown Event Log 3: Faulting application name: OUTLOOK.EXE, version: 16.0.14228.20250, time stamp: 0x610dbd2c Faulting module name: ntdll.dll, version: 10.0.19041.1023, time stamp: 0x7977b9de Exception code: 0xc0000005 Fault offset: 0x00000000000a3d09 Faulting process id: 0x13ba4 Faulting application start time: 0x01d799a8ecc7831f Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: db2d6647-60b1-4e21-bbac-1c6176d5491b Faulting package full name: Faulting package-relative application ID: Event Log 4: System - Provider [ Name] Outlook - EventID 1000 [ Qualifiers] 49152 Version 0 Level 2 Task 0 Opcode 0 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2021-08-27T10:32:10.0918840Z EventRecordID 20301 Correlation - Execution [ ProcessID] 0 [ ThreadID] 0 Channel Application Computer MALI-ISLER-MDR.cosb.local Security - EventData OnDisconnection IDTExtensibility2 MAPI Addin