Can you find all your Teams Room System devices on Teams Client?
Hi, Hit to strange issue, when searching my room system devices on Teams client, I could not found all of them. Feeling is, I could find only the latest once, but not sure about that. Same issue with other users and Web App. The devices itself are working normally, but this search is lost. No help if I try to search by UPN or with display name. Any others has faced similar behavior?
Teams Room doesn't broadcast video if it's the first to join the meeting
We are a small association spread thinly around the world. We have two Microsoft Teams Room devices in our Washington Office. One is a Poly Studio X30 and the other is a Yealink A30. In both cases, we have experienced a behavior - almost repeatable at will - where, if the X30 or A30 joins a scheduled meeting FIRST - no video is broadcast from the room. But if the X30 or A30 joins SECOND or later - then the video from the room is seen - no problems. Similarly - if someone calls the room directly via Teams - they will see whoever is in the room. However, if the room calls someone directly - or creates a "Meet Now" meeting and adds a user - they will not see the room. This is a terrible bug. I've opened a ticket via our M365 admin portal - but my hopes are not high for that avenue of service. Thoughts?
MTR as a recording device
Hi, I have a Lenovo Thinksmart hub in one of our meeting rooms and had a query if we could use it as a recording device. We have many meetings which we would like recorded and know that if set up early enough we can add recording to the meeting options BUT if it was an impromptu meeting we cannot find an option for the MTR to turn on recording, is this possible? Thanks
MTR-延迟十几分钟才会收到会议邀请通知
大家好， 我们安装了两个会议室，都是用的联想 thinkhub500,MTR账号，发现每次会议邀请，都会有其中一个房间（不一定是哪一个房间，两个房间随机出现）会在发出邀请后的十余分钟后才能收到会议邀请（触摸屏幕上才会出现join按钮），在发帖之前已经问过联想客服，客服那边先是让检查win10版本，如果不是21h2就先升级到21h2,但发现目前本就是21h2,后来又打给客服问，客服又让升级app版本，但显示当前app正是最新，觉得客服也是在摸石头过河，并不在知道真正的原因，所以请问大家遇到过这种情况吗?有办法解决吗？或者说这本就是个通病，用户无法自行解决只能由微软在以后的软件推送中解决?谢谢。Polycom Studio gets disconnected from HP Elite Slice - MTRs
Hi All! This is my first time posting here. I have been the Collaboration Admin for this enterprise for almost two years now, and I have been experiencing several issues with the MTRs, two of which are still recurrent. The first one is the Poly Studio USB Video Bar which stops being detected by the HP Elite Slice computers (currently the Microsoft Teams system host) The workaround for that issue was to unplug and plug the device again for it to be detected. Yet, the problem lies in a firmware version (was the conclusion after troubleshooting it with Microsoft and the Polycom engineering team). I upgraded the video bars to their latest firmware version that was known to function, but it now seems not to be mitigating the issue anymore. I experienced the HP Elite Slices stops detecting the Center of Room control touchscreen in other rooms, I have had a few like this, and the only fix I found is to connect it to a computer monitor, which makes it detect the touch panel again and send the correct signal to it and the FOR display signal on the computer monitor as designed. If this doesn’t solve the issue, the machine needs to be re-imaged. Any input on this would be of immense help and will be appreciated!
Yealink HDMI ingest - lag and call failure
We have many Yealink MVC800ii and MVC840 MTR systems running in our meeting rooms. We're seeing real issues with HDMI ingest, particularly using the HDMI cable that connects to the MTouch II panel, and less so when using the WPP20 wireless dongle - but both are not working optimally. The usual pattern is that either presenting or sharing content (both scenarios are affected) works until around 50-60mins into a call/meeting then things start getting really laggy. Mouse moves or slide navigation are delayed and not seen on the front-of-room displays or by external participants for several seconds. The delay then starts to extend to 30+seconds, usually resulting in the call eventually dropping and the MTR needing to be restarted. This is happening in different rooms, to different users using different models of laptop and when sharing content stored locally on their devices as well as opened directly from M365 services such as SharePoint or OneDrive. All indications point towards a problem with the in-room kit, like a memory leak. All of our systems have fully up-to-date software and firmware and I've confirmed that they are restarting nightly via the 02:01 scheduled task. Other than Extron CTL100 workplace controllers installed in some of the affected rooms, there is no 3rd-party hardware involved in the MTR set-up, its all standard Yealink kit. We've swapped out components, cables, and even factory reset and rebuilt some systems. Call activity and system health shown in the TAC rarely show any issues. Sometimes there is a report of 'poor' audio quality in some (not all) of the affected meetings, but generally everything appears 'healthy' or 'good'. Has anyone experienced these symptoms (with Yealink or other manufacturers)? Or any ideas on what to try? It's now a real problem for us as we open more MTR equipped rooms.
