monitoring & reporting
60 TopicsSkype call issues - Bad device state
Hi all, during past two weeks I have noticed increased number of incidents regards Skype for business calls. Users are complaining that suddenly the other end stops hearing them. We have Skype for business is running on premises, Skype client version 15.0.4927.1000 While digging in the Skype for business server reporting I find something like this: Capture device: Headset Microphone (5- Microsoft LifeChat LX-6000) Capture device driver: Microsoft: 6.1.7601.18208 Render device: Headset Earphone (5- Microsoft LifeChat LX-6000) Render device driver: Microsoft: 6.1.7601.18208 Microphone glitch rate: 1 per 5 minutes Speaker glitch rate: 291 per 5 minutes Microphone timestamp drift: 0,01126528% Speaker timestamp drift: 0,00931025% Microphone timestamp error: 0,0355660505592823 ms Speaker timestamp error: 0,17209330201149 ms Echo event cause: Voice switch cause: Bad device state Echo percent send: 3,09% Echo percent microphone in: 11,04% Send signal level: -26 dBov Receive signal level: -21 dBov Send noise level: -62 dBov Receive nosie level: -57 dBov Echo return: Initial signal level RMS: 125,749099731445 Capture device: Transmit (Plantronics D100-M) Capture device driver: Microsoft: 6.1.7601.18208 Render device: Receive (Plantronics D100-M) Render device driver: Microsoft: 6.1.7601.18208 Microphone glitch rate: 14 per 5 minutes Speaker glitch rate: 618 per 5 minutes Microphone timestamp drift: 0,00761747% Speaker timestamp drift: 0,00914335% Microphone timestamp error: 0,0629489421844482 ms Speaker timestamp error: 0,107901096343994 ms Echo event cause: Voice switch cause: Bad device state Echo percent send: 1,55% Echo percent microphone in: 1,55% Send signal level: -19 dBov Receive signal level: -21 dBov Send noise level: -70 dBov Receive nosie level: -57 dBov Echo return: Initial signal level RMS: -53,501651763916 I notice that each time speaker and microphone are glitching which ends in the result Voice switch cause: Bad device state According to MS explanation Voice switch cause: Reason why a call had to be placed into half duplex mode in order to prevent echo. In half duplex mode, communication can travel in only one direction at a time, similar to the way users take turns when communicating with a walkie-talkie. Select one of the following: [All] None Bad timestamp Echo DNLP (dynamic nonlinear processor) Low complexity Bad device state Post-AEC echo (acoustic echo cancellation) This explains why the user "drops out" from the call and others stop hearing him, but this not help to resolve the issue. Each time users were using headsets certified for Skype for business (Plantronics SAVI W410, Microsoft LifeChat LX-6000), we tried updating Skype for business client, headset firmware if available, audio drivers, but the next day users return saying that problem continues to exist. Any ideas on how to resolve this? It would be easy to say to change the headset for the user, but when you buy certified device for $100+, then you expect things to work.Solved20KViews1like19CommentsSkype for Business Network Assessment Tool & network 52.114.*.*
The document - Office 365 URLs and IP address ranges lists IP addresses used by the Skype for Business Service. Running the Skype for Business Network Assessment Tool fails on a range of addresses that are not mentioned in that document - is there an updated version of the tool available ? Please check if IP 52.114.6.0 is reachable using UDP on Port 3478 Please check if IP 52.114.14.0 is reachable using UDP on Port 3478 Please check if IP 52.114.76.1 is reachable using UDP on Port 3478 Please check if IP 52.114.74.3 is reachable using UDP on Port 3478 Please check if IP 52.114.142.1 is reachable using UDP on Port 3478 Please check if IP 52.114.158.13 is reachable using UDP on Port 3478 Please ensure your firewall allows connections to the following domains: *.cc.skype.com Verifications failed. IanSolved15KViews0likes14CommentsUsing Azure Lighthouse and Azure Monitor for SAP Solutions to view telemetry across Multiple Tenants
Azure Monitor for SAP Solutions allows for telemetry data collection from Azure infrastructure and databases running SAP in one central location and for visually correlating telemetry data to illustrate the health of the SAP on Azure estate. Combining Azure Monitor for SAP Solutions with Azure Lighthouse allows for the creation of dashboards to show telemetry data across multiple subscriptions or even multiple Tenants.Announcement: Skype for Business Online Call Quality Dashboard updates (April 26th 2017)
Hi, I wanted to let everyone know about a recent update to the Skype for Business Online Call Quality Dashboard. We've recently deployed an update to the data model that powers the dashboard. This includes a few bug fixes and a couple of changes to address user feedback: IP Address dimensions now are shown using standard IPv4 or IPv6 notation. No more dashes! CallSetupFailureReason dimension has been remapped to easier to understand and more admin actionable classifications. Refer to https://support.office.com/en-us/article/Dimensions-and-measures-available-in-Call-Quality-Dashboard-in-Skype-for-Business-Online-e97aeeee-9e43-416f-b433-9cdd63d8874b?ui=en-US&rs=en-US&ad=US for more details. The following dimensions have been removed: MediaStackVersion FirstWifiSignalStrengthValue SecondWifiSignalStrengthValue FirstWifiBatteryChargeValue SecondWifiBatteryChargeValue Notes: If you have built custom detailed reports using filters using either an IP Address dimension such as SecondSubnet or CallSetupFailureReason you may need to manually update these filters. There may be very slight changes in stream counts with this new more accurate data model. If you see any dramatic delta in the data shown in the reports, please reach out to support. The WiFi dimensions that have been removed have alternative dimensions available such as SecondWifiSignalStrength. Refer to https://support.office.com/en-us/article/Dimensions-and-measures-available-in-Call-Quality-Dashboard-in-Skype-for-Business-Online-e97aeeee-9e43-416f-b433-9cdd63d8874b?ui=en-US&rs=en-US&ad=US for details. These data model changes also help enable some new upcoming reports. More to come :) /william5.7KViews5likes11CommentsCall drop out no errors\warnings
We have been having various intermittent call drop outs when placing outbound calls. A total of around 17 people are using the SfB Cloud PBX solutions to make PSTN calls outbound and randomly a call will drop out for somebody with no warning or error. The other users will still be on a call and it is happening to any of the users intermittently. Support have no idea so far. My concern here is that we are planning to put the other 40 users over to this as our main system but do not want the issue to continue for those as well. Our internet connection is solid and at 200MB up and down on a fibre circuit. Surely there needs to be a reporting feature in the background for support to be able to see what causes a dropped call...5.4KViews0likes3Commentskb3199088 breaks test-csucwaconference and hence the watchernode/monitoring
the latest update to core components breaks test-csucwaconference i have verified it on two separate systems after the update you get the following error: Test-CsUcwaConference -TargetFqdn fepool1.domain.com -ParticipantSipAddress sip:watcher2@domain.com -RegistrarPort 5061 -OrganizerSipAddress sip:watcher1@domain.com -Authentication TrustedServer Target Fqdn : fepool1.domain.com Target Uri : https://sfbwebint.domain.com/CertProv/CertProvisioningService.svc Result : Failure Latency : 00:00:02.9260389 Error Message : Failed conferencing activity.Method not found: 'Void Microsoft.Rtc.Internal.Ucwa.ClientModel.Interfaces.InvitationDetails..ctor(System.String, Microsoft.Rtc.Internal.Ucwa.ResourceContract.CallType, Microsoft.Rtc.Internal.Ucwa.ResourceContract.Importance, System.String)'. Diagnosis : uninstalling the update again "resolves" the issue this is still an issue after the latest may updates for s4bSolved4.6KViews0likes16Commentsany way to see who ended a SfB meeting?
SfB On Premise - We recently hosted a meeting with over 100 attendees. Everyone was a presenter by default. Someone ended the meeting and booted everyone out. I dug through OOTB the monitoring logs, but it doesn't appear they show the account that actually ended the meeting. Is this information stored in the monitoring DB, and if so, any thoughts on a query to pull that out? Thanks.4.2KViews0likes4CommentsDynamically route alerts to the right team.
Hello folks, After a discussion with a customer where they were expressing their “displeasure” with the number of alert notifications that the IT department was receiving from environments that were not critical but still in need of monitoring. I started thinking about how we could dynamically decide when, where, how, and to whom these alert notifications are sent. Then I remembered an interview with Aditya Balaji (PM for Azure Backup) where we discussed Azure Backup Alerts and monitoring and I remembered that in his demo they were using a Logic App to manage the delivery of alert notifications. I decided to try it and see if I could produce a way to limit the number of action groups in Azure monitor alerting while enhancing the “decision” flow of how the notifications are handled. Here’s what I came up with.4.2KViews1like1CommentExporting PSTN Usage Details Report
I'm trying to export the PSTN Usage Details from the Skype Online admin center. The results show me around several thousand records, but only 10,000 records can be exported to Excel. Previously there was the command Get-CsPSTNUsageDetailReport but that is no longer available. Is there a workaround to export more than 10,000 items to Excel? Edit: More info, I know I can filter it, but as call volume increases, filtering by 12 hours for several days is not a feasible task.3.9KViews0likes8CommentsSFBO: Meetings vs Conference
Hey Guys, I am hoping for some clarification here. I am little confused on the differences between SFBO: Meeting Configuration and Conferencing Policies. How and when does one apply vs the other. For instance if i disable audio/video using the command Set-CSMeetingConfiguration -AllowConferenceRecording but leave it enabled using Set-CSConferencingPolicy -EnableP2PVideo (or) -AllowIPVideo ? What options are selected for users when they create a meeting? Also what is the difference between a meeting and a conference? Any ideas? Thanks, Robert3.8KViews0likes3Comments