Speed where it matters: How Microsoft Intune helps IT prioritize time-sensitive actions
By: Albert Cabello Serrano | Principal Product Manager - Microsoft Intune A closer look at how Intune delivers updates to devices and the investments we’re making to help important changes move faster and more predictably. A common concern we hear from IT admins is, “How quickly will this change actually reach my device?” In many cases, the answer is much faster than expected. Today, 90% of policy updates, app deployments, and device actions in Intune are completed in under an hour. So where does the idea of “8-hour latency” come from? That number reflects a routine maintenance check-in used when devices are idle - not how Intune processes meaningful changes. Intune uses notification-based, priority-driven processing so that high-impact actions, like security policy changes or remediation steps, are handled promptly and reliably as possible. In this context, latency isn’t about making every action instant - it’s about providing predictable, prioritized delivery at global scale. The sections below break down how Intune prioritizes different types of updates and recent investments that are helping time-sensitive changes complete more consistently. How Intune delivers changes to devices Cloud-based device management is designed for real-world conditions; devices are not always online, fully charged, or on stable networks. Intune uses an eventual consistency model so devices can continue to be productive while converging to the desired state over time, without management actions unnecessarily disrupting users or workflows. Because devices operate in different conditions, not all device activity is handled the same way. To manage change reliably at scale, Intune uses different types of device check-ins depending on what needs to happen. Types of device check-ins in Intune Device check-ins generally fall into several categories, each triggered by a different type of action: Single‑device check‑ins: Occurs when an admin or user initiates an action on a specific device, such as starting a device action or installing an app from the Intune Company Portal. Change‑based check‑ins: Push‑triggered check‑ins used to deliver meaningful changes to devices as soon as possible. Client‑initiated check‑ins: Background activity that helps keep devices healthy, such as when a user signs in to a device or when malware status changes. Maintenance check-ins: Scheduled syncs that occur at predetermined intervals and can be client or service-initiated, depending on the platform. These typically occur approximately every 8 hours. Regardless of what triggers a check-in, any pending changes will be applied to the device when it occurs. What happens when an admin makes a change When an admin makes a change in Intune, such as updating a device compliance policy, deploying an app, or setting a configuration, Intune identifies the devices impacted by that change and initiates a change‑based check‑in for affected devices. For online devices, Intune sends a push notification prompting the device to establish a management session with the service, apply the change, and report enforcement status back to Intune. If a device is offline or unreachable, the change is applied when the device next checks in through available mechanisms. Four investments that help critical updates move forward faster The following product changes focus on reducing device‑change latency by shortening the time between an admin action in Intune and enforcement on the device, especially during peak or constrained conditions. 1. Check-in prioritization focused on what matters most Not all device activity carries the same urgency. Routine background check-ins can compete for service resources with devices that have important pending changes, such as compliance updates, remediation actions, or administrator-initiated configuration changes. Intune evaluates the potential impact of delaying a device check-in on security posture, compliance state or user productivity, and dynamically prioritizes processing accordingly. This real-time prioritization model ensures that high-impact actions move forward without being delayed by lower‑impact background activity. Prioritization adapts as conditions change, helping important updates reach devices more quickly and predictably without being delayed by lower-impact background activity. 2. Built-in resilience when multiple changes occur in quick succession Change activity often happens in bursts, with several related updates occurring in rapid succession. These periods of activity may be driven by operational needs or background processes, and can involve adjusting assignments, updating multiple policies, or rolling out configuration changes across the same set of devices. Intune dynamically coordinates notifications, so that each change requiring action triggers a corresponding device notification, even during high-activity periods. This helps improve consistency when applying multiple updates and reduces delays across consecutive changes on devices. Over the next several months, these improvements will extend to additional payloads delivered through the Intune Management Extension (IME), including scripts, Win32 apps, and custom compliance across both Windows and macOS platforms. 3. More timely notifications on Windows Intune notifies devices to check-in when changes require action. If the device is offline, on an unstable network, or low on battery, notifications may be delayed. This can cause missed check-ins or delayed actions. When notification services are delayed, blocked, or unavailable, devices may fall back to scheduled maintenance check‑ins to apply changes. For timely delivery, required notification service endpoints need to remain accessible so devices can receive management signals when updates occur. On Windows devices, Intune complements the Windows Notification Service (WNS) with the same notification protocol that powers Microsoft Teams via the Intune Management Extension. This helps increase the likelihood that devices receive management notifications when they’re online and reachable, improving visibility into whether policy updates or device actions have reached their destination. For more information, see the network endpoints for Intune documentation. 4. Optimized maintenance check-ins for iOS devices Background check-ins are still important to keep devices healthy when nothing else is going on. Unlike Windows devices, iOS devices don’t have client scheduled check‑ins and depend on service‑initiated maintenance check‑ins to ensure device health and compliance. During peak usage periods, these maintenance check‑ins can account for a significant portion of overall traffic, which can compete with devices that require immediate updates. Intune considers device activity in the scheduling of maintenance check‑ins during peak activity, making room for higher‑impact updates, while continuing to ensure devices check in regularly. This helps manage traffic and improves responsiveness when applying policies or remediation actions. What this means for you For IT admins: No additional configuration or workflow changes are required to benefit from Intune’s built-in notification system. When bidirectional communication with notification service endpoints is open, devices can receive and act on updates as they become available. For security teams: Faster delivery of device changes helps shorten the time between a policy update, a tightened Conditional Access rule, an updated compliance baseline, and a remediation action. For Zero Trust frameworks, where posture signals drive access decisions, this helps narrow the window during which a device could be out of compliance or vulnerable. Together, these improvements reflect how Intune is evolving into a more intelligent, priority-aware system. Rather than making every action instant, the focus is on prioritizing high-impact updates so they are delivered without unnecessary delays. This approach is expanding across a number of scenarios to provide a more consistent and predictable experience, helping reduce delays for key updates. Resources to learn more For another perspective on this topic, read an MVP’s take on demystifying the “8-hour” timing myth in this LinkedIn post. You can also watch the recent Tech Takeoff about this same topic to learn more about these improvements. Also, in the April edition of the What's New in Intune blog, we introduced a new segment called Myth vs. Reality. This post is part of that series. To stay current on new capabilities and updates as they ship, follow the What's New in Microsoft Intune blog. What myth should we debunk next? Leave a comment below or reach out to us on X @IntuneSuppTeam or @MSIntune.Microsoft Security Copilot in Intune deep dive – Part 1: Features available in public preview
By: Zineb Takafi - Product Manager & Lavanya Lakshman - Principal Product Manager | Microsoft Intune Microsoft Intune is a widely used cloud-based endpoint management solution that simplifies the management and security of devices, apps, and data across your organization. Intune is poised to set a new standard for IT productivity and protection with generative AI capabilities powered by Microsoft Security Copilot, an AI-driven security solution designed to empower security and IT professionals. Copilot integrates seamlessly into Intune, transforming critical workflows around policy management, troubleshooting, and security threat resolution. With key integrations in Intune Suite for Endpoint Privilege Management and Device Query, Copilot enhances endpoint security by offering AI-driven insights and potential app elevation risk. These capabilities are designed to reduce manual intervention and accelerate response times. In this blog, we’ll dive into our current capabilities in preview. This is the first blog of our new monthly Copilot in Intune blog series. Each post will spotlight different Copilot capabilities within Intune through demos, practical tips, and real-world scenarios. By following along, you’ll discover our latest innovations with AI in Intune and how to harness the power of Copilot to stay ahead of emerging threats and streamline your management processes. Let’s get started on this journey together and unlock the full potential of Security Copilot in Intune today! Simplify device policy management Security Copilot in Intune helps IT admins quickly review and manage device policies. By selecting the "Summarize with Copilot" button, admins get a clear summary of policies and settings. Copilot’s "Describe the impact" feature helps understand how policies affect users and security. Admins can also investigate specific settings, check for conflicts across policies, and ensure everything aligns with organizational needs—all without manual research. Copilot streamlines policy management, saving time and enhancing security. Effortlessly troubleshoot device issues Copilot in Intune helps IT admins quickly troubleshoot device issues. By navigating to Devices and selecting the faulty device, admins can select “Explore with Copilot” and use the “Summarize this device” prompt to view key details like hardware info, group memberships, compliance state, and reasons for non-compliance. Admins can then compare the faulty device with a healthy one by having Copilot highlight differences in configuration profiles, compliance policies, app configuration policies, discovered apps, managed apps, and hardware. This powerful integration streamlines issue identification, making troubleshooting faster and more efficient. AI-powered Copilot integrations with Intune Suite With Advanced analytics and Endpoint Privilege Management, part of the Intune Suite available as an add-on, customers can take advantage of Copilot integrations to further streamline endpoint management. These AI-powered integrations streamline app elevation requests and complex KQL query creation in device query to get insights on your devices. Identify app risks before approving app privileges Security Copilot in Intune enhances Endpoint Privilege Management by helping IT admins assess the risk of app elevation requests. When users request to elevate unfamiliar apps, admins typically have to research the app’s reputation and potential risks manually. Copilot simplifies this by automatically analyzing the app’s security status. When a user requests elevation for an app, admins can select “Analyze with Copilot” in the Intune admin center. Copilot sends the app’s hash to Microsoft Defender Threat Intelligence, providing critical insights. Copilot flags the app for suspicious indicators tied to a known malware campaign. Use natural language to get real-time device data The integration of Security Copilot with single device query in Intune offers IT admins an easier, more efficient way to monitor and manage devices. With this capability, admins can quickly translate natural language requests into Kusto Query Language (KQL) queries and get real time device data, eliminating the need for in-depth KQL knowledge. For instance, if an admin wants to identify the top 10 processes consuming the most memory on a device, Copilot can automatically convert this request into a precise KQL query. This integration streamlines the process of gathering real-time insights, enabling admins to troubleshoot, optimize, and secure devices more effectively and with greater ease. Use natural language to analyze and query multiple devices With Security Copilot in Intune, IT admins can easily create Kusto Query Language (KQL) queries for multi-device queries, gaining comprehensive insights into their entire device fleet. By navigating to Devices and selecting “Device query” in the Intune admin center, admins can quickly filter devices based on specific criteria. For example, an admin could request a list of devices with at least 8 GB of memory, over 50 GB of storage, and one encrypted volume. Security Copilot translates this natural language request into an accurate KQL query, eliminating the need for advanced KQL knowledge and streamlining the process of managing and securing devices across the organization. What’s next Our AI journey has only just begun, and with each step, we learn and evolve, driven by our commitment to simplifying IT workflows and reducing complexity for customers. We invite you to explore the robust integrations available within Intune where AI assistance transforms everyday tasks like policy management, troubleshooting, device queries, and elevation request evaluation into a more efficient, streamlined process with Copilot. Take advantage of these features today to optimize your security posture and stay ahead of emerging challenges. To get started or learn more about our enhancements visit Copilot in Intune. We look forward to providing further updates in the Copilot in Intune blog series. If you have any questions or want to share how you’re using Copilot in Intune, leave a comment below or reach out to us on X @IntuneSuppTeam or @MSIntune. You can also connect with us on LinkedIn.
