Copilot in Word changed dramatically overnight and no longer provides the experience I paid to use
I am reporting a significant change that appears to be specific to Copilot in Word. Importantly, this is not a general Copilot account issue. The standalone Copilot app still contains my previous chat history, including chats that originated from Word before this change occurred. The problem appears to be isolated to the Word Copilot experience. Beginning on October 16-17, 2026, Copilot in Word changed dramatically: Previous Word Copilot chat history disappeared, leaving only newly created chats visible. Copilot in Word now states that it can only remember information within the current chat. Personalized preferences that previously carried across conversations no longer appear to work inside Word. The editing workflow has completely changed. Previously, Copilot presented one suggestion at a time inside a dedicated suggestion card. The prior interface used navigation arrows to cycle through alternatives and had clear Apply and Skip/Cancel actions. The new interface generates large numbered lists of suggestions and critiques instead of interactive rewrite cards. The writing assistance feels less natural, less personalized, and noticeably less human than before. The Copilot interface behavior and layout have also changed. My concern is not simply that the interface looks different. I upgraded my Microsoft 365 subscription to Premium primarily because of the Copilot experience in Word. I use Copilot heavily for editing school assignments and writing projects and often complete large amounts of work in a single session. The previous Word Copilot experience helped organize my writing, preserve my voice, and provide efficient rewrite suggestions without sounding like I ran my work through an AI bot. One of the main reasons I chose Copilot over competing AI tools is that it consistently felt more natural and more human when helping me edit and refine my work. The most significant change is not the appearance of the interface. The entire interaction style has changed. Previously, Copilot in Word felt like collaborating with an editor who reviewed my writing and helped improve it while preserving my voice. The new experience feels more like receiving an automated analysis report from a machine. Instead of helping me refine my writing through natural rewrites and conversational suggestions, it now generates long lists of critiques and recommendations. While those recommendations may be technically correct, they do not provide the same experience or value. They also do not consistently reflect the writing style, tone, and preferences that I had previously taught Copilot to remember. Instead of receiving rewrites that already sounded like my work, I now have to interpret the feedback and manually rewrite or adjust it so it sounds like me again. This adds additional effort and makes the editing process significantly less efficient than it was before. Because the standalone Copilot app still has my previous history, this appears to be a change in Word Copilot itself rather than an account-wide issue. I would like Microsoft to confirm: Whether Word Copilot was recently moved to a new experience or editing workflow. Whether the disappearance of all prior Word chat history is expected. Whether cross-chat personalization or memory behavior has changed. Whether the previous suggestion-card workflow, editing style, or interaction model can be restored or selected as an option. I understand that Copilot is an AI system, and I do not expect it to behave exactly like a human editor. However, one of the reasons I chose Copilot over competing tools was because it consistently helped me improve my writing while preserving my voice and reducing the amount of editing I had to do myself. After this update, I have found myself relying on Copilot less because it no longer provides the same level of personalized editing assistance, voice preservation, and workflow efficiency that I previously depended on. This change was immediately noticeable and has significantly reduced the value I receive from the Microsoft 365 subscription I purchased specifically to use Copilot in Word. I am not requesting new features. I am trying to understand whether this change was intentional, whether the previous Word Copilot experience is still available, and whether some of these issues may be related to the disappearance of my prior Word Copilot chat history and personalization. If most of these changes are the result of a history or personalization issue, I hope they can be resolved as quickly as possible so I can continue using Copilot the way I did before. However, if the behavior I am seeing is the result of a permanent redesign of the Word Copilot experience, I will need to reconsider whether maintaining my Microsoft 365 Premium subscription continues to provide the value that originally led me to purchase it.
Copilot Keeps Promising to Generate Images but Never Actually Creates Them
I have been experiencing this problem repeatedly with Microsoft Copilot, and it is wasting so much of my time. Whenever I ask Copilot to create an image, it keeps responding with promises that it will generate the image, but it never actually creates one! Instead of generating the image, Copilot continues replying with text, promising to complete the task or saying it will fix the problem. Even when I repeat my instructions, it keeps responding without producing the image I requested. This is extremely frustrating because I waste time waiting, repeating my prompts, and explaining what I want again, but the image never appears. EXPECTED BEHAVIOR: Copilot should actually generate the requested image when I ask it to create one. ACTUAL BEHAVIOR: Copilot keeps responding and promising to generate the image, but no image is ever produced. FREQUENCY: This problem has happened repeatedly. PLEASE FIX THIS! I want Copilot to actually generate images instead of repeatedly promising to create them without delivering any results.Adoption idea: start Copilot Notebooks with one notebook per customer account (sales team example)
I'm a PM on Copilot Notebooks at Microsoft. One pattern we've seen work with sales teams is to start narrow: one notebook per customer account, with the account's CRM notes, decks and emails added as references, shared with the account team. Meeting prep, the team's input and meeting follow-ups (via Capture in OneNote) then all live in one place. Why it works well as a first notebook: It has a clear, ongoing purpose, so people come back to it every week. The content already exists (CRM notes, decks, emails), so nobody starts from a blank page. The whole account team benefits, so sharing it feels natural. Here's a two-minute story of what that looks like: https://youtu.be/Al2VddNfC-o (The story and companies are fictional, inspired by real workflows; some features may be in preview; illustrations and narration were made with AI tools.) Question for champions: when you roll out Copilot Notebooks, what do you recommend as someone's first notebook: per project, per customer or per team? Getting started with Copilot Notebooks: https://support.microsoft.com/en-us/microsoft-365-copilot/get-started-with-microsoft-365-copilot-notebooksReal-world use case: how a sales team runs every account from a Copilot Notebook (2-min video)
Hi everyone, I'm a PM on the Copilot Notebooks team at Microsoft. A pattern we see with enterprise sales teams: one notebook per customer, with CRM notes, decks, workshop notes and emails added as references; the whole account team working from the same context; and customer meetings recorded with Capture in OneNote, so the notes and actions go straight back into the notebook. We turned one of these workflows into a two-minute story: https://youtu.be/Al2VddNfC-o The story and companies are fictional (inspired by real workflows), some features may be in preview, and the illustrations and narration were made with AI tools. For those rolling out Copilot in your organizations: How are your teams setting up notebooks: per customer, per project or per team? What has helped adoption, and what's getting in the way? Getting started with Copilot Notebooks: https://support.microsoft.com/en-us/microsoft-365-copilot/get-started-with-microsoft-365-copilot-notebooks
COPILOT DENIES ACCESS IN BETA VERSION
Hello, I am a Microsoft 365 Insider on the Beta Channel. I recently gained access to the multi-model preview features (Grok and Fable) in Word. While Word was open, my VPN accidentally connected to a restricted region (Russia). Shortly afterward, I was blocked from accessing Copilot and received the following error: "Copilot n’est pas disponible dans votre région." I have since permanently disabled the VPN and returned to my regular home network. However, whenever I rejoin the Beta Channel, the regional restriction immediately returns. I have already tried performing a clean installation of Office, verifying my Windows region settings, and resetting my privacy settings. Unfortunately, none of these steps has resolved the issue. Could this restriction be associated with an account-level setting or a server-side regional eligibility check? If so, is there an official troubleshooting procedure or a Microsoft support team that can review my account's eligibility and help restore access to the preview features? I would appreciate any guidance on how to resolve this issue. Thank you!ر
Microsoft Copilot Desktop App: Work account login loops back – sign out of personal account to fix
If the Microsoft Copilot desktop app repeatedly redirects work-account sign-in to the browser and returns to “Sign in to Copilot”, check whether the browser is simultaneously signed into personal and work Microsoft accounts. Signing out of the personal account may allow the work-account desktop sign-in to complete. I used Copilot to try to investigate my problem with the Desktop App - it would provide a mechanism for me to sign in, but it did so by launching a browser window, whilst the App itself returned to the login screen. That wasn't what I wanted - I have too many browser tabs open already! Copilot went a long way down the networking/proxy route, and then by chance I discovered this very much simpler solution in an identity-session conflict. Symptoms: Copilot desktop app always loops back to showing “Sign in to Copilot” after completing the sign in. The Work authentication appears to be successful. The “Which Copilot experience are you looking for?” screen appears. Choosing the work experience opens copilot.cloud.microsoft in the browser. Desktop app remains signed out and loops back to "Sign in to Copilot". Cause: The browser was simultaneously signed into personal and work Microsoft accounts. Resolution: Signing out of the personal account allowed the desktop work-account login to succeed.October 2026 Microsoft 365 Champion community call | PM
Join our next community call on October 27, 2026, to dive into Copilot in PowerPoint: Brand kits and Skills. Host: Tiffany Lee Guest: Tiffany Neiman, Rolly Seth, Eleanor Huynh Moderator: Jessie Hwang 📢 NOTE: our community call formats are Teams webinars so you must register at https://aka.ms/M365ChampionCallPM to receive the link to join. The join link will be sent to you in email with your webinar registration confirmation. 🗨️ Each call includes an open Q&A discussion section at the end, where you'll have a chance to ask your questions about Microsoft 365. 👋 Was this forwarded to you? Join the Microsoft 365 Champion program today! Champions combine technical acumen with people skills to drive meaningful change. Our community calls are open to everyone, but only Champion program members have access to the presentation resources (access link is in the initial welcome email and in the monthly newsletters). Join now: https://aka.ms/M365Champions. 🎥 The recording will be available on demand on the Driving Adoption community and our YouTube Community Learning channel later in the week.October 2026 Microsoft 365 Champion community call | AM
Join our next community call on October 27, 2026, to dive into Copilot in PowerPoint: Brand kits and Skills. Host: Tiffany Lee Guest: Tiffany Neiman, Rolly Seth, Eleanor Huynh Moderator: Jessie Hwang 📢 NOTE: our community call formats are Teams webinars so you must register at https://aka.ms/M365ChampionCallAM to receive the link to join. The join link will be sent to you in email with your webinar registration confirmation. 🗨️ Each call includes an open Q&A discussion section at the end, where you'll have a chance to ask your questions about Microsoft 365. 👋 Was this forwarded to you? Join the Microsoft 365 Champion program today! Champions combine technical acumen with people skills to drive meaningful change. Our community calls are open to everyone, but only Champion program members have access to the presentation resources (access link is in the initial welcome email and in the monthly newsletters). Join now: https://aka.ms/M365Champions. 🎥 The recording will be available on demand on the Driving Adoption community and our YouTube Community Learning channel later in the week.
