mau
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Business Central MAU not being recognised AND Microsoft Support not really getting it
Microsoft support are currently "asking the product engineers what evidence I need to submit to prove that we have Business Central usage not being correctly accounted for" What I have sent so far: An active subscriptions export from the partner portal I picked one subscription GUID for 7 Business Central licenses as an example It shows them as active and also renewed A "Cloud Product Performance - Business Applications" export from the partner portal This shows the same subscription GUID BUT the Business Central licenses are classified as Common Data Service workload and not Business Central This report shows another subscription for identical licenses is classified as a Business Central workload The problem: The rate used for common data service is much lower than the rate used for Business Central [1000] when calculating the values for partner performance. This impacts our ability to retain our solution partner designations Questions: Anybody else suffering from Business Central licenses attributed to the wrong workload? Anybody got the faintest idea how to convince Microsoft support that the evidence has already been supplied if only they actually analysed it? Is there some obscure reason why a Business Central Essentials license would not be attributable to a rate of 1000?238Views0likes0Comments