Forum Discussion
Mallea
Aug 15, 2024Copper Contributor
Business Central MAU not being recognised AND Microsoft Support not really getting it
Microsoft support are currently "asking the product engineers what evidence I need to submit to prove that we have Business Central usage not being correctly accounted for"
What I have sent so far:
- An active subscriptions export from the partner portal
- I picked one subscription GUID for 7 Business Central licenses as an example
- It shows them as active and also renewed
- A "Cloud Product Performance - Business Applications" export from the partner portal
- This shows the same subscription GUID
- BUT the Business Central licenses are classified as Common Data Service workload and not Business Central
- This report shows another subscription for identical licenses is classified as a Business Central workload
The problem:
- The rate used for common data service is much lower than the rate used for Business Central [1000] when calculating the values for partner performance.
- This impacts our ability to retain our solution partner designations
Questions:
- Anybody else suffering from Business Central licenses attributed to the wrong workload?
- Anybody got the faintest idea how to convince Microsoft support that the evidence has already been supplied if only they actually analysed it?
- Is there some obscure reason why a Business Central Essentials license would not be attributable to a rate of 1000?
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