how-to
3206 TopicsNew to teams: Are multiple outgoing sales lines possible?
Hey everyone! I am the sys admin of my small law firm, and we officially switch to Teams and Microsoft as a phone provider on September 15th. Currently we use 3cx as our PBX and Callcentric as our provider. Most everything is already set up, and waiting for the port. I already have a reception and incoming sales queue set up with a main auto attendant, basically cloning what we have now. We are noticing that our main phone line is being marked as spam when we call out, likely due to it being our main line and our sales dept is going gangbusters. It was suggested we buy multiple sales lines and switch the number our salesperson is dialing from every so often. What I am wondering is: If we purchase a handful of these numbers, is there an easy way to switch what the outgoing number of our salesperson/sales team/sales queue is showing on outgoing calls and is there a way to have incoming calls from each of those numbers funnel into our incoming sales queue, which is often populated with at least two people? For reference, we will no longer be using 3cx after the 15th so everything is under MS's roof. I also asked copilot hoping it would have some insight, but Im not entirely sure if it understood my situation. Any help is appreciated.15Views0likes0CommentsNew Teams Version Approvals Not In Channels
In the latest version you can no longer request an approval in a channel. Instead you need to go to the Approvals section in the side bar, then you can make a general approval request. Is it going to be added back into discussion channels at some point? The current button for Approvals in the channel + button just brings up a search bar that doesn't seem to work.203Views2likes3CommentsIntroducing a new feature on Microsoft Teams: "Save this message"
Exciting news - alongside pinning your posts/messages, you can now save them too. All your saved messages will be neatly organized under the "Saved" menu within Teams, right below the "Followed Thread" section. Look out for a special icon marking your saved messages for easy reference. And the best part? You have the flexibility to unsave messages whenever you wish. Stay organized and never lose track of important information with this handy294Views1like1CommentHow to pin a post in Microsoft Teams group chats and channel chat.?
➡️Now, you can highlight key messages by pinning them in your chats. This video will guide you step by step on how to pin posts in 1:1 chats, group chats, and Team Channel chats 📺Check out the Video in this link https://www.youtube.com/watch?v=jkPDOs3uVPQ86Views0likes0Commentsremoving an unused account from the welcome screen
I share an office computer with several colleagues and when I turn it on I see the Teams welcome screen with several accounts of those who have used it, including a former colleague who no longer works with us. I want to remove her name, but I don't know how. I have removed her account in the general Windows settings, but her name is still there in Teams and gives me a little trigger every time (she left to avoid mobbing charges...) How can I make Teams forget about her?Solved4.3KViews2likes4CommentsRespond to Teams Messages with Multiple Emoji Reactions
The need for more nuanced responses to Teams chat and channel messages can apparently be met through multiple emoji reactions instead of a basic one-emoji response like a smile or thumbs up. In any case, users can add up to 20 emojis in response to Teams chat and channel messages. The possibilities of what 20-emoji combinations might communicate are endless, or so it seems. https://office365itpros.com/2025/06/06/multiple-emoji-reactions-teams/7.3KViews1like4CommentsSettings layout in Teams channels for Posts/Threads
Hello, Microsoft has rolled out the new chat layout in Teams channels. I've seen the associated documentation and its arguments in favor of this feature, but several users in my organization still want to use the classic layout (as a post for each message) rather than threaded layouts, as this is better suited to their business. I found several documents indicating that the layout can be set when the channel is created or changed later (https://adoption.microsoft.com/files/microsoft-teams/Threads-layout-in-Microsoft-Teams-channels.pdf). However, I can't find this setting on either the web version or the heavy client (https://cxcs.microsoft.net/static/public/messagecenter/neutral/01e0fd3a-ddc6-4db3-b411-100f86febf85/5fdfc3d6287306c4fc54112660c2fb9ed86d4f94.png). Currently, each new Teams or channel only presents a Thread layout, and there's no way to choose. Do you have any information on how to choose a layout? Is this a setting that needs to be enabled in the Teams admin console? Thanks in advance.Solved152Views0likes3CommentsStarLeaf + Teams integration
Hi all, I have a user that wants to integrate StarLeaf into one of his Microsoft Teams group. He is not the owner of the group. The issue he reported: "Currently, Starleaf for Teams is installed, but when there is any attempt to setup using the integration token generated from our systems admin in Starleaf, an error occurs." The link for instructions he used: https://support.starleaf.com/integrating/starleaf-for-microsoft-teams/#3-Install+StarLeaf+for One of the errors he gets: "Something went wrong. Reinstall StarLeaf for Teams." Any idea of what to do? Kind regards, Dino1.5KViews1like5CommentsMusic Status change based on Spotify/YouTube Music etc.
Is there anything about changing Microsoft Teams' status to "Listening to X" based on what we are currently listening to on Spotify or YouTube Music etc ? Or is there any development about this currently? It would be cool like back in old MSN days 😄36KViews3likes7CommentsWhy does Teams show the <title> but not other meta tags when a page requires authentication?
Hi there, I'm writing a HTML meta tag for displaying more info when pasting the link to the HTML in the chat, which falls under the category of basic meta data (https://learn.microsoft.com/en-us/microsoftteams/platform/messaging-extensions/how-to/link-unfurling?tabs=desktop%2Cjson%2Cadvantages). It looks something like this <meta property="og:description" content="A concise description to appear in Teams preview." /> However, the HTML page is in the corporate server that requires authentication (e.g. corporate login). When I copy the link from Microsoft Edge and paste the link in the chat, I notice that: The link is transformed to the content of `<title>` of the HTML page The description of specified by the meta tag is not showing and I'm wondering why is that? For example, does it rely on my local browser to send a request (which should be able to fetch the meta tag)? or does it use Microsoft server to crawl the webpage (which should not be able to fetch the meta tag)? Is there any documentation or material that explain how Teams handle this issue? As for question 1, I believe it is because when copying a link from Microsoft Edge, it added extra information of the link, so that Teams has the ability to get the title instead of retrieving it from a HTTP request. Otherwise, it should be able to fetch the meta tag as well. Thank you for the help26Views0likes0Comments