Adding domain to Office 365 caused outlook to point to office 365 instead of on-premises exchange
Dear All, i have the following situation and need an advice please: * We have office 365 account for using Microsoft Apps with 80 users added to it with abc.onmicrosoft.com domain. * We have Exchange 2013 server on premise with our abc.net domain with the same usernames available on office 365 admin center. * We added our abc.net domain to the admin center as a second domain so that the users can access Teams, One drive and other Apps using the same email address abc.net instead of abc.onmicrosoft.com. The license is Microsoft Business Standard. * Everything went fine at the beginning and then outlook started pointing to the office365 accounts instead of the on premise Exchange server although when the domain added, the option of not connecting the services was selected. is there a way to use the same domain and keep services separated? thank you
Transfering domain.com to domain.onmicrosoft.com account
OK, so finally, I got around to trying again. Previously, I got to entering the domain, then the user name and told to wait for an email that never came. This time, the email finally came. As a "you have been invited to join the Microsoft Store for Business" email .. nothing to do with "domain sign up". Signed out of the domain.onmicrosoft.com and into my domain.com account as per instructions. Now it asks to verify my domain with a TXT record. Fair enough, easy to do. However, to do it, I must disconnect from my current host's DNS. Though they are fairly unresponsive knowing that they're going to lose our web and email hosting business, I guess if there is an issue, I can always reconnect it. BUT, I'd like to be pre-informed before I make this move to minimize down time and looking blankly wondering "what next". After the steps listed here, at step 8, when it says "finished", does it port my 49 users from domain.onmicrosoft.com onto the new domain.com account? Or at the very least, will the two domains will join in one organization? https://docs.microsoft.com/en-US/microsoft-365/admin/setup/add-domain?view=o365-worldwideCan't register my domain
Hi there! I can't seem to register my domain on O365. I get to this screen and the email never arrives in my Zimbra, which I am migrating from. Zimbra is working fine though as I tested sending email to myself. It could well be because of this: While testing the product, a few people signed up for a free O365 personal account with our domain in their signup email: jeremy@domain.com However, we have 47 Business Essentials licences now for the company and we'd like to regain our domain for the company. We are currently just using Teams / OneDrive on the @domain.onmicrosoft.com address, but we would like to use Outlook too for our email. I checked both my current Zimbra mail AND the Outlook.com email I signed up with the same email address. Unfortunately, I don't see the Microsoft email there in either account. Where do I go from here? Thanks!
Redirect SharePoint Website to new Homepage.
Hello, my problem is that if you follow the URL (created by system account): "https://companynamexyz.sharepoint.com" (Page A) via mobil, as a normal user you will end on: "https://companynamexyz.sharepoint.com/_layouts/15/touchapp.aspx?Mode=TeamSite&Page=ListOfApps&Path=" (Page B) But I want to redirect the User to our original Intranet Homepage. (Page C) So I managed to at a webpart script and redirect the User if they open Page A on a Computer. Unfortunately this doesn't work for mobil devices. Page C is already set as Homepage. I can't edit Page A in Admin-Center. Is there a different way to successfully end on Page C if you open Page A on any device? Thank you in advance. Best Regards, AdrianInability of Service Provider to be a Multi-Tenant Organization (PREVIEW)
Hello, I'm new here, so pardon me if I'm doing this wrong. My boss has asked me to check into this Multi-Tenant Organization thing and I was able to create it on our tenant. However we are a Service Provider organization and upon inviting another Tenant, I was awarded with this error: "Error-Action 103: Service providers cannot be part of a multi-tenant organization." Is this reall a thing, and we won't be able to configure this to ourselves? I mean, we are a group and we have two tenants, we need to allow comunication between them both, and this seemed like a good starting point. Can you guys help me out on this?
How to- and impact of combining users in Microsoft 365
Hi, We have our domain "domain.com.ar" and bought the same domain name but with only ".com" ("domain.com") to operate in other countries. First we created a new users using the new domain because we didnt know the impact it will have in our business to change the mail address for old users. Now we want to merge them together. Our solution is to add "email address removed for privacy reasons" as alias and then set it as primary mail address, is that correct? So we need to delete the user we created to add it. And the problem is that we dont want to lose anything for those temporary accounts. -Users: tomas @ domain . com .ar -Temporary users: tomas @ domain . com We want to know How to merge them together and leave email address removed for privacy reasons as primary without losing anything from both users? Impacts this will have. Best regards, Tomas CossaraNeed assistance: Unable to Remove GoDaddy as Partner/Reseller and Unfederate the Domain actus.law
I have been trying to resolve this issue for nearly four weeks, and been through many troubleshooting sessions and telephone calls with Microsoft Support, but this seems extremely complicated: The domain actus.law is owned by the Danish law firm Actus Law, and is registered with GoDaddy as the domain registrar. The Microsoft 365 tenant was originally created and federated by GoDaddy, who acted as the delegated administrator (via DAP/GDAP). On advice from a Microsoft Sales Advisor, Actus Law purchased a Microsoft 365 Business Standard license directly through Microsoft connected to the above tenant with the goal of managing the tenant independently through the Microsoft 365 Admin Center — without GoDaddy's involvement, beyond being the registrar. After the purchase it was impossible to manage users/licenses/domains in the Microsoft 365 Admin Center, as the domain is federated and therefore all requests always get redirected to GoDaddy. It was therefore not possible to verify the domain or create any users. I contacted Microsoft Support on 8 May, where I was told that the way forward was to delete current DNS records and remove GoDaddy's partnership privileges in the Microsoft 365 Admin Center. We therefore deleted all GoDaddy's delegated administrative privileges (GDAP/DAP) on 8 May 2025 and requested GoDaddy to end the reseller relationship. After this the support agent closed the ticket. This was handled through Support Ticket #2505081420003154. GoDaddy afterwards confirmed that they have removed all rights and that the domain is free to be unfederated. However, this did not solve the problem, since GoDaddy is still registered as partner and the domain is still federated. Therefore I am not allowed to make any changes and I always get redirected to GoDaddy when trying to manage anything in Microsoft 365 Admin Center. On 9 May I contacted Microsoft Support again and asked to disconnect the tenant from GoDaddy so I can manage everything in Microsoft 365 Support Center. This was under the Support Ticket #2505091420000046. The assigned agent tried during multiple weeks to troubleshoot and fix the problem with PowerShell commands using both MsolService and Microsoft.Graph, but always ended up getting access errors or insufficient privileges to perform the change in authorization from federated to managed. It has also not been possible to delete GoDaddy as partner. On 20 May I was asked to contact GoDaddy again to make sure that they had removed themselves as partner, and I got the following confirmation in writing from GoDaddy's Advanced Technical Support: "The Microsoft 365 organization for actus.law is no longer associated with GoDaddy. You can now reach out to Microsoft directly and receive support for a password reset for any admin user you need to access, or any other support issues. NOTE: If the domain is still set to use GoDaddy’s email login system you will need to ask Microsoft to “un-federate” the domain." On 21 May I explained GoDaddy's response in an email to the assigned agent, but now the agent simply stopped responding to my emails. I sent a reminder after 5 days, but did not get any response. On 28 May I called Microsoft Support and was assigned a new agent. That agent told me to contact GoDaddy, as it seems they still have visible GDAP, and only GoDaddy can remove that. Then the agent closed the ticket. I tried to contact GoDaddy afterwards, but they told me that the reseller relationship/GDAP was completely removed from GoDaddy's side on 8 May 2025 and all changes have propagated. However, since all GDAP/DAP had already been deleted at that point (which was done on 8 May, see above under number 4), GoDaddy could not remove it in Microsoft's systems according to the normal procedure so it is correctly reflected in the Microsoft 365 tenant. So they asked me to contact Microsoft Support again and explain the situation. WHAT I WANT TO ACHIEVE: I want GoDaddy completely removed as partner/administrator from my tenant and the domain actus.law to be "managed" and not "federated", so I can manage everything directly in the Microsoft 365 Admin Center and use my Microsoft 365 Business license. CURRENT STATUS: GoDaddy says everything has been removed on their end and that only Microsoft can now unfederate the domain. Microsoft Support says GoDaddy still needs to remove DAP/GDAP — but I cannot see their DAP/GDAPS anywhere in the Admin Center, and GoDaddy says they’ve already done it. Does anyone have an idea of what to do in this situation? I would appreciate any help, I feel completely stuck, and I am unable to set up any users or mails 😒
