The AI job boom continues: Build the skills that move business forward
Discover new AI powered business Certifications to validate the skills that matter most. Gretchen LaBelle: Copilot + Agents Learning Portfolio Manager, Global Skilling Tarek Saleh Eldin: Content Publishing Manager, Global Skilling In Part 1 of this series, The AI job boom is here. Are you ready to showcase your skills?, we explored how Microsoft Certifications across AI, cloud, and security are evolving to keep pace with a rapidly changing job market. AI is no longer a niche capability. It’s becoming foundational across roles, reshaping how work gets done, and redefining how professionals create impact. This post picks up that thread. As organizations move from experimenting with AI to operationalizing it at scale, big changes are happening in business solutions roles. These shifts demand the ability to apply AI in real business contexts, redesign processes, build intelligent apps and agents, and lead transformation responsibly across the organization. Earlier this year, Microsoft introduced four new AI business solutions Certifications: Microsoft Certified: Agentic AI Business Solutions Architect (Exam AB‑100) Microsoft 365 Certified: Copilot and Agent Administration Fundamentals (Exam AB‑900) Microsoft Certified: AI Business Professional (Exam AB‑730) Microsoft Certified: AI Transformation Leader (Exam AB‑731) Together, these Certifications map to the critical roles in an AI‑driven workplace, from business practitioners and IT administrators to solution architects and transformation leaders. Building on that foundation, we’re launching new Certifications to help amplify human skills for AI-powered roles in the business landscape. New AI business solutions credentials: April 2026 and beyond Additional new Certification exams begin rolling out in beta starting in April 2026, with more releases over the following months, and going live later this year. The Microsoft Certified: AI Agent Builder Associate Certification is designed for tech pros, including developers, AI engineers, and architects, who are pushing AI agents beyond out‑of‑the‑box scenarios to implement production‑ready Microsoft Copilot Studio agents and multi‑agent solutions capable of sophisticated processes, workflow automation, and enterprise integration. Exam AB-620 beta and training available in April 2026; exam expected to go live in June 2026. The Microsoft Certified: Dynamics 365 Contact Center AI Engineer Associate Certification is designed for contact center engineers and solutions pros who design and run modern contact center as a service (CCaaS) solutions with Dynamics 365 Contact Center and service‑oriented autonomous agents. This Certification goes beyond routing and channels, focusing on how AI, Microsoft Copilot, and agents deliver scalable, always‑on service across voice and digital channels. Exam AB-250 beta and training available in June 2026; exam expected to go live in August 2026. The Microsoft Certified: Dynamics 365 Sales AI Consultant Associate Certification is for modern sellers who design and operationalize AI‑powered sales solutions across the lead‑to‑cash lifecycle, emphasizing Copilot-driven productivity and insights, AI-powered opportunity research and qualification, agent configuration and lifecycle management, and secure, scalable automation aligned with governance and responsible AI. Exam AB‑210 beta and training available in May 2026; exam expected to go live in June 2026. The Microsoft Certified: Intelligent Applications Builder Associate Certification equips Microsoft Power Platform pros to build for an AI-first world, where apps, agents, automation, and models work as one. It validates the skills to use Copilot and natural language to design intelligent solutions, embed agents across experiences, and ship responsibly with strong governance and application lifecycle management. Exam AB-410 beta and training available in April 2026; exam expected to go live in June 2026. The Microsoft Applied Skills: Build an agent-first app credential validates learners’ ability to build an app that surfaces a Copilot Studio agent and to craft prompts that make the agent genuinely effective, not just functional. This credential is part of the broader Microsoft Certified: Intelligent Applications Builder Associate (Exam AB-410) Certification journey, serving as a fast, accessible entry point for those looking to get started with agent-first development before pursuing the full Certification. Credential and training expected to go live in June 2026. Refresh: The Microsoft Certified: Power Platform Fundamentals Certification (Exam PL-900) is being updated with a streamlined, one-day instructor-led course and a new training program. These improvements are designed to align with the AI-powered Microsoft Power Platform and to make it easier than ever for learners to start building confidently. Training and courseware updates are scheduled for June 2026, with minor exam changes planned at the same time to reflect these enhancements. Retiring Certifications: What you need to know We’re committed to keeping our Certifications portfolio aligned with latest technology. As we launch new Certifications, we also retire some older credentials to keep the portfolio mapped to evolving roles. The following table itemizes what’s changing and provides key dates for Certification and training retirements in 2026. If your Certification is eligible for renewal, please renew it before the retirement date. Retiring Microsoft Credential Credential and exam retirement date Planned training retirement date Related new Credential Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate (Exam MB-280) July 31, 2026 July 31, 2026 Microsoft Certified: Dynamics 365 Sales AI Consultant Associate (Exam AB-210) Microsoft Certified: Power Platform Functional Consultant Associate (Exam PL-200) August 31, 2026 August 31, 2026 Microsoft Certified: Intelligent Applications Builder Associate (Exam AB-410) Microsoft Certified: Dynamics 365: Finance and Operations Apps Solution Architect Expert (Exam MB-700) June 30, 2026 June 30, 2026 No new Certification is planned. To stay up to date with these technologies please refer to the Microsoft technical documentation. Microsoft Certified: Power Platform Solution Architect Expert (Exam PL-600) June 30, 2026 June 30, 2026 Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Expert (Exam MB-335) June 30, 2026 June 30, 2026 Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate (Exam MB-240) June 30, 2026 June 30, 2026 Microsoft Certified: Power Automate RPA Developer Associate (Exam PL-500) June 30, 2026 June 30, 2026 Microsoft Applied Skills: Create and manage model-driven apps with Power Apps and Dataverse June 30, 2026 June 30, 2026 Microsoft Applied Skills: Build an agent-first app Note: The recently released Microsoft Certified: Agentic AI Business Solutions Architect Certification (Exam AB‑100), although not a direct replacement for the retiring Certifications listed here, is the flagship expert‑level Certification, spanning a significantly broader scope and covering agentic architectures, AI‑driven solution design, and end‑to‑end business impact. If you currently hold one of the retiring expert-level Certifications (associated with Exam MB‑700, Exam PL‑600, Exam MB-335, Exam MB-240, or Exam PL-500), consider pursuing the Microsoft Certified: Agentic AI Business Solutions Architect Certification (Exam AB‑100) as your next step. Navigating the transition: FAQs The following questions and answers can help you determine how these retirements and expanded portfolio could impact your learning journey: Q. Why is Microsoft implementing these updates? A. Microsoft Credentials are valuable, as is the time you spend earning them. With the ongoing evolutions in technology, it’s essential that we keep the credentials up to date so we can help you stay aligned with latest skills and trends. We’re implementing these updates to provide a valuable path forward to keep up with the latest skills. Q. I’ve already earned one of the retiring Certifications. What happens now? A. If you’ve already earned any of the retiring Certifications, your credential remains valid until it expires. Retirement does not revoke or invalidate Certifications that were earned while the exam was active. They show your continued dedication to staying up to date and learning new skills in this ever-changing technical landscape. Q. What if a Certification that’s retiring is part of the prerequisites for an expert-level Certification? A. If a retiring Certification is required for an expert-level Certification, the requirements for that expert-level Certification will be updated as needed. The retiring Certification will be removed from the requirements and replaced (as appropriate) with a new associate-level Certification. If you’ve earned an expert-level Certification by earning an associate-level Certification that’s now retiring, you’ll continue to hold the expert-level Certification as long as you renew the expert-level Certification when it’s eligible. After you’ve earned a Certification, and if you renew it when it’s eligible, you hold it until it expires. If you’ve earned an associate-level Certification that’s a requirement for an expert-level Certification and that associate-level Certification hasn't expired, it can still satisfy the expert-level requirement. Be sure to meet all the requirements for the expert-level Certification before the associate-level Certification expires. Expired Certifications cannot be used to meet the requirements for an expert-level Certification. Q. Can I renew a soon-to-retire Certification? A. Yes, as long as it’s eligible for renewal and you renew it before the Certification officially retires, you can renew a soon-to-retire Certification. Please note that Fundamentals Certifications don’t expire. Q. Is there a direct transition path from a retiring Certification that I’ve already earned to the related new Certification, or do I need to pass the new exam? A. To earn the new Certification, you need to pass the new exam, since the new exam and the old one don’t measure the same skill sets. Q. I’m preparing for an exam that’s retiring. What should I do? A. The time you spend preparing for an exam and earning a Certification never goes to waste. If you’re actively preparing for an exam that’s retiring and a replacement exam has been announced: If you’ve already registered for the exam, you can continue preparing for it and take it while it’s still available. Keep in mind that after the exam retires, you won’t be able to retake it if you don’t pass, and you won’t be able to renew it. Exam registration ends on the same day that the exam retires. If you haven’t registered for the exam and there’s a related new exam, we strongly recommend that you prepare for and take the new exam instead, as noted in the following table. If you’re not close to testing for this exam Prepare for and take this exam instead Learning path and instructor-led training expected to be available in Exam MB-280 Exam AB-210 April 2026 Exam PL-200 Exam AB-410 April 2026 If you’re preparing for Exam PL-900 to earn the Microsoft Certified: Power Platform Fundamentals Certification, the new Course PL-900 will be available at the end of June 2026. If you’re preparing for Exam MB-335 to earn the Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate Certification, Exam MB-700 to earn the Microsoft Certified: Dynamics 365: Finance and Operations Apps Solution Architect Expert Certification, or Exam PL-600 to earn the Microsoft Certified: Power Platform Solution Architect Expert Certification, consider preparing for and taking Exam AB-100 to earn the Microsoft Certified: Agentic AI Business Solutions Architect Certification, the new flagship expert‑level Certification for solutions architects, available now. Note that to earn the Certification, you must pass Exam AB-100 and you must also have a current associate-level Certification. Q. How might these updates impact partner competency requirements? A. To track whether and how these updates might impact partner competency requirements, go to Solutions Partner for Business Applications in the Partner Center. The bigger picture AI is transforming not only what technology can do but also who does the work and how. Whether you’re building agents, designing intelligent apps, transforming sales, or leading enterprise AI strategy, there’s now a Certification that reflects the real skills your role demands. These Certifications can help ensure that you’re not only ready for AI-driven work but you’re also leading it. We’ll share updates for the new AI business solutions Certifications, including beta exams and go-live dates, on The Skills Hub Blog. Stay tuned! Explore more Microsoft Credentials on AI Skills Navigator.From AI‑Curious to Agent‑Builder in Microsoft 365 (No Code)
Hi everyone, I keep getting the same questions in my inbox: “How do I start learning AI?” “Can I build an AI Agent without knowing how to code?” So I put together a simple, beginner-friendly blog focused on Microsoft tools like Copilot and Copilot Studio - perfect for anyone starting from zero. 👉 Check it out here: https://medium.com/@sajeda27/from-ai-curious-to-agent-builder-no-code-required-46f845458a97 If you find it useful, feel free to share it with someone who’s been asking the same questions 🙌ESPC25 – Dublin | Microsoft event guide
ESPC25 | Come curious. Leave inspired. European SharePoint Conference 2025 | Dublin, Ireland | December 1–4, 2025 | SharePointEurope.com. Your guide to ESPC25 Dublin, Ireland, is one of the most dynamic and innovative tech cities in Europe, making it the perfect place for in-person, in-depth learning at the European SharePoint Conference—now simply branded as ESPC25—December 1–4, 2025. As the celebrated Irish writer Edna O’Brien once said, “Hospitality is the cornerstone of the Irish heart.” This spirit of warmth and welcome is sure to be felt throughout your stay in Dublin during ESPC25. You will have the opportunity to learn from experts, network with peers, and discover new technologies that can help you achieve your goals. The event and city have something for everyone: inspiring keynotes, in-depth sessions and workshops, community, art and culture, and many festive moments. Explore powerful new AI capabilities for every role and function: Diving into Microsoft 365, Microsoft 365 Copilot, Power Platform, and more, you’ll discover how Microsoft is transforming the way we work today—and get a firsthand look at the future of work itself. You’ll find content delivered by the world’s best Microsoft 365 and Copilot Studio experts, including many Microsoft leaders and employees from the product teams. In this pre-event guide, we list all the Microsoft-led sessions below so you can prepare for what awaits you alongside community and MVP expert sessions. There will be plenty of opportunities for you to learn, share, and engage: Evening gatherings, the attendee party, and our Innovation Hub with Microsoft product demo stations, a Promptathon, Vibe Coding, a place to network with your peers, a dedicated community space, the Inspire Stage, and 1:1 meeting spaces are all within the Expo Hall alongside all the wonderful event sponsors. The 101 on ESPC25 What: ESPC25 Where: The Convention Centre Dublin, Spencer Dock, North Wall Quay, Dublin 1 D01 T1W6, Ireland When: December 1-4, 2025 (keynotes, sessions, tutorials, workshops, and more) Presenters: 120+ sessions (35+ Microsoft-led), 115+ speakers (MVPs, RDs, Microsoft and community members); check out Microsoft-led keynotes, tutorials, and sessions Cost: From €695 + VAT (one day) to €1645 + VAT (four day) Enjoy an additional €200 discount with our exclusive community discount code: ESPC25COMM Primary social: Join in and follow @ESPC_Community (Twitter) and ESPC (LinkedIn); use hashtag #ESPC25 About ESPC ESPC25 offers you affordable, world-class learning and networking at your fingertips. Join in 120+ sessions covering: Microsoft 365 Copilot, Copilot Studio, AI and agents, SharePoint, Microsoft Viva, Microsoft Teams, Microsoft 365 adoption, governance, admin, intranets, and more. Over the years, ESPC has visited some of the most incredible cities: from the charming streets of Copenhagen and the historic beauty of Berlin to the vibrant culture of Prague, and the dynamic atmosphere of Amsterdam. Even during the COVID-19 pandemic, ESPC kept the excitement alive with engaging online events! The European SharePoint Conference (ESPC), now known simply as ESPC, is one of the largest and most prominent events in Europe dedicated to Microsoft technologies, particularly Microsoft 365 and Azure. It began in 2011 in Berlin, Germany, as a platform for discussing SharePoint and related Microsoft technologies. Over the years, ESPC expanded its scope to include other tools in the Microsoft ecosystem, reflecting the industry's trend toward digital transformation and cloud adoption. ESPC has grown to become the largest independent European event for Microsoft technology users, serving as a crucial knowledge hub and networking space. It continues to play a vital role in educating the tech community on best practices for using SharePoint, Microsoft 365, and Azure to enhance productivity, collaboration, and security in the modern workplace. Review past ESPC events: 2025: Dublin, Ireland 2024: Stockholm, Sweden 2023: Amsterdam, Netherlands 2022: Copenhagen, Denmark 2021: Online (due to COVID-19) 2020: Online (due to COVID-19) 2019: Prague, Czech Republic 2018: Copenhagen, Denmark 2017: Dublin, Ireland 2016: Vienna, Austria 2015: Stockholm, Sweden Review all Microsoft keynotes and sessions below: Start building your schedule today! Microsoft keynotes (All times represented in local Dublin time) Opening keynote: The New Frontier of Work: Copilot, AI, and the Future of Microsoft 365 Jeff Teper, President of Collaborative Apps and Platforms , Microsoft with Miceile Barrett, Zach Rosenfield, Alex Weingard, and Michel Bouman Tuesday, Dec. 2, 9:00–10:00 AM Day one PM keynote: From One to Many: The future of AI is Collaborative Jaime Teevan, Chief Scientist and Technical Fellow, Microsoft Tuesday, Dec. 2, 2:00–3:00 PM Day three keynote: Beyond the Prompt: Building an AI-Resilient Career with Power Skills Heather Cook, Principal Customer Experience PM, Microsoft Karuana Gatimu, Director, Customer Advocacy, Microsoft 365, AI and Agents Thursday, Dec. 4, 9:00–10:00 AM Community keynotes Will AI Become Intelligent? Rafal Lukawiecki, Data Scientist at Tecflix, Ireland Wednesday, Dec. 3, 9:00–10:00 AM Hacker’s Perspective on New Risks: Revising the Cybersecurity Priorities for 2025 Paula Januszkiewicz, Founder and CEO, CQURE Inc. and CQURE Academy Tuesday, Dec. 2, 4:45–5:45 PM Microsoft sessions (All times represented in local Dublin time) Breakout sessions: (60 min, in-person) Latest Innovations in Microsoft 365 Copilot Chat Speaker: Connie Welsh, Bryan Wofford Tuesday, December 2, 2025, 10:15 AM | Session Code T8 What’s new in Copilot Studio Speaker: Antonio Rodriques Tuesday, December 2, 10:15 AM | Session Code T9 SharePoint as the Intelligence Backbone of Copilot Speaker: Zach Rosenfield Tuesday, December 2, 11:45 AM | Session Code T18 IT Excellence in the AI era: Managing Copilot and Agents for Impact and Control Speaker: Ben Summers Tuesday, December 2, 3:15 PM | Session Code T26 AI in Action: Microsoft's Approach to Internal Communications Speakers: Adam Barzel, Anna Pope, Darina Sexton Tuesday, December 2, 3:15 PM | Session Code T27 Woman in Tech & Allies Panel Speaker: Heather Cook, Danielle Moon and Karuana Gatimu Tuesday, December 2, 3:15 PM | Session Code T28 Microsoft Teams: What's New and What's Next Speaker: Alex Weingart Wednesday, December 3, 10:15 AM | Session Code W8 MCP (Model Context Protocol) in action in Microsoft 365 Copilot Speaker: Paolo Pialorsi Wednesday, December 3, 10:15 AM | Session Code W9 Microsoft Teams as Your AI-Driven Work Hub Speaker: Kartik Datwani Wednesday, December 3, 10:15 AM | Session Code W18 Building Intelligent Content Apps for the Copilot Era Speakers: Steve Pucelik, Shreyas Saravanan Wednesday, December 3, 2:00 PM | Session Code W27 OneDrive Updates: Smarter Storage, Seamless Sharing Speakers: Miceile Barrett, Lincoln DeMaris, and Jason Moore Wednesday, December 3, 2:00 PM | Session Code W28 AI Intranet: Creating and Managing High Quality Content on the Intranet of Tomorrow Speaker: Katelyn Helms Wednesday, December 3, 2:00 PM | Session Code W30 AI-Enhanced Planning: Innovations in Planner & Project Manager Agents Speaker: Howard Crow Wednesday, December 3, 3:15 PM | Session Code W38 AI Risk Management: From Oversharing to Strategic Oversight Speakers: Gabriel Tiberiu Damaschin, Nishan DeSilva Wednesday, December 3, 4:45 PM | Session Code W45 Streamlining Core Operations with AI Automation Speaker: Antonio Rodriques Wednesday, December 3, 4:45 PM | Session Code W44 Understanding Copilot Extensibility: a practical guide Speakers: Vesa Juvonen and Paolo Pialorsi Thursday, December 4 ,10:15 AM | Session Code TH8 Agents Among Us – Governance for the Agentic Era Speaker: Sesha Mani Thursday, December 4 ,10:15 AM | Session Code TH 9 Creating AI Agents for People and Platforms Speaker: Nandakishor Basavanthappa Thursday, December 4, 11:45 AM | Session Code TH14 Windows AI: Powering Progress Across the Globe Speaker: Vikas Malekar Thursday, December 4 ,11:45 AM | Session Code TH15 Accelerating Copilot Adoption Across Your Organization Speakers: Karuana Gatimu, Bryan Wofford Thursday, December 4, 11:45 AM | Session Code TH16 True Stories of Copilot in Action Speakers: Connie Welsh, Danielle Moon Thursday, December 4, 2:00 PM | Session Code TH 28 Fireside Insights: Driving Value and Business Growth with AI Speaker: TBA Thursday December 4 15:15 | Session Code TH37 Lightning talks (20 minutes, in person) - Innovation Hub Supercharge Your Projects with Microsoft 365 Community Tools Speaker: Vesa Juvonen Tuesday, December 2, 10:15 AM Building Copilot with community-led engagement Speaker: Anna Pope Tuesday, December 2, 10:40 AM Managing your brand for career management Speaker: Karuana Gatimu (MCAG) Tuesday, December 2, 11:45 AM Empowering Community Builders: MGCI & Communitydays.org Speaker: Heather Cook Tuesday, December 2, 12:05 PM Your Day, Your Way: Personalized AI with OneDrive Speaker: Miceile Barrett Tuesday, December 2, 12:30 PM Security First Powering AI Transformation Speaker: Sesha Mani Tuesday, December 2, 4:45 PM Unlocking SharePoint Advanced Management for Copilot Success Speaker: Michael Holste Tuesday, December 2, 5:10 PM Fast-Tracking Value with the Copilot Success Kit & Scenario Library Speaker: Bryan Wofford Wednesday, December 3, 10:15 AM How to find learning Opportunities Everywhere Speaker: Adam Harmetz Wednesday, December 3, 10:40 AM Copilot readiness & resiliency with Microsoft 365 Backup & Archive Speaker: Kaustubh Chaudhary, Michael Holste Wednesday, December 3, 12:05 PM Unlock SharePoint Embedded integration with Power Platform Connectors Speaker: Steve Pucelik Thursday, December 4, 10:15 AM Microsoft Teams: Day-to-Day AI Speaker: Alex Weingart Thursday, December 4, 10:40 AM Driving Business Value with Copilot Analytics and ROI Measurement Speaker: Manas Kumar Biswas Thursday, December 4,11:45 AM Understanding Copilot APIs Speaker: Paolo Pialori Thursday, December 4, 12:05 PM Migration in Motion: Simplify, Secure, and Scale with Microsoft 365 Speaker: Manas Vishal Lodha Thursday, December 4, 12:30 PM Inspire Track (60 minutes, in person) - Inspire Stage Good Thing We Like Our Copilots CANCELLED: How Your Job Will Evolve in 2026 into AGENTBOSS! Speaker: Dona Sarkar Tuesday, December 2, 10:15 AM | Session Code: Inspire 2 How To Thrive in Your Tech Career: Managing Burnout and Boredom Speaker: Adam Harmetz Wednesday, December 3, 11:45 AM | Session Code: Inspire 6 Managing your brand for career management Speaker: Karuana Gatimu Thursday, December 4, 11:45 AM | Session Code: Inspire 10 Cultivating Trust and Leadership Excellence through Mentorship and Leadership Speaker: Heather Cook Thursday, December 4, 2:00 PM | Session Code: Inspire 11 Innovation Hub and Lightning Talk Theater The Microsoft Innovation Hub at ESPC is a vibrant, multi-zone environment crafted to ignite new ideas, showcase cutting-edge prototypes, and shape the future of Microsoft 365 and Microsoft 365 Copilot. Here, creativity and technology intersect, providing a dedicated space for developers, architects, consultants, and strategists to explore the forefront of innovation. The Innovation Hub is designed to foster collaboration, highlight emerging technologies, and collect real-time insights from the wider Microsoft 365 community. You can meet with Microsoft Product Team members and Microsoft MVPs! You’ll find the Microsoft Innovation Hub in the ESPC Expo Tuesday through Thursday. Each day on the Innovation Stage in Zone 1 you will find Lightning Talks for live demonstrations and peer learning in a compact format. And don't miss the SharePoint 25th Birthday Celebration and the Innovation Awards, Tuesday evening at 5:45 PM. Within Zone 2, you will find Future Tech Demos daily during breaks and lunches. The Microsoft team and MVPs will be on hand to walk you through dynamic demos: Agents/Copilot Studio, Developer, Microsoft 365 Copilot and SharePoint and One Drive. Get connected in the Zone 3 Feedback Loop Lounge and leave your thoughts on our survey for a chance to win daily prizes. And finally, meet in the Zone 4 Ideation Lounge each afternoon for guided workshops including a Promptathon and Vibe Coding activities in an environment specifically designed to encourage creativity and collaborative thinking. This event guide will continue to update as we finalize more of our activations. Stay tuned! Shout out to event leads and community members Sarah McNamara, Kevin Monahan, Ella Murphy, Bridgette Robertson, John, and Sarah G, and the #ESPC25 team for putting together ESPC25, corralling all speakers and content, and for supporting and promoting the knowledge and expertise to promote the world-class Microsoft 365 tech community around the world. Cheers, Heather Last, a glimpse of the ESPC event experience:Microsoft Copilot Studio: Créer et déployer un chatbot
Qu’est-ce que Copilot Studio ? Copilot Studio est un outil faisant parti de Microsoft 365 qui permet de créer facilement des Chatbots. Un Agent Copilot est capable de discuter avec les utilisateurs en langage naturel. Ils peuvent répondre à des questions, guider les utilisateurs ou même déclencher des actions comme envoyer un courriel ou récupérer des données. Un outil sans code Avec Copilot, pas besoin d’avoir une connaissance en programmation. Son interface est simple, on peut écrire des questions, définir des réponses, ajouter des boutons et même le connecter à d’autres services comme Power Automate, SharePoint ou la Dataverse. Un grand avantage : Décrire pour créer Avec Copilot Studio, on peut décrire en quelque lignes ce que l’on veut que notre chatbot fasse, et Copilot Studio génère automatiquement un chatbot de base avec des sujets et des réponses. Exemple : « Tu es un assistant virtuel pour les étudiants d’une université. Tu réponds aux questions sur les horaires de cours, l’accès à la bibliothèque, les inscriptions, et les coordonnées du secrétariat. » Copilot Vs Chatbot classique Contrairement à un simple chatbot basé sur des mots-clés, un Agent Copilot peut : Comprendre le langage naturel S’adapter aux différentes manières de poser une question Se connecter à des données personnalisées. Être déployé sur plusieurs canaux comme Microsoft Teams, Power Apps, site web, etc… Exemple concret : Un responsable d’un projet d’étudiant qui veut créer un assistant virtuel pour répondre aux questions fréquentes sur le projet : Quels sont les horaires de la bibliothèque ? Comment envoyer un rapport final ? Qui est le coordinateur pédagogique ? En quelque minutes, on pourrait créer un agent Copilot qui répond à toutes ces questions. C’est ça l’utilité de Copilot Studio. Créer Un Copilot Agent Accéder à Copilot Studio - Depuis votre navigateur préfère (Edge, Chrome…) - Ouvrir la page : https://copilotstudio.microsoft.com - Connectez-vous à votre compte Microsoft (Scolaire ou professionnel) - Une fois connecté, vous arrivez sur le tableau de bord - Dans la fenêtre de chat, sous Décrire votre assistant pour le créer, mettons ce texte - Vous êtes un assistant qui aide à répondre aux questions sur les déplacements en toute sécurité dans le pays et à l’international. Veuillez répondre poliment. - Avec ceci, Copilot Studio crée un assistant qui comprend déjà les thèmes, et que l’on peut ensuite personnaliser. D’ici l’assistant est presque prêt, dans la conversation, Copilot nous suggère un nom pour notre assistant Conseiller Sécurité Voyage. On peut confirmer ceci si le nom nous va. - On met « Ok » dans la case de conversation et tapé sur Entré - Sélectionner le bouton Créer pour continuer A ce niveau, Copilot Studio nous configure notre chatbot et nous redirige vers la page de configuration. Sur cette nouvelle page, on peut modifier certaines parties comme le nom du chatbot, les instructions, ajouter des connaissances, des déclencheurs, des requêtes et autres. Descendons un peut vers le bas pour ajouter des connaissances et activer l’option Recherche sur le Web. Dans la fenêtre Ajouter des connaissances, on sélectionne Sites web publics et taper ceci (https://europa.eu/youreurope/citizens/ ) dans la case Lien du site web public puis taper sur ajouter ensuite taper sur Ajouter à l’assistant pour fermer la fenêtre. Tester et déployer Copilot Maintenant notre Copilot est prêt. Dans la partie Tester votre assistant, on peut tester le chatbot voir si la connaissance ajoutée fonctionne bien. Avec le teste fait dans cette démo, l’assistant nous retour une réponse avec des liens redirigeant vers le site ajouté a la liste des connaissances. Selon les réponses données par l’assistant ou le chatbot, on peut corriger les sujets si nécessaire. Ce test permet d’assurer que notre chatbot comprend bien l’utilisateur et répond de manière utile. Notre chatbot est prêt, on peut le publier. - Cliquez sur Publier en haut à droite. - La publication prend quelques secondes. Maintenant le chatbot est prêt à être utiliser dans d’autres plateformes ou canaux. On peut l’ajouter à Microsoft Teams, à un site web, à SharePoint et autre plateforme. Conclusion Créer un Copilot personnalisé avec Microsoft Copilot Studio, c’est à la portée de tous même sans expérience en développement. En un bout de temps, on peut : - Décrire l’assistant en un phrase simple - Laisser l’intelligence artificielle générer les sujets de discussion - Ajouter des réponses et des actions - Le tester, le publier et le déployer sur Microsoft Teams, SharePoint, site web et autres. Curieux d’exploiter l’univers de l’intelligence artificielle, Copilot Studio est un excellent point de départ pour apprendre à créer des expériences interactives utiles et modernes. Pourquoi ne pas créer ton premier Copilot dès aujourd’hui ? Pour plus d’information, aller sur la page de Microsoft Learn : https://learn.microsoft.com/fr-fr/microsoft-copilot-studio/New Microsoft Applied Skill Alert – Create Agents in Microsoft Copilot Studio (APL-7008)
Hi Friends👋 If you’ve been demoing Copilot Studio in your classes, here’s a quick way to validate and showcase those agent-building skills—without sitting a full certification exam. Why grab this micro-credential? Hands-on, half-day lab — prove you can build, publish & govern generative-AI agents end-to-end. Instant résumé boost — digital badge drops into Credly the moment you pass. Perfect add-on to PL-300/PL-400/PL-700 prep or any Power Platform course you teach. Lab tasks you’ll master Design the agent persona & generative AI instructions Build topics, variables & rich dialogues (Adaptive Cards included!) Call Dataverse data with Power Automate flows Publish to Microsoft Teams & the web, then secure with content moderation Prep in three steps Run the free learning path: Create agents in Microsoft Copilot Studio (9 bite-size modules). Skim the official study guide checklist (APL-7008). Spin up a trial tenant for learners and let them practice before the live lab. Ready? 👉 Copilot Studio Applied Skill Let’s keep empowering our students (and ourselves) to build the next generation of AI agents inside Microsoft 365. If you earn the badge, drop it below—would love to celebrate your win! 🏆 #CopilotStudio #AppliedSkills #PowerPlatform #GenerativeAIMastering Agent Governance in Microsoft 365
The "Mastering Agent Governance in Microsoft 365" series is based on the Administering and Governing Agents whitepaper published by Microsoft and designed to educate IT leaders, compliance officers, and decision-makers about the importance of governance for AI agents in Microsoft 365, particularly in highly regulated industries like Healthcare and Life Sciences (HLS). The six-episode series cover the growing role of agents, the risks of unmanaged agents, and the strategic importance of governance frameworks. Empowering innovation while protecting patient data and ensuring compliance In the age of AI-powered productivity, agents—automated digital assistants built with tools like Microsoft 365 Copilot, SharePoint, and Copilot Studio—are transforming how work gets done. From streamlining clinical documentation to automating regulatory reporting, agents are becoming indispensable in Healthcare and Life Sciences (HLS). But with great power comes great responsibility. Why Governance Can’t Be an Afterthought In highly regulated industries like HLS, where data sensitivity and compliance are paramount, the rise of autonomous agents introduces new risks: Unauthorized data access could expose protected health information (PHI). Unmonitored agent behavior could lead to regulatory violations. Lack of lifecycle controls could result in outdated or insecure agents operating in production environments. Agent governance isn’t just an IT concern—it’s a business imperative. It ensures that innovation doesn’t outpace compliance, and that every agent deployed aligns with organizational policies, security standards, and regulatory frameworks like HIPAA, GDPR, and FDA 21 CFR Part 11. Understanding the Agent Landscape Microsoft 365 supports a spectrum of agent creators: End Users using SharePoint or Copilot templates to automate simple tasks. Makers building more complex agents in Copilot Studio. Developers crafting sophisticated, enterprise-grade agents with Azure AI and Teams Toolkit. Each persona requires a different level of oversight. For example, a clinical researcher using SharePoint to build a data retrieval agent may need minimal governance, while a developer building a patient-facing chatbot must adhere to strict data protection and validation protocols. Governance in Action Microsoft provides a layered governance model: Tool Controls: Define what agent creators can do within tools like Copilot Studio and SharePoint. Content Controls: Ensure agents only access data they’re authorized to use, leveraging Microsoft Purview for sensitivity labeling and DLP. Agent Management: Monitor usage, enforce lifecycle policies, and block non-compliant agents via the Microsoft 365 Admin Center. This framework allows organizations to empower innovation while maintaining control—critical in environments where patient safety and regulatory compliance are non-negotiable. The Business Case for Governance For HLS organizations, agent governance delivers tangible benefits: Reduced compliance risk through proactive policy enforcement. Improved operational efficiency by enabling safe automation. Greater trust from patients, regulators, and internal stakeholders. In short, governance is the foundation that allows agents to scale safely and sustainably.Leveraging Copilot Studio to Create Powerful Web Focused Bots for Designated Roles
In the ever-evolving landscape of digital transformation, tools that simplify complex processes and empower users with minimal coding expertise are becoming increasingly essential. One such groundbreaking tool is Copilot Studio, a versatile platform that enables the creation of web-focused bots designed for specific roles within an organization. By leveraging the power of generative AI, Copilot Studio not only streamlines the development process but also enhances the capabilities of these bots, making them indispensable assets in the modern workplace.Microsoft AI Tour Live
Go behind the scenes with interviews and an inside view at select Microsoft AI Tour city events - starting with Mexico City. Akosua Boadi-Agyemang and Karuana Gatimu bring you exclusive interviews and insights from speakers, partners, and MVPs gathered together to share what they know about AI, Copilot, and more.
