Things I learned as a member of the Microsoft Community
For over 15 years at Microsoft my passion focused on amplifying the voices of our product users. No matter if it was via our EAP (early adopter programs), MVPs, Tech Community members, STEP, MODE, IT, it did not matter because their voices equally and importantly reflected every user. I am still part of the Microsoft Community. I speak onsite at events, participate in online conferences, and post to different tech communities - like this one. That may seem like a lot of time to dedicate to helping others so let me tell you what you get in return. Here are four important things I have learned along the way.The Role of Storytelling in Community Building
On building community. "Stories are the single most powerful weapon in a leader’s arsenal." – Dr. Howard Gardner, Harvard University Storytelling has played a crucial role in human connection since the inception of civilization. It shapes identities, preserves historical records, and fosters a sense of belonging within communities. Whether conveyed through spoken word, literature, or digital media, storytelling possesses the ability to unify individuals, create shared experiences, and enhance communal bonds. The Power of Storytelling in Community Building Fostering Shared Identity Stories help communities define who they are and what they stand for. They preserve cultural traditions and values, passing them on to future generations. Encouraging Empathy and Connection Personal narratives allow people to understand each other’s experiences and struggles. Stories create emotional connections that transcend differences, building unity. Inspiring Action and Change A compelling story can mobilize people around a cause or mission. Communities often use storytelling to advocate for social change and inspire collective action. Strengthening Engagement and Participation Shared narratives encourage individuals to take active roles within their communities. Engaging stories help retain interest and commitment to communal efforts. Preserving History and Legacy Oral and written storytelling ensures that a community’s history remains alive. Stories highlight past challenges and triumphs, shaping future aspirations. I love a bookstore and find that they are great places to gather. I have many in cities around the world that I love to dip into over and over and that have wonderful schedules of events. Libraries as well, and most have programs where they sell books at a big discount. Librarians are also some of the smartest people you will meet and who know everything about the cities they serve. It has been interesting learning that "Barnes & Noble is planning to open at least 60 new stores in 2025 — a stunning turnaround for a bookseller that just a few years ago closed hundreds of locations and appeared doomed to follow in the footsteps of its shuttered competitors. Barnes & Noble opened 57 new locations in 2024 and operates around 600 stores in total, making it the largest bookseller in the US. In recent years, the bookseller has also leaned into the popularity of book content on TikTok and using #BookTok as the hashtag - and the post-pandemic thirst for "third spaces" to meet and socialize." - Business Insider To that end - our stories matter. Another favorite quote from Doctor Who, "We are all stories in the end, just make is a good one." Stories have the power to inspire, connect, and bring people together. Start by sharing your personal experiences, whether through conversations, writing, or digital platforms. Encourage others to do the same and contribute to a culture of storytelling that strengthens your local community, this community - the best community in tech. What story will you share today? And where and how will you share it? #ThePowerofCommunity #Storytelling #CommunityBuilding #BelongingMatters #CuppaCommuniTea #MicrosoftCommunity 🍵 Today I am drinking a cuppa Throat Coat by Traditional Medicines - Organic Throat Coa tea supports throat health with renowned slippery elm, used in Native American herbal medicine for hundreds of years.Event Recap - TechCon Chicago 2026
TechCon 365 Chicago is part of the TechCon series of regional Microsoft 365, Power Platform, and Azure data conferences — one of the most widely attended community-run Microsoft conference series in North America. For FY26, the Chicago edition was focused on Microsoft 365, Collaboration, Microsoft 365 Copilot and Power Platform. Dates: June 15–19, 2026 Venue: McCormick Place South, 2301 S. King Drive, Chicago, IL 60616 Reach: 650+ attendees | 43 US states | 14 countries Event website: Home - Microsoft TechCon365 Chicago - A Microsoft 365 Conference & Copilot Conference In a Nutshell TechCon 365 Chicago 2026 delivered: A full-stage, 90-minute keynote anchored by Microsoft leaders, using a baseball playbook metaphor to frame the AI + Microsoft 365 transformation story 20+ Microsoft-led and 100+ Community-led sessions spanning Copilot adoption, AI in SharePoint, Power Platform, governance, and community engagement A dedicated Microsoft Community Zone (Expo Hall) for face-to-face engagement, demos, and community resource sign-ups Multiple Ask the Experts slots giving attendees direct access to product experts The Women in Tech and Allies Discussion, building on the MGCI community inclusion agenda Microsoft / Team Involvement Microsoft was a principal sponsor of TechCon 365 Chicago 2026, with the SCALE Microsoft Community Team leading the Microsoft engagement from planning through execution. Microsoft Production Team Heather Cook, Principal PM, SCALE Team — Production Lead & Keynote/Session Speaker Bryan Wofford, Principal PM, SCALE Team — Production PM & Session Speaker, MVP Lead Jonathan Jones – Program Manager, SCALE Team - Booth & Community Emily Hove — Event Logistics, SCALE Team Event Producers (TechCon side) David Wilhelm Sharon Toler Ashley Wilhelm Liz Sundet Key Content & Highlights Keynote “Stepping Up to the Plate: Winning Strategies to Empower Your Team” | Wed, June 17 | 8:30–9:40 AM | Stage S105bcd The 90-minute keynote used a baseball lens to map the Microsoft 365 + AI + Power Platform transformation journey, organizing the message into four “bases”: First Base: AI in Action – From Promise to Real Work (Copilot as leadoff hitter) Second Base: The Foundation Matters – Governance, Security, and Readiness Third Base: Adoption Is the Hard Part – coaching, culture, and confidence Home Plate: Building the Platform – Extensibility and What's Next with Power Platform The keynote brought together Microsoft and community voices on the same stage, reinforcing the message that AI transformation is a team sport. Speakers included Heather Cook, Bryan Wofford, Charles Lakes II, Liam Clearly, Julie Turner, Shannon Lindsay, and Mark Kashman. We may have had a seventh inning stretch to sing "Take Me Out To The Ballgame". Named Microsoft Sessions 20+ Microsoft-led sessions were delivered across the five days, spanning beginner to advanced levels. Microsoft Led Breakout Sessions (Times are in Central Time (CT)) Building Enterprise AI Agents: From Low‑Code Copilot Studio to GitHub Copilot Integration with Minhaj Sahibzada (Wednesday 11:30 AM to 12:40 PM) Backstage event production with Microsoft 365 Copilot with Heather Cook and Bryan Wofford (Wednesday 11:30 AM to 12:40 PM) Secure and Govern AI and Agents with Microsoft & Agent 365 with Craig Jahnke and Sophie Ke (Wednesday 11:30 AM to 12:40 PM) Driving productivity with Power BI and M365 with Lada Hill and Lauren Faber (Wednesday 1:40 PM to 2:50 PM) Engage Everywhere: Communities, Events, and Storylines in Teams, Powered by AI with Steve Nguyen (Wednesday 1:40pm - 2:50 pm) How to Get What You Want: The Art of Prompt Engineering for Copilot with Michelle Gilbert (Wednesday 1:40pm - 2:50 pm) Avoiding the “Go-Live Hangover”: Battle-Tested Best Practices for Contact Center Implementations with Vinoth Balasubramanian (Wednesday 3:30 PM to 4:40 PM) Setup M365 for Education: Copilot. Teams & More with Max Fritz (Wednesday 3:30 PM to 4:40 PM) Beyond Compliance: How Accessibility Improves Productivity in Microsoft 365 with Max Fritz (Thursday 9:00 AM to 10:10 AM) From Hocus Pocus to Focus: Contextualize Your Power BI Data with Stephanie Bruno and Shannon Lindsay (Thursday 9:00 AM to 10:10 AM) Introduction to Vibing with the M365 Tools Frontier Agents and Power Platform with Ralph Rivas and Craig Jahnke (Thursday 9:00 AM to 10:10 AM) Work Smarter with OneDrive: AI-Enhanced Productivity Across Microsoft 365 with Vishal Lodha (Thursday 9:00 AM to 10:10 AM) The Next Generation of Community Storytelling: Powered by AI with Jonathan Jones (Thursday 9:00 AM to 10:10 AM) AI Ready - An Evolutive Approach with Juan Carlos Chipi (Thursday 10:40 AM to 11:50 PM) Accessibility by Design: Building Inclusive Experiences with Microsoft 365 and Copilot with Darryl Rowe and Laurie Allen (Thursday 10:40 AM to 11:50 PM) Engage, Learn, Lead: Maximizing Impact with the Microsoft Tech Community with Josh Leporati (Thursday 12:50 PM to 2:00 PM) The Rise of AI Agents: Designing the Platforms That Power Enterprise AI with Marco Salas Robles and Kevin Leal (Thursday 12:50 PM to 2:00 PM) Voice Bots That Work: Designing AI Conversations Customers Don’t Hang Up On with Vinoth Balasubramanian (Thursday 2:10 PM to 3:20 PM) From Data Chaos to Copilot Confidence: Building a Secure Foundation with Purview & SAM with Bryan Wofford (Thursday 4:00 PM to 5:10 PM) Extending Copilot with Connectors: Powering Intelligent Agents with Your Data with AJ Goldie (Thursday 4:00 PM to 5:10 PM) Why Power BI Copilot Works (and When It Doesn’t) with Sanjay Raut and Dan English (Thursday 4:00 PM to 5:10 PM) Your Copilot Adoption Playbook: Getting Started with Microsoft Adoption Resources with Gina Hoffman and Bryan Wofford (MCAG) (Friday 9:00 AM to10:10 AM) What’s New in the Microsoft 365 Copilot App: Your AI Command Center for Work with Michael Goad (Friday 9:00 AM to 10:10 AM) AI in SharePoint in Action with Bryan Wofford (Friday 10:20 AM to 11:30 AM) Building Smarter Agents: What’s New in Agent Builder and What’s Coming Next with AJ Goldie (Friday 12:30 PM to 1:40 PM) For all community sessions and the overall agenda from this show: https://aka.ms/TechCon365/2026/Sessions Thank you to all the Microsoft speakers who gave terrific sessions and staffed our Microsoft Community Lounge: AJ Goldie, Allison Michels, April Delsing, Bryan Wofford, Carrie White, Craig Jahnke, Dan English, Darryl Rowe, Gina Hoffman, Jonathan Jones, Juan Carlos Chipi, Lada Hill, Lauren Faber, Marco Salas Robles, Max Fritz, Michael Goad, Michelle Gilbert, Minhaj Sahibzada, Nisaini Rexach, Sanjay Raut, Sophie Ke, Steve Nguyen, Vinoth Balasubramanian, Vishal Lodha. Thank you to all community speakers for bringing your awesomeness to this show, so many repeat speakers bringing their A game and welcome to all of the first timers!! You Rock! Ask the Experts Microsoft experts participated in open drop-in Ask the Experts sessions in the Expo Hall / South Concourse Lobby, giving attendees direct access for one-on-one Q&A and guidance. Microsoft Community Zone (Expo Hall) The Microsoft Community Zone served as the hub for community engagement throughout the event — featuring branded resources, QR code sign-up stations for MGCI and Microsoft Tech Community, and staffed meet-and-greet hours with Microsoft speakers and experts. Microsoft MVPs at TechCon A big thank you to all the Microsoft MVPs who spoke and staffed the event: Andrew Hess, Anna Bordioug, Antonio Maio, Asif Rehmani, Brian Alderman, Cathy Dew, Charles Lakes II, Chris McNulty, Christian Buckley, David Drever, Derek Cash-Peterson, Don Kirkham, Drew Madelung, Galen Keene, Geetha Sivasailam, Gokan Ozcifci, Heidi Jordan, Jared Matfess, John Kerski, John White, Joy Apple, Julie Turner, Karinne Bessette, Lindsay Shelton, Luc Labelle, Marc D Anderson, Mark Kashman, Mark Rackley, Mike Maadarani, Norm Young, Paul Papanek Stork, Prashant G Bhoyar, Ralph Rivas, Ryan Schouten, Samir Makwana, Sarah Haase, Scott Shearer, Shari Oswald, Stephanie Bruno, Susan Hanley, Tiffany Songvilay, Treb Gatte, Vlad Catrinescu, Wes Preston, and William Huneycutt. Women in Tech and Allies Discussion Heather Cook led a collaborative discussion alongside Nisaini Rexach, April Delsing, Carrie White all from Microsoft and Kelly Fernandez, Executive Director of TedXChicago bringing together women in tech and allies to share perspectives, experiences, and inspiration. The session is part of Microsoft's ongoing Women in M365 community initiative. Sponsors A big thank you to all the sponsors What Attendees Valued Most When asked what they valued most, attendees consistently cited five themes: Networking — the #1 answer: meeting peers with shared challenges and forming lasting connections Workshops & hands-on demos — live, participatory sessions cited as highlights by both new and returning attendees Direct access to MVPs & experts — one-on-one conversations with speakers and subject matter experts Copilot & AI sessions — practical, applicable Copilot and AI implementation content Overall session quality — well-paced sessions with actionable takeaways and strong speaker insight Wrap-Up Summary TechCon 365 Chicago 2026 was a clear success and a strong validation of Microsoft's investment in community-run, practitioner-focused technical events. A Big THANK YOU to the TechCon producers David Wilhelm, Sharon Toler, Ashley Wilhelm, Liz Sundet and the entire team for an outstanding event.Event Recap - European Collab Summit 2026 - Cologne Germany
From May 5 to 7, 2026, the global Microsoft community came together in Cologne, Germany for the European Collaboration Summit 2026, a gathering of innovators, builders, and leaders shaping the future of work. With over 275 sessions spanning the European Collaboration, AI & Cloud, and BizApps Summits, Microsoft’s presence was both expansive and impactful, bringing together product leaders, engineers, and community voices to explore what’s next across Microsoft 365, Copilot, and AI-powered collaboration. ECS By the Numbers 2,800+ attendees 275+ sessions across three co-located conferences 248 speakers from 29 countries across 5 continents 58 Microsoft speakers, 11 Microsoft Regional Directors, and 106 Microsoft MVPs 51 Microsoft-led breakout sessions 3 Microsoft keynotes A Strong Microsoft Presence Across Every Track Microsoft played a central role at this year’s summit with: 3 keynote sessions 50+ Microsoft sessions across all conference tracks These sessions were delivered by product leaders, our community team, and engineering teams, providing both strategic direction and hands-on guidance for organizations navigating AI transformation. From collaboration to cloud to business applications, Microsoft content was woven throughout the event, ensuring attendees could connect insights across the entire modern work ecosystem. Key Themes: AI, Copilot, and the Era of Intelligent Work Across Microsoft’s sessions and keynotes, several core themes stood out. Copilot and AI Agents Take Center Stage From deep dives into Copilot extensibility to real-world scenarios with AI agents, sessions highlighted how organizations can move from experimentation to scale. Attendees explored how Copilot orchestrates information, integrates across Microsoft 365, and enables entirely new ways of working. Microsoft 365 as the Platform for Modern Work Sessions across Teams, SharePoint, and OneDrive reinforced how the Microsoft 365 ecosystem continues to evolve into a unified platform, connecting communication, content, and workflows with AI built in. From Productivity to Transformation Keynotes from Microsoft leaders focused on how AI is fundamentally reshaping collaboration, content, and knowledge at scale, grounded in real customer scenarios and practical adoption strategies. Microsoft Keynotes: The Evolution of Agents at Microsoft and Everywhere - Marco Casalaina, Vice President of Products, Microsoft Azure AI Marco set the stage for how Microsoft is pushing the boundaries of AI — from foundation models to production-ready AI at scale — and how organizations can harness Azure AI to drive real business outcomes. The Age of the Agent: AI That Works for You - Julie Koesmarno, Principal Group Product Manager, Microsoft Julie explored how the age of the agent is here today — how AI is moving from a tool we use to a teammate we collaborate with — with live demos by Scott Durow. The Future of AI is Already Here - Adam Harmetz, Vice President of PM, Collaborative Apps & Platforms Adam closed out the Microsoft keynote series, walking attendees through the latest in Microsoft 365 Copilot, SharePoint, OneDrive, and the broader collaboration platform — with demos by Dan Holme, Erica Toelle, and Vesa Juvonen. Breakout Sessions: Practical, Technical, and Actionable CollabSummit sessions focused on preparing organizations to fully capitalize on Microsoft 365 Copilot — from technical readiness and adoption frameworks to ROI measurement, governance, and agent extensibility. Sessions dove deep into SharePoint as the knowledge platform for Copilot and agents, OneDrive innovations, Teams as an AI-driven work hub, and the latest Microsoft 365 Copilot capabilities. AI & Cloud Summit sessions gave professionals, entrepreneurs, and businesses a chance to explore opportunities with Azure, Copilot, OpenAI, and Microsoft Foundry — with a clear focus on the impact of cloud adoption and Responsible AI. BizApps Summit sessions spotlighted the Microsoft Power Platform, Power BI, Microsoft Fabric, Dynamics 365, and citizen development — helping attendees understand how low-code/no-code business applications and unified data are accelerating enterprise transformation. Highlights included: Copilot orchestration and extensibility AI-powered collaboration experiences in Teams SharePoint agents and content management innovation Enterprise AI development and automation scenarios These sessions provided both strategic guidance and hands-on techniques, helping attendees turn emerging AI capabilities into real business impact. Microsoft MVPs and Regional Directors 106 MVPs and 11 Regional Directors led sessions, lightning talks, and Innovation Hub experiences — sharing expertise on Copilot Studio, Microsoft 365 Copilot, SharePoint, Power Platform, Azure AI, and more. Their contributions enriched the community experience and reinforced the spirit of shared learning that defines ECS. Expo City: Where Innovation Came to Life At the heart of the event, Expo City brought Microsoft technologies to life through live demos, partner solutions, and hands-on experiences across Copilot, Teams, SharePoint, and Power Platform. At the Microsoft booth, attendees experienced: A central collaboration hub for 1:1 developer conversations and architecture deep dives The Microsoft Foundry Information Tower, showcasing the Agent Factory and production-ready AI at scale The Microsoft Lounge for deeper conversations on building with Microsoft AI A digital engagement screen with live demos and platform walkthroughs A Community-Driven Experience Beyond the sessions, what truly defined the European Collaboration Summit was its community. With thousands of attendees, from IT leaders and developers to MVPs and students, the event fostered meaningful conversations, knowledge-sharing, and lasting connections. From the opening keynote to the closing ceremony, ECS 2026 thrived on the energy of its community. The atmosphere was alive with enthusiasm, collaboration, and genuine camaraderie. Evening gatherings and the attendee party at Wartesaal am Dom — a vibrant mix of fun and networking with great music and local flavors. Community Panel — “So You Want to Run a CollabDays?” presented by Rodrigo Pinto, Thomas Goelles, Paul Hunt, and Thomas Vochten, giving the community a playbook for running successful local events. Women in Tech and Allies Panel — hosted by Heather Cook with Karuana Gatimu, Laura Dark, and community members Isidora Katanic and Michelle Okwudiafor. AI Competition Finals on the FutureMakers Stage — startup finalists pitched AI-focused products live, with the winning team taking home a bronze package for ECS 2027. Citroën Ami Giveaway — one lucky attendee drove away with an actual brand-new Citroën Ami, making the closing ceremony a packed, can’t-miss Thank You A huge thank you to every attendee, speaker, sponsor, and volunteer who helped bring ECS 2026 to life. Your passion, curiosity, and commitment made this year’s event truly exceptional — and a special thanks to Adis Jugo, Mustafa Toroman, Waldek Mastykarz, Garry Trinder, Brett Lonsdale, Margit Jugo, and the outstanding teams of volunteers and sponsors who continue to make this vision a reality. Looking Ahead The European Collaboration Summit 2026 once again proved why it remains a cornerstone event for the Microsoft ecosystem. The journey continues as the team looks towards ECS 2027 in Düsseldorf, Germany — May 18–20, 2027, already shaping another year of world-class sessions, community moments, and opportunities to learn, connect, and grow. As organizations continue to navigate the shift toward AI-powered work, the insights shared across Microsoft’s sessions — from Copilot to Teams to SharePoint — offered a clear takeaway: the future of collaboration is intelligent, connected, and community-driven. Until then — keep exploring, innovating, and collaborating. The future is bright, and together we’re redefining the way the world works. #CollabSummit | #ECS2026 | Come Curious. Leave Inspired.The Heart of Community – How Friendship Strengthens Our Social Circles
On building community. “Social connections are one of the most important factors in determining our well-being and longevity. Strong friendships benefit both individuals and the entire community. By prioritizing these relationships, we can build stronger, healthier communities." Psychologist Dr. Julianne Holt-Lunstad Friendship is vital for strong communities, providing emotional and social benefits. It fosters connection, trust, and belonging. Close friendships enhance personal well-being, reducing loneliness and boosting happiness. Research from the American Psychological Association shows that people with strong social connections are 50% more likely to live longer. Friendship's value goes beyond personal health; it positively impacts communities. Connected individuals are more likely to engage in social causes, collaborate on initiatives, and support each other, creating collective responsibility. This applies whether it is your local community, those that are part of your technical community, or hobbies you love like a book club or board game nights/groups. Host a community gathering – Organize a small event or gathering in your neighborhood to bring people together and foster new connections. Host a small meeting online for a quarterly check-in with friends. (I have a standing meeting with some college friends every other Sunday, sometimes there are two of us, sometimes six, sometimes we cancel, but having it on the calendar keeps it going. I find this time grounding and many times support just when I need it). Support local businesses – Frequent local shops and restaurants and engage with the owners and staff to build relationships within your community. (I recently debuted my DJing house music skills at a neighborhood benefit we did for our Los Angeles animal rescues for the wildfires.) Get to know your local business owners, chamber, rotary they are your neighbors! Volunteer for local causes – Dedicate some time to volunteer for community projects or organizations that resonate with you, helping to strengthen communal ties. One organization could benefit from even 1 hour of time and volunteering a way to make new acquaintances and friends. In the Microsoft Community space, a big shout out to those who produce both free and paid technical skilling community events and who run user groups - you are the purveyors of belonging and friendship. Be sure to check out all events in the Microsoft Community ecosystem on Communitydays.org. If you are a producer who creates events around Microsoft products, please list your event on the site! As we continue to spotlight and celebrate the individuals and initiatives that make our communities vibrant and connected, let us remember that each small act of connection and kindness contributes to the greater whole. By fostering friendships and creating inclusive spaces, we not only enhance our own lives but also build resilient, supportive communities. Let's all take a moment to reach out, engage, and uplift those around us, knowing that every gesture matters in the tapestry of community life. After twenty-four years in this space, I feel grateful to call so many of you friends of mine as well as colleagues. What is one way you can reach out to a friend today? #TheHeartofCommunity #BelongingMatters #CuppaCommuniTea #MicrosoftCommunity 🍵 Today I am drinking a cuppa Lemon Ginger tea from Bigelow Family Tea Blenders since 1945 - Fairfield, Connecticut. A probiotic tea that is a delicious blend of zesty lemon and ginger combined with BC30™ probiotic that supports healthy digestion.Random Acts of Connection – Small Ways to Foster Belonging in Everyday Life
On Building Community. "According to a study in Psychological Science, people who feel they belong to a community or group experience 30% less stress and loneliness, which positively impacts their overall health and emotional well-being." Belonging isn't solely about significant moments—it is also formed through small, daily interactions that remind individuals they are part of a larger community. Simple actions can create meaningful connections and improve someone's day. Here are some ways to practice random acts of connection: Start with a smile – A warm smile or friendly nod can make someone feel acknowledged. Give a genuine compliment – A kind word can positively impact someone's day. Engage in small talk – A brief conversation with a neighbor, barista, or coworker can create moments of connection. Invite inclusion – Notice someone new? Invite them into a conversation or shared activity. Express gratitude – A sincere “thank you” strengthens bonds and fosters appreciation. Connection is influential—when one makes the effort, others may follow. We are more the same as humans than we are different. What is one way you can foster belonging today? #RandomActsOfConnection #BelongingMatters #CuppaCommuniTea #MicrosoftCommunity 🍵 Today I am drinking a cuppa Darjeeling from Harney & Sons Fine Teas - Millerton, NY. "The Queen of Indian teas with earthy notes paired with citrus and fruit tones". A Fave.
