CDOC Contact Information - Responses Failing to Reach CDOC Team
Good afternoon, I'm not sure if this is the correct forum to post this but I thought it might be the best place to start. I have been unsuccessfully trying to recover my child's compromised account for almost a month. Each of the 5 times I have followed the same steps, which eventually lead me to receiving an email with and SIR number, and telling me I need to provide more information to verify ownership of the account. When I reply to the email (from email address removed for privacy reasons and email address removed for privacy reasons ) it's like my response are black-holed somewhere. Eventually I get an email saying the following: This is NAME with Microsoft Customer Support again. I hope your day is going well. I wanted to touch base as I have not heard back from you. We want to be able to assist you with your request, but I still need the information that I requested to be able to consider moving forward with a resolution. I apologize in advance for the length of this email, but I wanted to be sure that I included everything. and then : Hello, This is NAME again with Microsoft Support. I initially e-mailed you on DATE with a request for the information required to confirm what your previous [recovery e-mail] was yours. your previous [recovery e-mail] is required before we can assist with your request. As no response was received, we have closed your case and any further replies will go to an unmonitored mailbox. If you still need assistance, please open a new case with us at Recover your Microsoft account | XBOX Support. You will receive an automated e-mail with confirmation that we have received your ticket. Please respond to that e-mail and reference this ticket number. Or Hello, Thank you for reaching out. This case was previously closed as it was either resolved or closed due to non-response after multiple contact attempts. In both situations, a closure email explaining the reason would have been sent to you. If you require further assistance, please open a new case by visiting hxxps://support.microsoft.com/. No matter what I tell the online chat agent, they tell me to be patient and submit the form. There seems to be no way to escalate the fact that my emails are not reaching the CDOC Team. Is there a workaround to reach them so they can receive the information that I'm providing and recover my child account? JThank you
Thank You, Microsoft Defender Team I want to express my appreciation to the Microsoft Defender team. As a user who spends a lot of time online supporting educators, families, and community partners, it is reassuring to know that web protection, phishing protection, and reputation-based security features are working behind the scenes to help keep my devices and information safe. Technology often gets noticed when something goes wrong, but today I want to recognize what is working well. Thank you for creating tools that help protect users from threats while allowing us to focus on our work. Your efforts are appreciated!
multiple Login tries from different places
hi, from a long time I'm facing a really threatening issue of SOMEONE trying to login to my account. my sign in history shows that after like every 2 hours a new guy from new place is trying to log into my account but unable to do it coz of wrong password. Now this is really scary coz in a way someone is just keep on trying to use different passwords until he got the right one. I'm not getting what to do right now instead just waiting when he logs in and then log out from there. otherwise, I have used almost kind of Secuity measures like using authenticator app and two step verification. If anyone know anything that i can do right now from stop this then please helpAutomating Defender Alerts with CISA KEV and n8n – Has anyone tried similar workflows?
Hi everyone, I’ve been experimenting with n8n automation to improve vulnerability management. I created a workflow that cross-references Microsoft Defender for Endpoint vulnerabilities with the CISA Known Exploited Vulnerabilities (KEV) catalog, and then automatically creates Jira tickets for remediation. The flow takes about 16 seconds to run and prioritizes only the CVEs that are both present in the environment and listed in KEV. Has anyone here built similar automation (maybe with Logic Apps, Power Automate, or Sentinel playbooks)? Would love to hear how others handle vulnerability prioritization or ticket creation!My laptop has been blocked by BitLocker.
However, there is no BitLocker recovery keys on my Microsoft account. I have tried to call Microsoft support, but I only get bot messages that take me to sites that asks me to go and check my Microsoft account. Is there any way I can chat with a human that can actually help me how to get around this BitLocker? thanks
Security Experts... Please advise the necessary people
I'm exploring this forum as a last resort, having exhausted all other options. My story involves a serious flaw in Microsoft's security framework, which has devastatingly impacted my once-thriving business. As a small yet vital enterprise of 15 employees, functioning as an MSP and Microsoft Silver Partner, I faced an unforeseen betrayal. During my absence for spinal surgery, a rogue Microsoft CSP Direct Partner, who was only supposed to manage my business temporarily, exploited their Microsoft affiliation. Utilizing social engineering and their insider status, they illegitimately transferred my company's goodwill and assets to themselves. This included the theft of two decades' worth of private data. The gravity of their deception extends beyond my business; they now control my client base, mainly consisting of solicitors and accountants. Despite clear evidence of their phishing and scamming activities, Microsoft has remained passive, allowing the situation to deteriorate. The suppliers, duped by fraudulent documents, are now realizing their mistake but continue to deny my rights to my own business. This inaction, shared by both Microsoft and the suppliers, leaves me entangled in debt and potential litigation. Interestingly, I am still aware of the physical whereabouts of these scammers. Moreover, I possess pages and pages of IOCs that further substantiate their illicit activities. If Microsoft genuinely engaged with this issue and worked collaboratively towards a resolution, perhaps we could transform this into a tale of rectification and justice. But, having pursued every possible channel without success, I am compelled to raise awareness on public forums. With nothing left to lose, I am calling for attention to this matter. Should you be able to assist, or know someone who can, please reach out. My contact details are linked to my forum ID, and Microsoft can easily access my tenant and phone information. Regards, bozzaman
